FieldAware vs FieldAssist vs Bigin by Zoho CRM vs Creatio CRM Comparison
FieldAware
Starting at Contact for pricing
- Large Enterprises
- Medium Business
FieldAware is a field service management software system designed to take the headaches out of managing field assets. It offers powerful yet easy-to-use tools that allow to create and manage work orders, send and track s…
FieldAssist
Starting at Contact for pricing
- Large Enterprises
- Medium Business
FieldAssist is an industry-leading cloud-based Sales Force Automation (SFA) software that grants sales teams the power to manage orders using a smartphone rather than order papers. Sales representatives are given access…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Creatio CRM
Starting at $40 /user/month
- Large Enterprises
- Medium Business
Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It brings together sales, marketing, c…
FieldAssist leads on user satisfaction with a 4.8-star rating across 2 reviews.
FieldAware vs FieldAssist vs Bigin by Zoho CRM vs Creatio CRM — at a glance
| Feature | FieldAware | FieldAssist | Bigin by Zoho CRM | Creatio CRM |
|---|---|---|---|---|
| Rating | 4.3 / 5 | 4.8 / 5 | 4.6 / 5 | — |
| Reviews | 12 | 2 | 243 | — |
| Starting price | Contact for pricing | Contact for pricing | $7 /User/Month | $40 /user/month |
| Free trial | No | No | Yes | No |
| Free version | No | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business | Large Enterprises, Medium Business |
| Category | Field Service Management Software | CRM Software | CRM Software | CRM Software |
| Integrations | — | — | — | 5+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac, Browser Based (Cloud), Mobile - Windows |
| API | Available | — | Available | Available |
| Support modes | Business Hours, Online | Online | Business Hours, Online | Online |
| Certifications | GDPR | SOC 2 | — | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US | Global | United States, United Kingdom, Australia, European Union |
Key differences between FieldAware and FieldAssist
- User satisfaction: FieldAssist scores higher with a 4.8-star average.
- Deployment: FieldAware supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows; FieldAssist supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare FieldAware vs FieldAssist vs Bigin by Zoho CRM vs Creatio CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Field Service Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this FieldAware vs FieldAssist vs Bigin by Zoho CRM vs Creatio CRM comparison
Get the full side-by-side as a PDF — these picks plus the top Field Service Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Best for medium businesses needing streamlined field service and fleet coordination.
- You manage a medium-sized field service team (50-500 employees) requiring real-time technician updates.
- You prioritize mobile device compatibility, especially with iOS devices like iPads and iPhones.
- You want a simple, intuitive interface to streamline job creation and dispatch workflows.
- Your organization needs advanced, customizable reporting and extensive software integrations.
- You are a small business with tight budget constraints due to the product’s higher cost.
Large Enterprises, Medium Business, Small Business
Small Business
Large Enterprises, Medium Business
FieldAware typically suits Large Enterprises and Medium Business. FieldAssist tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | FieldAware is a field service management software system designed to take the headaches out of managing field assets. It offers powerful yet easy-to-use tools that allow to create and ... Read More about FieldAware | FieldAssist is an industry-leading cloud-based Sales Force Automation (SFA) software that grants sales teams the power to manage orders using a smartphone rather than order papers. Sales ... Read More about FieldAssist | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM | Creatio is an AI-native, no-code CRM and workflow automation platform designed to help organizations manage customer relationships and business processes on a single unified system. It ... Read More about Creatio CRM |
|---|---|---|---|---|
Entry Level Pricing |
|
|
|
|
Free Trial Availability |
|
|
| |
SpotScoreWhat's this? ↗ | 9.4/10 | Not Available | 9.0/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 50 to 500 employeesMedium Business | — | — | 50–10,000+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Field Operations: With FieldAware, we can simplify our field service management processes. This software helps us eliminate inefficiencies, allowing our teams to focus on what truly matters—delivering exceptional service.
- Real-Time Insights: With real-time data analytics, we gain useful insights into our operations. This capability allows us to make informed decisions quickly, improving productivity and overall performance.
- Communication: FieldAware allows field technicians and office staff to communicate easily. This connection reduces misunderstandings and improves job coordination.
No key benefits available yet.
No key benefits available yet.
- Advanced Workflow Automation: Creatio supports end-to-end workflow automation through triggers, rules, approvals, and task orchestration. Repetitive actions such as follow-ups, lead routing, and status updates can run automatically. This reduces manual effort, minimizes errors, and keeps processes following defined standards, improving efficiency across departments.
- AI-Driven Insights and Analytics: Creatio uses AI-driven analytics to surface trends, predict outcomes, and recommend next actions. Teams can monitor performance, forecast revenue, and identify bottlenecks using real-time dashboards. These insights help decision-makers prioritize tasks, improve planning accuracy, and adjust strategies based on actual operational data rather than assumptions.
- Scalable for Growing Organizations: Creatio is designed to support growing teams, complex workflows, and increasing data volumes. Organizations can expand usage across departments, regions, and business units without changing platforms. Its modular structure allows teams to add features, integrations, and automation gradually as operational needs become more advanced.
Best fit
- 50 to 500 employees
- field service management, construction, HVAC, plumbing, electrical services, and maintenance services
- Field Service Managers, Operations Managers, Technicians, Dispatchers, and Customer Service Representatives
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50–10,000+ employees
- Banking & Financial Services, Insurance, Telecommunications, Healthcare, Manufacturing, Real Estate, Professional Services, IT Services, Public Sector, Education
- Sales Manager, CRM Manager, Revenue Operations Manager, Marketing Operations Manager, Customer Service Manager, Business Process Manager, Digital Transformation Lead, CIO
Reasons buyers look elsewhere
- Users may seek alternatives to FieldAware due to budget constraints, as some competing solutions offer similar features at a lower price point, making them more accessible for smaller businesses.
- Organizations with specific industry needs might explore alternatives that provide specialized functionalities or customizations tailored to their unique operational requirements, enhancing overall efficiency.
- Companies experiencing growth may find that FieldAware lacks scalability options, prompting them to consider alternatives that can better accommodate increasing user numbers and expanding service offerings.
No alternatives guidance available yet.
No alternatives guidance available yet.
- While Creatio has integrations and a marketplace, users who require deep connectivity with certain niche tools or large ecosystems (e.g., extensive third-party apps) may choose alternatives with broader out-of-the-box integrations.
- Creatio’s pricing and feature tiers are structured for mid-sized to larger businesses. Smaller teams or budget-constrained startups may opt for alternatives offering essential CRM capabilities at lower costs without advanced automation overhead.
- Though no-code, Creatio’s workflow builder and extensive features can feel overwhelming without training. Teams with limited CRM experience might gravitate toward platforms with more intuitive interfaces or guided onboarding to reduce ramp-up time.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do FieldAware, FieldAssist, Bigin by Zoho CRM and Creatio CRM Compare on Features?
Total Features | 11 Features | 7 Features | 10 Features | 78 Features |
|---|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare FieldAware, FieldAssist, Bigin by Zoho CRM and Creatio CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||||
|---|---|---|---|---|
Starting From |
|
|
|
|
Pricing Plans |
|
|
|
|
Pricing Page | Pricing information not available | Pricing information not available |  |  |
Other Details
Organization Types supported |
|
|
|
|
|---|---|---|---|---|
Platforms Supported |
|
|
|
|
Modes of support |
|
|
|
|
API Support |
|
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | — |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
FieldAware vs FieldAssist vs Bigin by Zoho CRM User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |||
|---|---|---|---|---|
Rating Distribution | No reviews available for this product | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate FieldAware's real-time updates and ease of use but express concerns about reporting limitations and pricing. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 2 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. | No Integration information available. |
|---|
List of Customers
Customers | No Customers information available. |  Bisleri  Haldirams Nagpur  Modi Revlon |  Antech Microsystem Pvt.Ltd  Investacc  Hire |  Nasdaq  Colgate-Palmolive  ENT Credit Union |
|---|
Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
|---|---|---|
Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Crm Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, FieldAware or FieldAssist?
- FieldAssist edges out the other on user ratings (4.8 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do FieldAware and FieldAssist offer a free trial?
- Neither FieldAware nor FieldAssist currently lists a free trial.
- What is the starting price of FieldAware vs FieldAssist?
- FieldAware starts at Contact for pricing. FieldAssist starts at Contact for pricing.
- What are the top alternatives to FieldAware?
- Top alternatives to FieldAware include Service Fusion, Housecall Pro, FieldEZ, ServiceTitan, AgileField.
- What are the top alternatives to FieldAssist?
- Top alternatives to FieldAssist include Bigin by Zoho CRM, Creatio CRM, Bizom, ZooM SFA, Agentforce Sales (formerly Salesforce Sales Cloud).