Which is better, Five9 or Channels?

Channels edges out Five9 based on user ratings across 14 reviews. That said, the best pick depends on your workflow — Five9 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Five9 and Channels?

Key differences between Five9 and Channels include pricing (Five9 starts at undisclosed vs Channels at $15); free trial availability (Channels offers one, Five9 does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Five9 and Channels offer a Free trial?

Channels offers Free Trial, but Five9 does not.

Who are the typical users of Five9?

Five9 is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Channels?

Channels is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Five9 and Channels?

The starting price of Channels is $15/User/Month. Pricing for Five9 is unavailable.

What are the best alternatives to Five9?

Some top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.

What are the best alternatives to Channels?

Some top alternatives to Channels include HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live.

Five9 vs Channels vs LiveOps Comparison

Last updated: May 21, 2026

Five9

4.1(1,416 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…

View Pricing Read Reviews

Channels

4.5(14 reviews)

Starting at $15 /User/Month

Free Trial
Large Enterprises
Medium Business

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. Channels places incredible importance…

View Pricing Read Reviews

LiveOps

3.4(5 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat and social media. Improve qual…

View Pricing Read Reviews

Channels leads on user satisfaction with a 4.5-star rating across 14 reviews.

Five9 vs Channels vs LiveOps — at a glance

Feature	Five9	Channels	LiveOps
Rating	4.1 / 5	4.5 / 5	3.4 / 5
Reviews	1,416	14	5
Starting price	Contact for pricing	$15 /User/Month	Contact for pricing
Free trial	No	Yes	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud
API	Available	Available	—
Support modes	24/7 (Live rep), Business Hours, Online	24/7 (Live rep), Online	Online
Certifications	SOC 2, HIPAA, GDPR, ISO 27001	—	—
Data residency	Global	US	US

Key differences between Five9 and Channels

Pricing: Channels starts at $15 /User/Month. Five9 pricing is not publicly listed.
Free trial: Channels offers a free trial; Five9 does not.
User satisfaction: Channels scores higher with a 4.5-star average.
Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; Channels supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Five9 vs Channels vs LiveOps — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Five9 (291) Talk to an expert Talk to an expert	Channels (14) Talk to an expert Talk to an expert	LiveOps (6) Talk to an expert Talk to an expert

Free PDF comparison

Download this Five9 vs Channels vs LiveOps comparison

Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Five9

Best for enterprise contact centers needing advanced multichannel and escalation features.

Choose if

You require robust multichannel customer engagement across devices and locations.
Your contact center needs advanced call queuing and escalation policies.
You want automated business rules to ensure consistent customer experience.

Consider alternatives if

You are a very small business with minimal call volume and simple needs.
You need a low-cost, out-of-the-box solution with minimal setup complexity.

Channels

Best for medium to large contact centers needing integrated workforce and engagement tools.

Choose if

You require a combined solution for workforce management and customer engagement.
Your team values strong professional services and expert support backing.
You operate a medium or large contact center with complex, process-heavy workflows.

Consider alternatives if

You are a very small business with minimal customer service needs.
You need transparent pricing upfront or have a low tolerance for setup complexity.

LiveOps

Best for

Large Enterprises, Medium Business, Small Business

Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. Channels: Best for medium to large contact centers needing integrated workforce and engagement tools.

Description	Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9	Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More about Channels	LiveOps Contact Center Operations software helps agents resolve inbound customer service and sales issues faster. With LiveOps, user can provide exceptional customer service via phone, chat ... Read More about LiveOps
Entry Level Pricing	Not Available	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	No free trial	Free Trial available	No free trial
User Ratings Based on verified Spotsaas reviews	4.1 (1416)	4.5 (14)	3.4 (5)
Best Company Size	51-500 employees500+ employees	Medium BusinessLarge Enterprises	—
	Get pricing help	Get pricing help	Get pricing help

Software Demo

Demo		Channels has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Get shortlist help from a software advisor

Independent advice — matched to your business
Understand the tradeoffs before you talk to vendors
Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

Compare Five9, Channels and LiveOps on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$15 , Billed Yearly	Not Available
Pricing Plans	Not Available	LITE Get Started Free incoming calls Free phone number 2 call distribution rules Show more + BASIC Get Started Free incoming calls Free phone number All call distribution rules Show more + PRO Get Started Free incoming calls Free phone number All call distribution rules Show more +	Not Available
Pricing Page			Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Not Available
	Get help choosing	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—	—
HIPAA	✓ Yes	—	—
GDPR	✓ Yes	—	—
ISO 27001	✓ Yes	—	—
Single Sign-On (SSO)	✓ Yes	—	—
Multi-Factor Auth (MFA)	✓ Yes	—	—
Data Encryption	✓ Yes	—	—
Audit Logs	✓ Yes	—	—
Data Residency	🌐 Global	🇺🇸 US	🇺🇸 US

Five9 vs Channels User Reviews & Rating Comparison

User Ratings	4.1 (based on 1416 reviews)	4.5 (based on 14 reviews)	3.4 (based on 5 reviews)
Rating Distribution	188 68 17 4 14	10 4 0 0 0	1 1 3 0 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like Multichannel engagement Call queuing and escalation Unified agent communications Common complaints Pricing transparency Implementation complexity	Buyer sentiment Overall positive sentiment highlighting strong support and comprehensive features, tempered by concerns about pricing transparency and user base size. What buyers like Professional services quality Comprehensive feature set Customer service improvement Common complaints Pricing transparency Limited user feedback	Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like Fast issue resolution Multi-channel support User-friendly interface Common complaints Limited customization options Can be expensive for small teams Integration challenges
Pros and Cons	Robust multichannel engagement capabilities Advanced call queuing and escalation policies Unified communications across devices and locations Pricing is quotation-based and not transparent Implementation can be complex and resource-intensive	Comprehensive suite combining workforce management and customer engagement Strong professional services and knowledgeable support team Proven methodology for operational and customer service excellence Limited publicly available pricing information Relatively small user base with only 14 ratings	Offers a seamless multi-channel experience for customers. Provides valuable insights to improve agent performance. Redundancy management tools ensure smooth transitions. Customization options may be limited for specific needs. Integration with existing systems can be challenging.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Bsi financial services Englishtown Invenio Solutions	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	No screenshots available.	No screenshots available.
Videos	2 Videos	No videos available.	1 Videos

Alternatives

Alternatives	Novanet Cloud Contact Center Call Center Studio 4.7 Salesforce Service Cloud 4.6	HoduCC 3.8 ChaseData 4.6 Call Center Studio 4.7	uContact 4.9 Call Center Studio 4.7 Dialpad Contact Center 4.5

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Five9 or Channels?: Channels edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Five9 and Channels offer a free trial?: Channels offers a free trial. Five9 does not.
What is the starting price of Five9 vs Channels?: Five9 starts at Contact for pricing. Channels starts at $15 /User/Month.
What are the top alternatives to Five9?: Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
What are the top alternatives to Channels?: Top alternatives to Channels include HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live.

Five9 vs Channels vs LiveOps Comparison

Five9

Channels

LiveOps

Five9 vs Channels vs LiveOps — at a glance

Key differences between Five9 and Channels

Compare Five9 vs Channels vs LiveOps — and walk away knowing which one fits.

Five9

Channels

LiveOps

Download this Five9 vs Channels vs LiveOps comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

Compare Five9, Channels and LiveOps on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Five9 vs Channels User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions