Back vs BMC Helix ITSM vs Halo Service Desk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Back (2) Get Quote Get Quote	BMC Helix ITSM (278) Get Quote Get Quote	Halo Service Desk (25) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More	Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More	Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More
Entry Level Pricing	Not Available	Not Available	Starts from $40
Free Trial Availability	Get Free Trial	Free Trial available	Free Trial available
User Ratings	5 (2)	3.8 (856)	4.6 (52)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo	Back has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

What Do Back, BMC Helix ITSM and Halo Service Desk Cost?

Pricing Option
Starting From	Not Available	Not Available	$40
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available	Available
	Get Quote	Get Quote	Get Quote

Back vs BMC Helix ITSM User Reviews & Rating Comparison

User Ratings	5 (based on 2 reviews)	3.8 (based on 856 reviews)	4.6 (based on 52 reviews)
Rating Distribution	Excellent 2 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 93 Very Good 117 Good 34 Poor 18 Terible 16	Excellent 20 Very Good 5 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	SoundCloud Netlify Statista	No Customers information available.	Sony Music Suzuki University Of Cambridge

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.	2 Screenshots
Videos	No videos available.	4 Videos	4 Videos

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1	Freshservice 4.4 EV Service Manager 3.9 ManageEngine ServiceDesk Plus 4.2	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Back and BMC Helix ITSM offer a Free Trial.

Back is designed for Large Enterprises, Medium Business and Small Business.

BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Back and BMC Helix ITSM are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Back includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk, Teamwork Desk, HelpDesk, Sitehelpdesk, LabiDesk, BoldDesk and Scopedesk.

Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Back vs BMC Helix ITSM vs Halo Service Desk - Which Tool Fits Your Business?

Back

BMC Helix ITSM

Halo Service Desk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Software Demo

Demo

What Do Back, BMC Helix ITSM and Halo Service Desk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Back vs BMC Helix ITSM User Reviews & Rating Comparison

User Ratings

Rating Distribution

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure