Which is better, Dialpad Contact Center or Avaya Aura?

Dialpad Contact Center edges out Avaya Aura based on user ratings across 111 reviews. That said, the best pick depends on your workflow — Avaya Aura may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Dialpad Contact Center and Avaya Aura?

Key differences between Dialpad Contact Center and Avaya Aura include pricing (Dialpad Contact Center starts at $75 vs Avaya Aura at undisclosed); free trial availability (Dialpad Contact Center offers one, Avaya Aura does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Dialpad Contact Center and Avaya Aura offer a Free trial?

Dialpad Contact Center offers Free Trial, but Avaya Aura does not.

Who are the typical users of Dialpad Contact Center?

Dialpad Contact Center is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Avaya Aura?

Avaya Aura is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Dialpad Contact Center and Avaya Aura?

The starting price of Dialpad Contact Center is $75/User/Month. Pricing for Avaya Aura is unavailable.

What are the best alternatives to Dialpad Contact Center?

Some top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

What are the best alternatives to Avaya Aura?

Some top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.

Dialpad Contact Center vs Avaya Aura vs DCDial Comparison

Last updated: May 20, 2026

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

Free Trial
Large Enterprises
Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View Pricing Read Reviews

Avaya Aura

4.1(162 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…

View Pricing Read Reviews

DCDial

4.8(11 reviews)

Starting at $79 /Month

Large Enterprises
Medium Business

DCDial is a powerful yet simple Contact Center Operations Software that helps contact centers manage customer contacts more effectively. Whether business is looking to centralize customer interaction across multiple loca…

View Pricing Read Reviews

Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.

Dialpad Contact Center vs Avaya Aura vs DCDial — at a glance

Feature	Dialpad Contact Center	Avaya Aura	DCDial
Rating	4.5 / 5	4.1 / 5	4.8 / 5
Reviews	111	162	11
Starting price	$75 /User/Month	Contact for pricing	$79 /Month
Free trial	Yes	No	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	—	—	Available
Support modes	Online	Online	Online
Certifications	SOC 2, HIPAA, GDPR	—	—
Data residency	Global	—	US

Key differences between Dialpad Contact Center and Avaya Aura

Pricing: Dialpad Contact Center starts at $75 /User/Month. Avaya Aura pricing is not publicly listed.
Free trial: Dialpad Contact Center offers a free trial; Avaya Aura does not.
User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Avaya Aura supports SaaS/Web/Cloud.

Compare Dialpad Contact Center vs Avaya Aura vs DCDial — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Dialpad Contact Center (35) Talk to an expert Talk to an expert	Avaya Aura (79) Talk to an expert Talk to an expert	DCDial (12) Talk to an expert Talk to an expert

Free PDF comparison

Download this Dialpad Contact Center vs Avaya Aura vs DCDial comparison

Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if

You need AI-powered insights to enhance agent coaching and performance tracking.
Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
Your organization operates a medium to large contact center with global teams needing collaboration.

Consider alternatives if

You are a very small business with minimal call volume and no dedicated contact center team.
You require transparent, publicly available pricing and a simple setup process for smaller teams.

Avaya Aura

Best for

Large Enterprises, Medium Business, Small Business

DCDial

Best for simple, centralized contact center management with easy setup.

Choose if

You need to centralize customer interactions across multiple locations efficiently.
Your team prioritizes improving first-contact resolution rates in customer support.
You want a contact center solution with low setup complexity and easy administration.

Consider alternatives if

Your organization requires highly customized or complex contact center workflows.
You need advanced features beyond a simple and streamlined contact center tool.

