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Compare Atera vs SuperOps RMM vs ManageEngine vs NinjaOne (NinjaRMM)

Overview

Description

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

SuperOps RMM is the perfect monitoring solution for Managed IT Service Providers. It's efficient scanning feature enables professionals to stay updated on their client's inventory, tracking ... Read More

Entry Level Pricing
  • Starts from $129 , monthly
  • Starts from $79 , yearly
Free Trial Availability
User Ratings
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Software Demo

Demo

Features

Total Features

48 Features

20 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $129 , monthly
          • $79 , yearly
          Pricing Plans
          • Pro

            $159

            /user/month

            • Remote management automations & scripting

            • Windows support

            • Remote monitoring and alerts

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          • Growth

            $209

            /user/month

            • All the magnitude of Pro

            • Mac and Linux support

            • Remote access using AnyDesk

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          • Power

            $249

            /user/month

            • All the power of Growth

            • Custom analytics

            • Custom support addresses (unlimited)

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          • Browse all pricing plans
          • Standard PSA

            $79

            /user/month

            • Ticketing

            • Projects

            • Automated billing and invoicing

            Show more +

          • Standard RMM

            $99

            /user/month

            • Windows, Mac and Linux OS asset management

            • Remote troubleshooting

            • Proactive monitoring

            Show more +

          • Pro UNIFIED BASIC

            $129

            /user/month

            • Ticketing

            • Projects

            • Automated billing and invoicing

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Small Business
          • Medium Business
          • Large Enterprises
          • Individuals
          • Small Business
          • Medium Business
          • Large Enterprises
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Installed - Windows
          • Installed - Mac
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
          Get Quote

          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          246

          Very Good

          27

          Good

          2

          Poor

          1

          Terible

          1

          No reviews available for the product

          Expert's Review generated by AI

          Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

          SuperOps RMM delivers a robust and flexible monitoring solution tailored for Managed Service Providers, blending efficient asset tracking with intelligent automation. I appreciate how its custom ...Read more

          Pros and Cons
          • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

          • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

          • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

          • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

          • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

          • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

          • SuperOps RMM is designed specifically with Managed IT Service Providers in mind, offering tools that align with their workflows and client demands.

          • The platform excels at tracking client inventory with efficient scanning features and support for custom fields, providing enhanced visibility and data security.

          • Users can create customized tasks, automate workflows, and set real-time alerts and notifications, significantly reducing manual intervention and boosting productivity.

          • Whether servicing a small startup or a large corporation, SuperOps RMM adapts well to various IT environments, offering scalability and flexibility.

          • The description lacks details on third-party tool integrations, which are often critical for MSPs managing diverse client infrastructures.

          • The absence of information on mobile support limits insight into how accessible the platform is for technicians on the go.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Sodexo

          Sodexo

          Domino's

          Domino's

          TGI Fridays

          TGI Fridays

          SelectGroup

          SelectGroup

          VegaNext

          VegaNext

          Data Network Solutions

          Data Network Solutions

          Media and Screenshots

          Screenshots
          Dashboard

          7 Screenshots

          superops

          2 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Atera and SuperOps RMM offer a Free Trial.

          Atera is designed for Large Enterprises, Medium Business and Small Business.

          SuperOps RMM is designed for Freelancers, Medium Business and Small Business.

          Pricing for Atera Starts at $129/user/month when monthly whereas for SuperOps RMM Starts at $79/user/month when yearly.

          Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

          Some top alternatives to SuperOps RMM includes Atera, ManageEngine, NinjaOne (NinjaRMM), RemoteToPC, SolarWinds RMM, Naverisk RMM & PSA, Syncro, Panorama9, Pulseway, Datto RMM and ITarian RMM.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].