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FreeCRM vs Act! vs Bigin by Zoho CRM Comparison

Last updated:

FreeCRM

Starting at $50 /User/Month

  • Large Enterprises
  • Medium Business

FreeCRM is a free-tier CRM for small teams and first-time CRM users that includes lead management, sales dashboards, quoting, and basic invoicing. The free plan supports up to 100 users or 100 contacts with 10MB of stora…

Act!

3.6(441 reviews)

Starting at $30 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Medium Business

Act! is CRM software for small to medium-sized businesses that have outgrown contact spreadsheets and need centralized relationship tracking alongside sales pipeline management. It integrates with Microsoft Outlook, supp…

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

Act! leads on user satisfaction with a 3.6-star rating across 441 reviews.

FreeCRM vs Act! vs Bigin by Zoho CRM — at a glance

FeatureFreeCRMAct!Bigin by Zoho CRM
Rating3.6 / 54.6 / 5
Reviews441294
Starting price$50 /User/Month$30 /User/Month$7 /User/Month
Free trial No Yes Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Medium Business, Small BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailableAvailable
Support modesOnlineBusiness Hours, OnlineBusiness Hours, Online
CertificationsGDPR
Data residencyUSUSGlobal

Key differences between FreeCRM and Act!

  • Pricing: FreeCRM starts at $50 /User/Month, while Act! starts at $30 /User/Month.
  • Free trial: Act! offers a free trial; FreeCRM does not.
  • Target audience: FreeCRM is built for Large Enterprises and Medium Business, while Act! targets Freelancers / Consultants and Medium Business.
  • Deployment: FreeCRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Act! supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare FreeCRM vs Act! vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

FreeCRM - CRM Software
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Act! - CRM Software
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Talk to an expert

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Biggest differences

Start here before you go deeper into features.

FreeCRM

Best for

Large Enterprises, Medium Business, Small Business

Act!

Best for

Freelancers / Consultants, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

FreeCRM typically suits Large Enterprises and Medium Business. Act! tends to fit Freelancers / Consultants and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

FreeCRM is a free-tier CRM for small teams and first-time CRM users that includes lead management, sales dashboards, quoting, and basic invoicing. The free plan supports up to 100 users or ... Read More about FreeCRM

Act! is CRM software for small to medium-sized businesses that have outgrown contact spreadsheets and need centralized relationship tracking alongside sales pipeline management. It ... Read More about Act!

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $50
  • Starts from $30
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial
  • Free Trial available

SpotScore

What's this? ↗

8.1/10

9.1/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.57

(294)
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

FreeCRM has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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How do FreeCRM, Act! and Bigin by Zoho CRM Compare on Features?

Total Features

7 Features

10 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare FreeCRM, Act! and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $50
        • $30
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        FreeCRM pricing
        Act! pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        HIPAA

        ✗ No

        GDPR

        ✓ Yes

        Data Residency

        🇺🇸 US
        🇺🇸 US

        FreeCRM vs Act! User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        10

        10

        0

        0

        0

        201

        82

        47

        12

        26

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        What buyers like

        • Covers CRM needs including lead management, sales dashboards, and project management in one solution.
        • Great value for money, especially as a free tool with features comparable to premium CRMs for small businesses and startups.
        • Easy to set up and user-friendly interface, allowing even non-technical users to operate it effectively.

        Common complaints

        • Free version has limitations, such as storage capped at 10 MB, which may not suffice for growing businesses.
        • The Marketplace lacks a wide range of integrations, which might hinder additional functionality.
        • Advanced features such as unlimited storage, priority support, and premium tools are locked behind a paywall.

        Buyer sentiment

        Buyer sentiment is mixed to positive across 368 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Integrates with tools like Outlook, phone systems, and marketing software.
        • High degree of customization, allowing users to tailor layouts and features to meet specific business needs.
        • Interface supports efficient navigation for beginners and provides quick access to key data.

        Common complaints

        • Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours.
        • Updates and upgrades can be disruptive, creating compatibility or stability issues for some users.
        • Limited modern design in the interface and cloud-based functionality, making the software feel outdated compared to competitors.

        Buyer sentiment

        Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

        What buyers like

        • Simple design with a short learning curve — accessible for non-technical users.
        • Pricing targets startups and small businesses with core CRM features at low cost.
        • Pipeline management and workflow automation reduce manual steps in sales processes.

        Common complaints

        • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
        • Lacks advanced features needed by larger enterprises or complex workflows.
        • Customer support availability is inconsistent, affecting issue resolution during critical moments.

        Pros and Cons

        • Cost-effective solution for small businesses.

        • Simple interface allows for quick adoption.

        • Efficient management of contacts and leads.

        • Limited scalability for larger organizations.

        • Basic features may not satisfy advanced users.

        • User-friendly design makes onboarding easy.

        • Automatic reminders enhance task management.

        • Mobile access allows for on-the-go management.

        • Advanced features may be lacking for larger teams.

        • Pricing can add up for small businesses.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used FreeCRM, Act!, or Bigin by Zoho CRM? Tell buyers what actually differs.

        List of Customers

        Customers

        No Customers information available.

        TSD Groep

        TSD Groep

        INEX

        INEX

        The Sherman Sheet

        The Sherman Sheet

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos

        No videos available.

        video-0

        5 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, FreeCRM or Act!?
        Act! edges out the other on user ratings (3.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do FreeCRM and Act! offer a free trial?
        Act! offers a free trial. FreeCRM does not.
        What is the starting price of FreeCRM vs Act!?
        FreeCRM starts at $50 /User/Month. Act! starts at $30 /User/Month.
        What are the top alternatives to FreeCRM?
        Top alternatives to FreeCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
        What are the top alternatives to Act!?
        Top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.