ConnectWise Automate vs ConnectWise Control Comparison
ConnectWise Automate
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ConnectWise Automate is an intelligent remote monitoring and management software system that proactively detects and resolves IT issues network bottlenecks, application performance issues, and security threats before cli…
ConnectWise Control
Starting at $33 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
ConnectWise Control is a robust, browser-based remote access solution designed to support IT professionals, help desk teams, and support technicians in delivering seamless assistance to endpoints across any location. It…
ConnectWise Control leads on user satisfaction with a 4.5-star rating across 3,817 reviews.
ConnectWise Automate vs ConnectWise Control — at a glance
| Feature | ConnectWise Automate | ConnectWise Control |
|---|---|---|
| Rating | 4.0 / 5 | 4.5 / 5 |
| Reviews | 346 | 3,817 |
| Starting price | Contact for pricing | $33 /month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Network Monitoring Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global |
Key differences between ConnectWise Automate and ConnectWise Control
- Pricing: ConnectWise Control starts at $33 /month. ConnectWise Automate pricing is not publicly listed.
- Target audience: ConnectWise Automate is built for Large Enterprises and Medium Business, while ConnectWise Control targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: ConnectWise Control scores higher with a 4.5-star average.
- Deployment: ConnectWise Automate supports SaaS/Web/Cloud, Installed - Windows; ConnectWise Control supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
ConnectWise Automate vs ConnectWise Control — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Network Monitoring Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for MSPs needing powerful, customizable remote monitoring and automation.
- You require extensive third-party integrations to automate IT workflows.
- Your team needs advanced scripting and device management capabilities.
- You want proactive, real-time alerts to prevent IT issues before escalation.
- You need strong Linux and Mac support beyond Windows environments.
- You prefer a lightweight, simple monitoring tool with minimal setup complexity.
Best for IT teams needing secure, feature-rich remote support with flexible workflows.
- You require advanced remote support tools like file transfer and multi-monitor viewing.
- Your team values strong security with encryption and user authentication.
- You want seamless browser-based access without installing client software.
- Your organization depends heavily on telephone-based support channels.
- You need a very simple, minimal remote access tool with low learning curve.
ConnectWise Automate: Best for MSPs needing powerful, customizable remote monitoring and automation. ConnectWise Control: Best for IT teams needing secure, feature-rich remote support with flexible workflows.
Description | ConnectWise Automate is an intelligent remote monitoring and management software system that proactively detects and resolves IT issues network bottlenecks, application performance issues, ... Read More about ConnectWise Automate | ConnectWise Control is a robust, browser-based remote access solution designed to support IT professionals, help desk teams, and support technicians in delivering seamless assistance to ... Read More about ConnectWise Control |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 8.9/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesMedium Business | 10-500 employeesMedium to Large Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined IT Management: With ConnectWise Automate, you can effortlessly manage your entire IT infrastructure from a single dashboard. This centralized approach saves time and reduces the complexity of overseeing multiple systems.
- Proactive Monitoring: The software offers real-time monitoring and alerts, allowing your team to identify and resolve issues before they escalate. This proactive stance not only enhances system reliability but also improves overall service quality for your clients.
- Automation of Repetitive Tasks: By automating routine maintenance tasks, ConnectWise Automate frees up valuable time for your IT team. You’ll find that they can focus on strategic initiatives rather than getting bogged down in day-to-day operations.
- Seamless Remote Support: With ConnectWise Control, you can effortlessly provide remote assistance to your team and clients, ensuring quick resolutions to technical issues without the need for on-site visits. Your IT team can enhance productivity and minimize downtime.
- Robust Security Features: We understand that security is paramount. ConnectWise Control incorporates advanced encryption and user authentication measures, giving you peace of mind while accessing sensitive data remotely.
- User-Friendly Interface: Both your technicians and end-users will appreciate the intuitive design of ConnectWise Control. It simplifies the remote support process, allowing your team to focus on problem-solving rather than navigating complex software.
Best fit
- 50-500 employees.
- IT Service Providers, Managed Service Providers (MSPs), Cybersecurity Firms, Software Development Companies, and Telecom Services.
- IT Managers, System Administrators, Network Engineers, Help Desk Technicians, and Support Analysts.
- 10 to 500 employees
- IT Services, Managed Service Providers (MSPs), Cybersecurity, Healthcare, and Education
- Typical users encompass roles such as IT Support Technicians, Help Desk Specialists, System Administrators, and Network Engineers
Reasons buyers look elsewhere
- Users might seek alternatives due to the complexity of ConnectWise Automate's interface, which can lead to a steep learning curve for new team members and hinder quick adoption across the organization.
- Some businesses may find the pricing structure of ConnectWise Automate to be higher than expected, prompting them to explore cost-effective solutions that offer similar features without compromising on quality.
- Limited integration options with other tools or platforms can drive users to consider alternatives that provide better compatibility, enabling a more seamless workflow across various applications.
- Users may seek alternatives due to pricing concerns, as some find ConnectWise Control to be on the higher end for their budget, prompting a search for more cost-effective remote support solutions.
- A desire for enhanced user interface and experience can drive users to explore alternatives that offer a more intuitive design, making it easier for both technicians and clients to navigate.
- Organizations with specific compliance requirements might look for alternatives that offer tailored features or integrations better suited to meet industry regulations, ensuring they maintain necessary standards.
Software Demo
Demo |
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How do ConnectWise Automate and ConnectWise Control Compare on Features?
Total Features | 11 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare ConnectWise Automate and ConnectWise Control on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
ConnectWise Automate User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate ConnectWise Automate's powerful automation and integration capabilities but note a steep learning curve and performance issues with the desktop client. What buyers like
Common complaints
| Buyer sentiment Overall, users praise ConnectWise Control for its powerful feature set and security, though some find the learning curve and support options challenging. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  12 Screenshots |
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Videos |  2 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ConnectWise Automate or ConnectWise Control?
- ConnectWise Control edges out the other on user ratings (4.5 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ConnectWise Automate and ConnectWise Control offer a free trial?
- Yes, both ConnectWise Automate and ConnectWise Control offer a free trial.
- What is the starting price of ConnectWise Automate vs ConnectWise Control?
- ConnectWise Automate starts at Contact for pricing. ConnectWise Control starts at $33 /month.
- What are the top alternatives to ConnectWise Automate?
- Top alternatives to ConnectWise Automate include SolarWinds RMM, Ne.Mo. Network Monitoring, PRTG Network Monitor, Spiceworks Network Monitor, NetBeez.
- What are the top alternatives to ConnectWise Control?
- Top alternatives to ConnectWise Control include Zoho Assist, ScreenMeet, RemotePC, BeyondTrust Remote Support, TeamViewer.