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Customer.guru vs SurveyLab vs Trustmary vs Zonka Feedback - Which Tool Fits Your Business?

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SurveyLab
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Trustmary - NPS Software
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TL;DR - Quick Comparison Summary

Description

Customer.guru is a tool that provides an easy way to create engaging surveys and take actionable feedback from multiple sources. A survey amp; customer feedback software designed for ... Read More

SurveyLab is designed to help to measure customer loyalty, satisfaction and net promoter score, NPS. userr NPS is a great way to monitor how customers feel about their experience. Measuring ... Read More

Trustmary is a highly scalable and robust trust and reputation system for the web. The solutions adds an extra layer of trust to any e-commerce platform, online search engine, social ... Read More

Entry Level Pricing

  • Starts from $50
  • Not Available
  • Starts from $190

Free Trial Availability

Spotsaas Score

9.1/10

Not Available

9.4/10

User Ratings

4.4

(31)

4.8

(99)

4.6

(43)
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Software Demo

Demo

How do Customer.guru, SurveyLab, Trustmary and Zonka Feedback Compare on Features?

Total Features

16 Features

0 Features

27 Features

Unique Features

    No features

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      What Do Customer.guru, SurveyLab, Trustmary and Zonka Feedback Cost?

      Pricing Option

            Starting From

            • $50
            • Not Available
            • $190

            Pricing Plans

            • Not Available
            • Not Available
            • Not Available

            Pricing Page

            customer-guru pricingsurveylab pricingtrustmary pricing

            Other Details

            Organization Types supported

            • Large Enterprises
            • Medium Business
            • Small Business
            • Freelancers
            • Individuals
            • Large Enterprises
            • Medium Business
            • Small Business
            • Freelancers
            • Individuals
            • Large Enterprises
            • Medium Business
            • Small Business
            • Freelancers
            • Individuals

            Platforms Supported

            • Browser Based (Cloud)
            • Mobile - Android
            • Mobile - iOS
            • Installed - Windows
            • Installed - Mac
            • Browser Based (Cloud)
            • Mobile - Android
            • Mobile - iOS
            • Installed - Windows
            • Installed - Mac
            • Browser Based (Cloud)
            • Mobile - Android
            • Mobile - iOS
            • Installed - Windows
            • Installed - Mac

            Modes of support

            • 24/7 (Live rep)
            • Business Hours
            • Online
            • 24/7 (Live rep)
            • Business Hours
            • Online
            • 24/7 (Live rep)
            • Business Hours
            • Online

            API Support

            • Available
            • Available
            • Available
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            Customer.guru vs SurveyLab vs Trustmary User Reviews & Rating Comparison

            User Ratings

            Rating Distribution

            Excellent

            10

            Very Good

            3

            Good

            0

            Poor

            0

            Terible

            0

            Excellent

            32

            Very Good

            6

            Good

            0

            Poor

            0

            Terible

            0

            Excellent

            9

            Very Good

            2

            Good

            0

            Poor

            0

            Terible

            0

            Expert's Review generated by AI

            Customer.guru is a standout NPS tool with a slew of positive attributes. Users rave about its swift setup, cost-effectiveness, and stellar customer support. It excels in tracking customer ...Read more

            MySurveyLab receives glowing reviews from users over the past year, highlighting its strengths and positive impact on various projects. Users appreciate the convenience and user-friendly ...Read more

            Trustmary is a powerful tool for collecting customer feedback effortlessly and using it to boost business success. Users appreciate its user-friendly interface, making it easy to gather feedback ...Read more

            Pros and Cons

            Pros and Cons of Customer.guru

            • Easy to set up and use, with a simple user interface and quick survey setup.

            • Provides a meaningful metric (Net Promoter Score) for measuring customer engagement.

            • Saves time by making it easy to implement NPS and gather customer feedback in one place.

            • Allows for easy customization of surveys with company branding.

            • Limited customization options and marketplace for additional apps and connectors.

            • Some users may find the richness of features and customizations overwhelming without adequate support.

            Pros and Cons of SurveyLab

            • Intuitive and easy-to-use interface for creating surveys quickly and efficiently.

            • Multiple channels for gathering responses, offering flexibility in reaching diverse customers.

            • User-friendly platform with clear reporting and dashboard metrics.

            • Responsive customer support team providing quick and helpful assistance.

            • Some users experienced sluggish loading times and difficulty in discovering essential features.

            • Limited payment options for specific services, like sampling, affecting user payment preferences.

            Pros and Cons of Trustmary

            • Easy to use interface with constant improvements, making it versatile and user-friendly for feedback collection.

            • Simplifies feedback gathering with automation, ensuring no customer feedback is missed.

            • Provides a simple dashboard for quick access to NPS and customer recommendations.

            • Integration with other platforms like HubSpot for enhanced functionality.

            • Lack of advanced features in the widget for website integration.

            • Output reports in limited formats, desiring more visually appealing options for analysis.

            Positive Reviews

            No reviews available for the product

            No reviews available for the product

            No reviews available for the product

            List of Customers

            Customers

            Cisco

            Cisco

            Samsung

            Samsung

            IBM

            IBM

            No Customers information available.

            Destia

            Destia

            Lumon

            Lumon

            Happyornot

            Happyornot

            Media and Screenshots

            Screenshots

            No screenshots available.

            No screenshots available.

            No screenshots available.

            Videos

            video-0

            3 Videos

            video-0

            1 Videos

            video-0

            1 Videos

            Frequently Asked Questions (FAQs)

            Stuck on something? We're here to help with all the questions and answers in one place.

            Yes, both Customer.guru and SurveyLab offer a Free Trial.

            Customer.guru is designed for Large Enterprises, Medium Business and Small Business.

            SurveyLab is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

            The starting price of Customer.guru begins at $50/Month, while pricing details for SurveyLab are unavailable.

            Some top alternatives to Customer.guru includes Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys, SatisMeter and SmileBack.

            Some top alternatives to SurveyLab includes and Zonka Feedback.

            Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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