Akita vs Freshdesk Customer Success (Formely Freshsuccess) Comparison
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
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Freshdesk Customer Success (Formely Freshsuccess)
Starting at $79 /User/Month
- Large Enterprises
- Medium Business
Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed sp…
Freshdesk Customer Success (Formely Freshsuccess) leads on user satisfaction with a 4.3-star rating across 12 reviews.
Akita vs Freshdesk Customer Success (Formely Freshsuccess) — at a glance
| Feature | Akita | Freshdesk Customer Success (Formely Freshsuccess) |
|---|---|---|
| Rating | 4.0 / 5 | 4.3 / 5 |
| Reviews | 1 | 12 |
| Starting price | $160 /Month | $79 /User/Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | — | SOC 2 |
| Data residency | US | US |
Key differences between Akita and Freshdesk Customer Success (Formely Freshsuccess)
- Pricing: Akita starts at $160 /Month, while Freshdesk Customer Success (Formely Freshsuccess) starts at $79 /User/Month.
- User satisfaction: Freshdesk Customer Success (Formely Freshsuccess) scores higher with a 4.3-star average.
- Deployment: Akita supports SaaS/Web/Cloud; Freshdesk Customer Success (Formely Freshsuccess) supports SaaS/Web/Cloud.
Akita vs Freshdesk Customer Success (Formely Freshsuccess) — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Freshdesk Customer Success (Formely Freshsuccess)
Large Enterprises, Medium Business, Small Business
Akita typically suits Large Enterprises and Medium Business. Freshdesk Customer Success (Formely Freshsuccess) tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita | Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More about Freshdesk Customer Success (Formely Freshsuccess) |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Akita and Freshdesk Customer Success (Formely Freshsuccess) Compare on Features?
Total Features | 4 Features | 5 Features |
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Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Akita and Freshdesk Customer Success (Formely Freshsuccess) on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | /price_image_1689568036.9932945.png) |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Akita User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 12 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Leadfeeder  Appcues  Ideagen |
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Media and Screenshots
Videos | No videos available. |  1 Videos |
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Top Alternatives to Akita and Freshdesk Customer Success (Formely Freshsuccess) in 2026
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Akita or Freshdesk Customer Success (Formely Freshsuccess)?
- Freshdesk Customer Success (Formely Freshsuccess) edges out the other on user ratings (4.3 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Akita and Freshdesk Customer Success (Formely Freshsuccess) offer a free trial?
- Neither Akita nor Freshdesk Customer Success (Formely Freshsuccess) currently lists a free trial.
- What is the starting price of Akita vs Freshdesk Customer Success (Formely Freshsuccess)?
- Akita starts at $160 /Month. Freshdesk Customer Success (Formely Freshsuccess) starts at $79 /User/Month.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Freshdesk Customer Success (Formely Freshsuccess)?
- Top alternatives to Freshdesk Customer Success (Formely Freshsuccess) include Freshsales, Parlor, ChurnZero, ClientSuccess, Custify.