Dialpad Contact Center typically suits Large Enterprises and Medium Business. Avaya Aura tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center	Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura	DCDial is a powerful yet simple Contact Center Operations Software that helps contact centers manage customer contacts more effectively. Whether business is looking to centralize customer ... Read More about DCDial
Entry Level Pricing	Starts from $75	Not Available	Starts from $79 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.5 (111)	4.1 (162)	4.8 (11)
Best Company Size	Medium BusinessLarge Enterprises	—	Small BusinessMedium Business
	Get pricing help	Get pricing help	Get pricing help

Software Demo

Demo	Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

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Compare Dialpad Contact Center, Avaya Aura and DCDial on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$75	Not Available	$79 , Billed Yearly
Pricing Plans	Not Available	Not Available	On Demand Get Started 5.0¢ per min/text $10 per number Unlimited Contacts Show more + Basic Get Started ¢4.0 per min/text $5 per number Includes features of On-Demand plan Startup Get Started ¢3.5 per min/text $4 per number Includes features of On-Demand plan Browse all pricing plans
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available	Available
	Get help choosing	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—	—
HIPAA	✓ Yes	—	—
GDPR	✓ Yes	—	—
Single Sign-On (SSO)	✓ Yes	—	—
Multi-Factor Auth (MFA)	✓ Yes	—	—
Data Encryption	✓ Yes	—	—
Audit Logs	✓ Yes	—	—
Data Residency	🌐 Global	—	🇺🇸 US

Dialpad Contact Center vs Avaya Aura User Reviews & Rating Comparison

User Ratings	4.5 (based on 111 reviews)	4.1 (based on 162 reviews)	4.8 (based on 11 reviews)
Rating Distribution	31 3 0 1 0	37 31 8 1 2	12 0 0 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like AI-powered coaching and analytics Improved customer satisfaction tracking Enhanced team collaboration Common complaints Opaque pricing structure Complex setup process	Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction.	Buyer sentiment Users generally express high satisfaction with DCDial's ease of use and effectiveness in managing contact center operations. What buyers like Ease of installation Centralized customer interaction Improved first-contact resolution Common complaints Lack of pricing transparency Limited advanced features
Pros and Cons	AI-powered customer intelligence enhances coaching and performance tracking Simplifies monitoring of customer satisfaction and adherence to best practices Supports global collaboration across contact center teams Pricing details are not publicly available, requiring sales engagement May be complex to set up for smaller teams without dedicated resources	No pros or cons available for this product	Easy installation and administration Effective centralization of customer interactions across locations Improves first-contact resolution rates Limited detailed pricing information available May lack advanced customization features for complex operations
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Wework UBER TED	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	No screenshots available.	8 Screenshots
Videos	No videos available.	2 Videos	1 Videos

Alternatives

Alternatives	Call Center Studio 4.7 UJET 4.7 Zultys MXIE 3.9	contactSPACE 4.5 uContact 4.9 Call Center Studio 4.7	uContact 4.9 HoduCC 3.8 Call Center Studio 4.7

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Dialpad Contact Center or Avaya Aura?: Dialpad Contact Center edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Dialpad Contact Center and Avaya Aura offer a free trial?: Dialpad Contact Center offers a free trial. Avaya Aura does not.
What is the starting price of Dialpad Contact Center vs Avaya Aura?: Dialpad Contact Center starts at $75 /User/Month. Avaya Aura starts at Contact for pricing.
What are the top alternatives to Dialpad Contact Center?: Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
What are the top alternatives to Avaya Aura?: Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.

Dialpad Contact Center vs Avaya Aura vs DCDial Comparison

Dialpad Contact Center

Avaya Aura

DCDial

Dialpad Contact Center vs Avaya Aura vs DCDial — at a glance

Key differences between Dialpad Contact Center and Avaya Aura

Compare Dialpad Contact Center vs Avaya Aura vs DCDial — and walk away knowing which one fits.

Dialpad Contact Center

Avaya Aura

DCDial

Download this Dialpad Contact Center vs Avaya Aura vs DCDial comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

Compare Dialpad Contact Center, Avaya Aura and DCDial on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Dialpad Contact Center vs Avaya Aura User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions