Agiloft vs ManageEngine ServiceDesk Plus Comparison
Agiloft
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Agiloft is the lightweight, secure, and affordable help desk software solution designed specifically to meet the needs of IT departments of small-to-midsize companies. With functionality that includes knowledge managemen…
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
Agiloft leads on user satisfaction with a 4.6-star rating across 55 reviews.
Agiloft vs ManageEngine ServiceDesk Plus — at a glance
| Feature | Agiloft | ManageEngine ServiceDesk Plus |
|---|---|---|
| Rating | 4.6 / 5 | 4.2 / 5 |
| Reviews | 55 | 351 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Installed - Windows |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | HIPAA, GDPR |
| Data residency | US | US |
Key differences between Agiloft and ManageEngine ServiceDesk Plus
- User satisfaction: Agiloft scores higher with a 4.6-star average.
- Deployment: Agiloft supports SaaS/Web/Cloud, Installed - Windows; ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows.
Agiloft vs ManageEngine ServiceDesk Plus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Agiloft typically suits Large Enterprises and Medium Business. ManageEngine ServiceDesk Plus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Agiloft is the lightweight, secure, and affordable help desk software solution designed specifically to meet the needs of IT departments of small-to-midsize companies. With functionality ... Read More about Agiloft | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus |
|---|---|---|
Free Trial Availability |
|
|
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do Agiloft and ManageEngine ServiceDesk Plus Compare on Features?
Total Features | 16 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Agiloft and ManageEngine ServiceDesk Plus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✓ Yes |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Agiloft User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 74 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 |
|---|
Media and Screenshots
Screenshots | No screenshots available. |  16 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
Top Alternatives to Agiloft and ManageEngine ServiceDesk Plus in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Agiloft or ManageEngine ServiceDesk Plus?
- Agiloft edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Agiloft and ManageEngine ServiceDesk Plus offer a free trial?
- Yes, both Agiloft and ManageEngine ServiceDesk Plus offer a free trial.
- What is the starting price of Agiloft vs ManageEngine ServiceDesk Plus?
- Agiloft starts at Contact for pricing. ManageEngine ServiceDesk Plus starts at Contact for pricing.
- What are the top alternatives to Agiloft?
- Top alternatives to Agiloft include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Support.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.