Freshdesk Customer Success (Formely Freshsuccess) vs Planhat - Which Customer Success Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote	Planhat (387) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More	Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More
Entry Level Pricing	Starts from $79	Starts from $1,150
Free Trial Availability	No free trial	No free trial
User Ratings		4.7 (200)
	Get Quote	Get Quote

Software Demo

Demo

What Do Freshdesk Customer Success (Formely Freshsuccess) and Planhat Cost?

Pricing Option
Starting From	$79	$1,150
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Large Enterprises Medium Business Individuals Freelancers	Small Business Large Enterprises Medium Business Individuals Freelancers
Platforms Supported	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Freshdesk Customer Success (Formely Freshsuccess) User Reviews & Rating Comparison

User Ratings	No reviews available for the product	4.7 (based on 200 reviews)
Rating Distribution	No reviews available for the product	Excellent 315 Very Good 65 Good 2 Poor 3 Terible 2
Expert's Review generated by AI	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Freshdesk Customer Success (Formely Freshsuccess) Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.	Pros and Cons of Planhat
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

List of Customers

Customers	Leadfeeder Appcues Ideagen	Zenloop Recruitee Workato

Media and Screenshots

Videos	1 Videos	3 Videos

Top Alternatives to Freshdesk Customer Success (Formely Freshsuccess) and Planhat in 2025

Alternatives	Freshsales 4.6 Parlor ChurnZero 4.6	Salesforce 4.3 ChurnZero 4.6 ClientSuccess 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Freshdesk Customer Success (Formely Freshsuccess) nor Planhat offers a free trial.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

Planhat is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month whereas for Planhat Starts at $1,150/Month.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Some top alternatives to Planhat includes Salesforce, ChurnZero, ClientSuccess, Totango, Custify, Salesmachine, Catalyst, Gainsight CS, Freshdesk Customer Success and Freshdesk Customer Success (Formely Freshsuccess).

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Freshdesk Customer Success (Formely Freshsuccess) vs Planhat - Which Customer Success Software Platform Is Better in July 2025?