NextGen Healthcare EHR Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2
HIPAANextGen Healthcare EHR offers custom pricing plan
Vision Care
KATZEN EYE GROUP
Otis R. Bowen Center for Human Services
Coastal Orthopedics
Liberty ResourcesTrusted by teams including Vision Care
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is NextGen Healthcare EHR?
NextGen Healthcare EHR is a robust, cloud-based electronic health record platform designed to streamline clinical, operational, and revenue workflows in ambulatory care settings. Tailored for practices of all sizes, it offers specialty-specific templates, AI-powered documentation, integrated patient portals, and revenue cycle management in one seamless solution. Its advanced mobile capabilities and AWS-secured infrastructure ensure accessibility and data security. With features like Ambient Assist for real-time SOAP note generation, Closed Loop™ patient engagement, and virtual visit support, NextGen empowers healthcare providers to deliver efficient, connected, and compliant care while improving outcomes and enhancing the patient experience.
Pricing
NextGen Healthcare EHR offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2HIPAAData residency:Global
NextGen Healthcare EHR Software Demo
NextGen Healthcare EHR was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider NextGen Healthcare EHR
- Use cases
- Healthcare, Ambulatory Care, Specialty Clinics
- Team types
- Physicians, Nurse Practitioners
- Company size
- 50 – 1,000+ Employees
Why teams choose NextGen Healthcare EHR
Easy to navigate and customize templates for individual needs, with support from the user community.
The system is user-friendly, quick to navigate, and has good training resources available.
Combines EHR and Practice Management into one system, providing a seamless experience.
Is NextGen Healthcare EHR right for you?
What buyers should know before choosing NextGen Healthcare EHR
NextGen Healthcare EHR users report a straightforward interface with customizable templates and integrated appointment booking, patient records, and automated reminders. The system handles these core workflows without unnecessary complexity.
Before shortlisting, verify performance during your peak usage times—some users report slowdowns during system upgrades. Test the Crystal Reports module directly in your demo, as this component has generated support tickets.
Check whether the interface meets your accessibility requirements; some practices have found the design dated compared to newer competitors. Confirm cloud deployment options match your infrastructure needs and that your IT team can support the migration.
Review the pricing structure carefully for hidden costs in customization, training, or per-user licensing tiers. Ask the vendor for a reference customer in your specialty and ask specifically about upgrade windows and downtime expectations.
The platform works well for practices that prioritize established functionality over modern UI design and can tolerate occasional performance dips during maintenance cycles. If your workflow depends on advanced reporting or frequent interface updates, evaluate alternatives before committing.
NextGen Healthcare EHR pros and cons
- NextGen Healthcare EHR pros
Easy to navigate and customize templates for individual needs, with support from the user community.
The system is user-friendly, quick to navigate, and has good training resources available.
Combines EHR and Practice Management into one system, providing a seamless experience.
- NextGen Healthcare EHR cons
The interface design may feel outdated and lacks modern features, affecting user experience.
Some functions require multiple clicks to access, slowing down workflow efficiency.
Ready to try it?
Get started with NextGen Healthcare EHR
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Compare NextGen Healthcare EHR side-by-side with top EHR Software alternatives.
What is the pricing of NextGen Healthcare EHR?
NextGen Healthcare EHR uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
NextGen Healthcare EHR Pricing Plans
Weighing your options?
Not sure if NextGen Healthcare EHR fits your budget?
NextGen Healthcare EHR reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 166 reviews, with clear strengths and a few common watchouts.
What buyers like
- Easy to navigate and customize templates for individual needs, with support from the user community.
- The system is user-friendly, quick to navigate, and has good training resources available.
- Combines EHR and Practice Management into one system, providing a unified experience.
Common complaints
- The interface design may feel outdated and lacks modern features, affecting user experience.
- Some functions require multiple clicks to access, slowing down workflow efficiency.
- Reports and customization options can be complex and challenging to set up, especially for large-scale systems.
Are you using NextGen Healthcare EHR?
- See if NextGen Healthcare EHR fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of NextGen Healthcare EHR?
NextGen Healthcare EHR's Appointment Management provides a centralized dashboard where staff can coordinate and monitor all patient visits a…
The Appointment Scheduling module lets patients and staff book in-office or telehealth visits smoothly. Through the self-service portal, pat…
NextGen Healthcare EHR includes a secure Audio Video Conferencing feature—branded as Virtual Visits—embedded in its cloud platform. It suppo…
NextGen's Billing and Invoicing feature automates the creation of insurance claims, patient statements, and electronic invoices. It integrat…
NextGen's Bills Management lets billing teams generate, review, and reconcile patient bills efficiently through integrated revenue-cycle too…
The Calendar Management interface brings together clinician appointments, telehealth sessions, resource assignments, and training schedules…
Client management, also referred to as customer management, is a key aspect of business operations that involves managing and organizing cli…
Built-in regulatory modules provide Compliance Management tools supporting HIPAA, ONC-Health IT certification, Meaningful Use, and MIPS. Nex…
The system monitors timing and completion of clinical documentation, prescribing authorizations, and staff training adherence. Logs are capt…
NextGen Healthcare EHR security and data handling
Key compliance certifications and security features for IT and security teams evaluating NextGen Healthcare EHR.
Certifications
Developer & data
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Why buyers keep looking beyond NextGen Healthcare EHR
The interface requires significant time to master, especially for users transitioning from more intuitive platforms.
Tasks like rescheduling appointments often involve multiple steps, increasing administrative burden.
Users report delays and system sluggishness—sometimes exacerbated by server load or internet bandwidth issues.
Support can be slow or limited to business hours, with some issues taking weeks or months to resolve.
Customization, integrations, and ongoing updates can drive up total cost of ownership significantly.
Some users describe it as looking and feeling “stuck in the 2000s,” affecting usability and satisfaction.
NextGen Healthcare EHR Customers
Vision Care
KATZEN EYE GROUP
Otis R. Bowen Center for Human Services
Coastal Orthopedics
Liberty Resources
Hutchinson CLINIC
NextGen Healthcare EHR Support Options
Frequently Asked Questions About NextGen Healthcare EHR
Common questions buyers ask before choosing NextGen Healthcare EHR.
NextGen Healthcare EHR is a EHR Software. NextGen Healthcare EHR offers Appointment Management, Appointment Scheduling, Audio Video Conferencing, Bills Management, Billing and Invoicing and many more functionalities.
Buyers commonly note the following limitations of NextGen Healthcare EHR: The interface design may feel outdated and lacks modern features, affecting user experience.; Some functions require multiple clicks to access, slowing down workflow efficiency.; Reports and customization options can be complex and challenging to set up, especially for large-scale systems..
Some top alternatives to NextGen Healthcare EHR includes RXNT Clinical EHR, Athenahealth EHR, WSO2 API Manager, Vaxi Buddy and DocEngage EHR.
NextGen Healthcare EHR offers Quotation Based pricing model
The starting price is not disclosed by NextGen Healthcare EHR. You can visit NextGen Healthcare EHR pricing page to get the latest pricing.
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Ready to try it?
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].