Avaya Aura vs ice Contact Center Comparison
Avaya Aura
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…
ice Contact Center
Starting at Contact for pricing
- Large Enterprises
- Medium Business
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time na…
Avaya Aura leads on user satisfaction with a 4.1-star rating across 162 reviews.
Avaya Aura vs ice Contact Center — at a glance
| Feature | Avaya Aura | ice Contact Center |
|---|---|---|
| Rating | 4.1 / 5 | 4.0 / 5 |
| Reviews | 162 | 6 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Online | Online |
| Data residency | — | US |
Key differences between Avaya Aura and ice Contact Center
- User satisfaction: Avaya Aura scores higher with a 4.1-star average.
- Deployment: Avaya Aura supports SaaS/Web/Cloud; ice Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Avaya Aura vs ice Contact Center — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Avaya Aura typically suits Large Enterprises and Medium Business. ice Contact Center tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura | The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More about ice Contact Center |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Avaya Aura and ice Contact Center on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Plans |
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | — | 🇺🇸 US |
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Avaya Aura User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. | Buyer sentiment Buyer sentiment is positive across 10 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  BobBarker  Magnatek  Elections Ontario |
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Media and Screenshots
Videos |  2 Videos |  1 Videos |
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Top Alternatives to Avaya Aura and ice Contact Center in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Avaya Aura or ice Contact Center?
- Avaya Aura edges out the other on user ratings (4.1 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Avaya Aura and ice Contact Center offer a free trial?
- Neither Avaya Aura nor ice Contact Center currently lists a free trial.
- What is the starting price of Avaya Aura vs ice Contact Center?
- Avaya Aura starts at Contact for pricing. ice Contact Center starts at Contact for pricing.
- What are the top alternatives to Avaya Aura?
- Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.
- What are the top alternatives to ice Contact Center?
- Top alternatives to ice Contact Center include FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center.