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BlackLab vs Channels - Which Contact Center Operations Software Platform Is Better in July 2025?

BlackLab - Contact Center Operations Software
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Channels - Contact Center Operations Software
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TL;DR - Quick Comparison Summary

Description

The Black Lab Operations software offers businesses a cost-effective solution to better manage their call center operations. The software combines advanced analytics, multichannel ... Read More

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $15 , Billed Yearly

Free Trial Availability

  • No free trial
  • Free Trial available

User Ratings

4.5

(14)
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Software Demo

Demo

Channels has not given any software demo yet

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What Do BlackLab and Channels Cost?

Pricing Option

      Starting From

      • Not Available
      • $15 , Billed Yearly

      Pricing Plans

      • Not Available
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

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      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      Pricing Page

      blacklab pricingchannels pricing

      Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
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      BlackLab User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for the product

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Media and Screenshots

      Videos

      video-0

      3 Videos

      No videos available.

      Top Alternatives to BlackLab and Channels in 2025

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but BlackLab does not.

      BlackLab is designed for Individuals, Large Enterprises, Medium Business and Small Business.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for BlackLab are unavailable.

      Some top alternatives to BlackLab includes XCALLY, uContact, Call Center Studio, Dialpad Contact Center, VCC Live, Channels, Vonage Contact Center, RingCentral Contact Center, Whelp and MyOperator.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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