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Compare Bright Pattern vs Voiptime vs Nextiva

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Voiptime - Call Center Software
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Overview

Description

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

9.2/10

8.8/10

User Ratings

4.5

(79)

4.9

(13)
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Software Demo

Demo

Voiptime has not given any software demo yet

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Features

Total Features

10 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          80

          Very Good

          8

          Good

          6

          Poor

          1

          Terible

          0

          Excellent

          13

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

          Voiptime Cloud stands out as a robust and efficient call center solution, as highlighted by its users over the past 12 months. One of its key strengths is the intelligent call routing feature, ...Read more

          Pros and Cons
          • User-friendly program with easy setup and quick issue resolution by the support team.

          • Excellent support during and post-implementation, with a high level of investment and attention to detail.

          • Fantastic call center telephony system with a variety of options for managing customer contacts.

          • Great automation potential in voice and chat scenarios, offering high flexibility and control.

          • Limited integrations and customizations, making it complex for newcomers without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

          • Enhances call center efficiency by reducing call transfers and providing intelligent call routing.

          • Easy to use and implement, with quick setup time.

          • Two-way CRM integration for real-time access to client information during calls.

          • Facilitates improved communication channels and customer service.

          • The richness of features may be overwhelming for newcomers without proper support.

          • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Hitachi

          Hitachi

          Canary

          Canary

          melco

          melco

          Toast

          Toast

          MSV

          MSV

          UA.TAO

          UA.TAO

          Media and Screenshots

          Screenshots
          Agent Desktop

          1 Screenshots

          Predictive dialer

          6 Screenshots

          Videos
          video-0

          3 Videos

          No videos available.

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Bright Pattern nor Voiptime offers a free trial.

          Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

          Voiptime is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Bright Pattern and Voiptime are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

          Some top alternatives to Voiptime includes Nextiva, TalkDesk, Dialer360, CallTools, HoduCC, Call Center Studio, TelebuHub, Truly, CallCenterHosting Predictive Dialer and My Hotline.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].