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Dialpad Contact Center vs Aloware Comparison

Last updated:

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View PricingRead Reviews

Aloware

4.6(114 reviews)

Starting at $250 /Month

  • Medium Business
  • Small Business

Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other touchpoints over time. Operators can…

View PricingRead Reviews

Aloware leads on user satisfaction with a 4.6-star rating across 114 reviews.

Dialpad Contact Center vs Aloware — at a glance

FeatureDialpad Contact CenterAloware
Rating4.5 / 54.6 / 5
Reviews111114
Starting price$75 /User/Month$250 /Month
Free trial Yes No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessMedium Business, Small Business
CategoryContact Center Operations SoftwareContact Center Operations Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API—Available
Support modesOnline24/7 (Live rep)
CertificationsSOC 2, HIPAA, GDPRSOC 2, HIPAA, GDPR
Data residencyGlobalGlobal

Key differences between Dialpad Contact Center and Aloware

  • Pricing: Dialpad Contact Center starts at $75 /User/Month, while Aloware starts at $250 /Month.
  • Free trial: Dialpad Contact Center offers a free trial; Aloware does not.
  • Target audience: Dialpad Contact Center is built for Large Enterprises and Medium Business, while Aloware targets Medium Business and Small Business.
  • User satisfaction: Aloware scores higher with a 4.6-star average.
  • Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Aloware supports SaaS/Web/Cloud.

Dialpad Contact Center vs Aloware — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Dialpad Contact Center - Contact Center Operations Software

Dialpad Contact Center

(35)
Talk to an expert
Talk to an expert
Aloware - Contact Center Operations Software

Aloware

(266)
Talk to an expert
Talk to an expert

Free PDF comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if
  • You need AI-powered insights to enhance agent coaching and performance tracking.
  • Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
  • Your organization operates a medium to large contact center with global teams needing collaboration.
Consider alternatives if
  • You are a very small business with minimal call volume and no dedicated contact center team.
  • You require transparent, publicly available pricing and a simple setup process for smaller teams.

Aloware

Best for contact centers needing real-time call and agent performance tracking.

Choose if
  • You manage a small to mid-sized contact center focused on call operations.
  • You require real-time visibility into agent performance and call quality.
  • You want a simple, low-complexity setup with freemium pricing to start.
Consider alternatives if
  • You need advanced analytics and detailed multi-channel CRM integrations.
  • Your company lacks a dedicated contact center or call operations team.

Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers. Aloware: Best for contact centers needing real-time call and agent performance tracking.

Description

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center

Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other ... Read More about Aloware

Entry Level Pricing

  • Starts from $75
  • Starts from $250

Free Trial Availability

  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.5

(111)

4.6

(114)

Best Company Size

Medium BusinessLarge Enterprises
11-50 employees51-200 employees
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Dialpad Contact Center has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

Compare Dialpad Contact Center and Aloware on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $75
      • $250

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Dialpad Contact Center pricing
      Aloware pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes
      ✓ Yes

      HIPAA

      ✓ Yes
      ✓ Yes

      GDPR

      ✓ Yes
      ✓ Yes

      ISO 27001

      —
      ✗ No

      Single Sign-On (SSO)

      ✓ Yes
      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes
      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes
      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      Dialpad Contact Center User Reviews & Rating Comparison

      User Ratings

      4.5

      (based on 111 reviews)

      4.6

      (based on 114 reviews)

      Rating Distribution

      31

      3

      0

      1

      0

      249

      11

      5

      1

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity.

      What buyers like

      • AI-powered coaching and analytics
      • Improved customer satisfaction tracking
      • Enhanced team collaboration

      Common complaints

      • Opaque pricing structure
      • Complex setup process

      Buyer sentiment

      Buyers generally appreciate Aloware for its ease of use and real-time operational insights but note limitations in advanced features and integrations.

      What buyers like

      • Ease of use
      • Real-time monitoring
      • Call quality tracking

      Common complaints

      • Limited customization
      • Pricing transparency

      Pros and Cons

      • AI-powered customer intelligence enhances coaching and performance tracking

      • Simplifies monitoring of customer satisfaction and adherence to best practices

      • Supports global collaboration across contact center teams

      • Pricing details are not publicly available, requiring sales engagement

      • May be complex to set up for smaller teams without dedicated resources

      • Real-time visibility into contact center operations

      • Call recording and performance tracking features

      • Ability to monitor and improve agent call quality

      • Limited advanced customization options

      • May lack integrations with some enterprise CRM systems

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      List of Customers

      Customers

      Wework

      Wework

      UBER

      UBER

      TED

      TED

      No Customers information available.

      Media and Screenshots

      Screenshots

      Dialpad Contact Center

      3 Screenshots

      screenshots

      7 Screenshots

      Videos

      No videos available.

      video-0

      2 Videos

      Top Alternatives to Dialpad Contact Center and Aloware in 2026

      Alternatives

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      UJET - Contact Center Operations Software
      UJET

      4.7

      Zultys MXIE - Contact Center Operations Software
      Zultys MXIE

      3.9

      TalkDesk - Call Center Software
      TalkDesk

      4.4

      XCALLY - Call Center Software
      XCALLY
      uContact - Call Center Software
      uContact

      4.9

      Expand your shortlist

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Compare similar software options

      TalkDesk - Call Center Software
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      XCALLY - Call Center Software
      XCALLY
      uContact - Call Center Software
      uContact
      Call Center Studio - Call Center Software
      Call Center Studio
      CallFire - Inbound Call Tracking Software
      CallFire

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Dialpad Contact Center or Aloware?
      Aloware edges out the other on user ratings (4.6 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Dialpad Contact Center and Aloware offer a free trial?
      Dialpad Contact Center offers a free trial. Aloware does not.
      What is the starting price of Dialpad Contact Center vs Aloware?
      Dialpad Contact Center starts at $75 /User/Month. Aloware starts at $250 /Month.
      What are the top alternatives to Dialpad Contact Center?
      Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
      What are the top alternatives to Aloware?
      Top alternatives to Aloware include TalkDesk, XCALLY, uContact, Call Center Studio, CallFire.

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