eClinicalWorks vs PointClickCare Comparison
eClinicalWorks
Starting at $449 /Month
- Large Enterprises
- Medium Business
eClinicalWorks is a healthcare solution to streamline the workflow for professionals and provide complete patient care. It grants access to various services, such as Telehealth, messages, health data, configurable remind…
PointClickCare
Starting at Contact for pricing
- Medium Business
- Small Business
PointClickCare makes hospital management and operations easier by connecting critical data to actionable insights. Track patients and staff, manage appointments and accounts, estimate insurance eligibility, document asse…
PointClickCare leads on user satisfaction with a 4.1-star rating across 114 reviews.
eClinicalWorks vs PointClickCare — at a glance
| Feature | eClinicalWorks | PointClickCare |
|---|---|---|
| Rating | 3.8 / 5 | 4.1 / 5 |
| Reviews | 639 | 114 |
| Starting price | $449 /Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Medium Business, Small Business |
| Category | EHR Software | Hospital Management Software |
| Integrations | — | 4+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | Installed - Windows, SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep) | 24/7 (Live rep), Online |
| Certifications | HIPAA | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between eClinicalWorks and PointClickCare
- Pricing: eClinicalWorks starts at $449 /Month. PointClickCare pricing is not publicly listed.
- Target audience: eClinicalWorks is built for Large Enterprises and Medium Business, while PointClickCare targets Medium Business and Small Business.
- User satisfaction: PointClickCare scores higher with a 4.1-star average.
- Deployment: eClinicalWorks supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PointClickCare supports Installed - Windows, SaaS/Web/Cloud.
eClinicalWorks vs PointClickCare — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most EHR Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for senior and post-acute care facilities needing integrated EHR and operations.
- You require a unified platform combining clinical documentation, billing, and care management.
- Your facility benefits from extensive third-party integrations with pharmacies, labs, and apps.
- You need a flexible, mobile-friendly interface for administrators, clinical managers, and billing teams.
- Your organization demands highly customizable clinical charting and templates.
- You operate in environments with unreliable internet causing slow system responsiveness.
eClinicalWorks typically suits Large Enterprises and Medium Business. PointClickCare tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | eClinicalWorks is a healthcare solution to streamline the workflow for professionals and provide complete patient care. It grants access to various services, such as Telehealth, messages, ... Read More about eClinicalWorks | PointClickCare makes hospital management and operations easier by connecting critical data to actionable insights. Track patients and staff, manage appointments and accounts, estimate ... Read More about PointClickCare |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | Not Available | 9.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10 – 500 Employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-one cloud-based healthcare suite: Combines EHR, telehealth, messaging, reminders, and patient engagement tools accessible through a secure web portal.
- Strong interoperability and lab integration: Supports customizable lab interfaces, trend analysis, and seamless electronic data exchange with labs and other systems.
- AI-powered record insights via Eva: With version 11, Eva provides embedded assistance—analyzing records, progress notes, and data to support clinical decision-making.
- Large integration and partner ecosystem: With hundreds of marketplace integrations, PointClickCare connects easily with pharmacy systems, labs, devices, communication tools, and third-party applications. This flexibility allows organizations to extend functionality without replacing their core EHR.
- Comprehensive clinical and operational coverage: PointClickCare combines clinical documentation, billing, analytics, and care management within one ecosystem. Facilities can reduce reliance on disconnected systems while maintaining visibility across resident care, staff activity, and operational performance.
- Strong care coordination network: The platform connects providers, hospitals, pharmacies, and health plans through a shared care collaboration network. This improves transitions of care, reduces information gaps, and supports smoother admissions, discharges, and ongoing care management.
Best fit
- 10 – 500 Employees
- Ambulatory Care, Multi-specialty Clinics, Community Health Centers, Accountable Care Organizations
- Physicians, Nurse Practitioners, Clinical Staff, Practice Managers, Medical Billers, Health IT Administrators
- 1,000–5,000 employees
- Healthcare, Senior Care, Long-Term Care, Post-Acute Care, Skilled Nursing, Assisted Living, Home Health, Healthcare IT, Electronic Health Records (EHR)
- Administrator, Director of Nursing, Clinical Manager, Care Coordinator, Health Information Manager, Operations Manager, Billing Manager, Compliance Officer, IT Manager, Chief Nursing Officer (CNO)
Reasons buyers look elsewhere
- Users often describe the system as “click-heavy” and complex, leading to slower charting and extended training periods.
- The UI feels outdated, with small text and non-intuitive layouts, causing frustration during routine tasks.
- Clinicians report freezes, slowdowns during peak hours, and occasional outages that slow down patient care.
- Some users find the interface dense due to its clinical depth and compliance requirements. Organizations prioritizing simpler dashboards, lighter workflows, or staff with limited technical training may select alternatives focused on usability and faster daily task completion.
- API access requires approvals and often depends on partner or customer authorization. Teams that need open, developer-friendly APIs or rapid custom integrations may prefer platforms with self-service developer access and fewer integration constraints.
- PointClickCare is highly specialized for long-term and post-acute care workflows. Providers operating across multiple care settings may choose alternatives that offer broader support for acute, ambulatory, or hybrid care models within a single platform.
Software Demo
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How do eClinicalWorks and PointClickCare Compare on Features?
Total Features | 0 Features | 7 Features |
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Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare eClinicalWorks and PointClickCare on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eClinicalWorks User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 147 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate PointClickCare's ease of use, intuitive design, and comprehensive functionality, though some report performance issues and limited customization. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Pfizer  Sanofi  Mayo Clinic |
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Media and Screenshots
Screenshots |  1 Screenshots |  6 Screenshots |
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Videos |  3 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eClinicalWorks or PointClickCare?
- PointClickCare edges out the other on user ratings (4.1 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eClinicalWorks and PointClickCare offer a free trial?
- Neither eClinicalWorks nor PointClickCare currently lists a free trial.
- What is the starting price of eClinicalWorks vs PointClickCare?
- eClinicalWorks starts at $449 /Month. PointClickCare starts at Contact for pricing.
- What are the top alternatives to eClinicalWorks?
- Top alternatives to eClinicalWorks include NextGen Healthcare EHR, Athenahealth EHR, Dr in Cloud, PrognoCIS, 75Health EHR.
- What are the top alternatives to PointClickCare?
- Top alternatives to PointClickCare include SoftClinic, PrimeCare, eHospital Systems, Dr in Cloud, Health360.