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Compare ContactEngine vs Voxta

ContactEngine - Conversation Intelligence Software
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Voxta - Conversation Intelligence Software
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Overview

Description

ContactEngine is an advanced conversational AI that revolutionizes customer service. Customers can interact through their choice of channels, enabling faster and more efficient operations ... Read More

Introducing Voxta, the ultimate voice assistant solution for call centers and mobile apps. Offering round-the-clock customer service, Voxta engages with customers and reduces wait times and ... Read More

Free Trial Availability
  • No free trial
  • No free trial
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Software Demo

Demo

Voxta has not given any software demo yet

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Features

Total Features

10 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          Expert's Review generated by AI

          ContactEngine is a compelling solution for organizations seeking to modernize customer service through proactive, AI-powered conversations. Its standout feature is the ability to anticipate ...Read more

          Voxta has revolutionized our approach to customer service by automating routine interactions and delivering consistent 24/7 support. Its integration with our APIs was smooth, and the multilingual ...Read more

          Pros and Cons
          • ContactEngine doesn’t wait for customers to reach out—it anticipates their needs and initiates conversations, drastically improving responsiveness and reducing customer effort.

          • With support for multiple communication channels, users can interact using their preferred method—be it SMS, email, or voice—enhancing accessibility and satisfaction.

          • The platform uses advanced AI to hold intelligent, context-aware conversations, making customer interactions feel more personalized and human.

          • By automating routine inquiries and outreach, ContactEngine helps organizations reduce support costs and redirect human agents to more complex tasks.

          • Initial setup and integration with existing CRM or ERP systems might require significant IT involvement and technical understanding.

          • Although basic insights are available, more advanced, real-time, or customizable analytics dashboards may be limited without additional tools or upgrades.

          • Voxta delivers uninterrupted service by functioning around the clock, significantly enhancing customer satisfaction and ensuring queries are addressed at any time.

          • With support for English and Indian languages, Voxta enables personalized communication across diverse user bases, making it ideal for regional markets.

          • The platform integrates effortlessly with client APIs, allowing for a smooth transition into existing infrastructures without major development overhead.

          • By handling frequently asked questions and basic issues autonomously, Voxta reduces the burden on human agents and improves resolution speed.

          • Deep customizations might require more technical intervention, which could be a barrier for smaller teams or those without dedicated IT support.

          • While basic functions are easy to implement, unlocking the platform’s full potential may require training or onboarding time

          Media and Screenshots

          Screenshots
          ContactEngine

          2 Screenshots

          Voxta

          3 Screenshots

          Videos
          video-0

          2 Videos

          No videos available.

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither ContactEngine nor Voxta offers a free trial.

          ContactEngine is designed for Large Enterprises, Medium Business and Small Business.

          Voxta is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both ContactEngine and Voxta are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to ContactEngine includes GenieTalk.ai, NordPass, Konverse AI, Conversational AI Bot, OneBot, Kindly Conversion Optimization, Convin, Avoma and Gong.

          Some top alternatives to Voxta includes GenieTalk.ai, NordPass, Dialpad Contact Center, VoiceIQ, PolyAI, Floatbot, Convin, Avoma and Gong.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].