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Five9 vs RingCentral Contact Center Comparison

Last updated:

Five9

4.1(1,416 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…

View PricingRead Reviews

RingCentral Contact Center

3.7(105 reviews)

Starting at Contact for pricing

  • Freelancers / Consultants
  • Large Enterprises

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an accou…

View PricingRead Reviews

Five9 leads on user satisfaction with a 4.1-star rating across 1,416 reviews.

Five9 vs RingCentral Contact Center — at a glance

FeatureFive9RingCentral Contact Center
Rating4.1 / 53.7 / 5
Reviews1,416105
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium Business
CategoryContact Center Operations SoftwareAuto Dialer Software
PlatformsSaaS/Web/Cloud, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, Online24/7 (Live rep), Business Hours, Online
CertificationsSOC 2, HIPAA, GDPR, ISO 27001SOC 2, HIPAA, GDPR, ISO 27001
Data residencyGlobalGlobal

Key differences between Five9 and RingCentral Contact Center

  • Target audience: Five9 is built for Large Enterprises and Medium Business, while RingCentral Contact Center targets Freelancers / Consultants and Large Enterprises.
  • User satisfaction: Five9 scores higher with a 4.1-star average.
  • Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; RingCentral Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Five9 vs RingCentral Contact Center — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Five9 - Contact Center Operations Software

Five9

(291)
Talk to an expert
Talk to an expert
RingCentral Contact Center - Auto Dialer Software

RingCentral Contact Center

(50)
Talk to an expert
Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Five9

Best for enterprise contact centers needing advanced multichannel and escalation features.

Choose if
  • You require robust multichannel customer engagement across devices and locations.
  • Your contact center needs advanced call queuing and escalation policies.
  • You want automated business rules to ensure consistent customer experience.
Consider alternatives if
  • You are a very small business with minimal call volume and simple needs.
  • You need a low-cost, out-of-the-box solution with minimal setup complexity.

RingCentral Contact Center

Best for small to mid-sized remote contact centers needing flexible, multi-device calling.

Choose if
  • You operate a small or medium contact center with 1-500 employees.
  • Your team requires easy remote accessibility and multi-device calling capabilities.
  • You need customizable call features like IVR, call recording, and skillset management.
Consider alternatives if
  • Your enterprise demands highly reliable, dropout-free call quality.
  • You rely heavily on advanced, fully functional mobile app features for your team.

Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. RingCentral Contact Center: Best for small to mid-sized remote contact centers needing flexible, multi-device calling.

Description

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9

RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More about RingCentral Contact Center

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.1

(1416)

3.7

(105)

Best Company Size

51-500 employees500+ employees
1-50 employees51-500 employees
Get pricing help
Get pricing help

Software Demo

Demo

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Step 1 of 4

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How do Five9 and RingCentral Contact Center Compare on Features?

Total Features

5 Features

8 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Five9 and RingCentral Contact Center on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Five9 pricing
      RingCentral Contact Center pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Installed - Mac
      • Mobile - iOS
      • Installed - Windows
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Installed - Mac
      • Mobile - iOS
      • Installed - Windows
      • Mobile - Android
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes
      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      Five9 User Reviews & Rating Comparison

      User Ratings

      4.1

      (based on 1416 reviews)

      3.7

      (based on 105 reviews)

      Rating Distribution

      188

      68

      17

      4

      14

      27

      10

      8

      4

      1

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks.

      What buyers like

      • Multichannel engagement
      • Call queuing and escalation
      • Unified agent communications

      Common complaints

      • Pricing transparency
      • Implementation complexity

      Buyer sentiment

      Users generally appreciate the platform's ease of use and remote connectivity, though call quality and mobile app limitations are common concerns.

      What buyers like

      • Ease of use
      • Remote accessibility
      • Integration capabilities

      Common complaints

      • Call quality issues
      • Mobile app limitations

      Pros and Cons

      • Robust multichannel engagement capabilities

      • Advanced call queuing and escalation policies

      • Unified communications across devices and locations

      • Pricing is quotation-based and not transparent

      • Implementation can be complex and resource-intensive

      • Seamless integration with platforms like JobDiva

      • Easy remote accessibility and multi-device calling

      • Customizable features including call recording and communication options

      • Inconsistent call quality with occasional dropouts

      • Complex features such as call transfers can be challenging

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Used Five9 or RingCentral Contact Center? Tell buyers what actually differs.

      Review Five9Review RingCentral Contact Center

      List of Customers

      Customers

      Bsi financial services

      Bsi financial services

      Englishtown

      Englishtown

      Invenio Solutions

      Invenio Solutions

      No Customers information available.

      Media and Screenshots

      Screenshots

      CRM salesforce

      2 Screenshots

      No screenshots available.

      Videos

      video-0

      2 Videos

      video-0

      2 Videos

      Top Alternatives to Five9 and RingCentral Contact Center in 2026

      Alternatives

      Novanet Cloud Contact Center - Call Center Software
      Novanet Cloud Contact Center
      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      Salesforce Service Cloud - Help Desk Software
      Salesforce Service Cloud

      4.99

      Dialer360 - Call Center Software
      Dialer360

      3.8

      uContact - Call Center Software
      uContact

      4.9

      HoduCC - Call Center Software
      HoduCC

      3.8

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Five9 or RingCentral Contact Center?
      Five9 edges out the other on user ratings (4.1 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Five9 and RingCentral Contact Center offer a free trial?
      Neither Five9 nor RingCentral Contact Center currently lists a free trial.
      What is the starting price of Five9 vs RingCentral Contact Center?
      Five9 starts at Contact for pricing. RingCentral Contact Center starts at Contact for pricing.
      What are the top alternatives to Five9?
      Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
      What are the top alternatives to RingCentral Contact Center?
      Top alternatives to RingCentral Contact Center include Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer.