Which is better, 3CX or VICIdial?

3CX edges out VICIdial based on user ratings across 626 reviews. That said, the best pick depends on your workflow — VICIdial may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between 3CX and VICIdial?

Key differences between 3CX and VICIdial include pricing (3CX starts at $175 vs VICIdial at undisclosed). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both 3CX and VICIdial offer a Free trial?

Neither 3CX nor VICIdial offers a free trial.

Who are the typical users of 3CX?

3CX is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of VICIdial?

VICIdial is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of 3CX and VICIdial?

The starting price of 3CX is $175/Year. Pricing for VICIdial is unavailable.

What are the best alternatives to 3CX?

Some top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.

What are the best alternatives to VICIdial?

Some top alternatives to VICIdial include Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC, ChaseData.

3CX vs VICIdial vs Avaya Aura Comparison

Last updated: May 18, 2026

3CX

4.5(626 reviews)

Starting at $175 /Year

Large Enterprises
Medium Business

3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in th…

View Pricing Read Reviews

VICIdial

4.4(44 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need t…

View Pricing Read Reviews

Avaya Aura

4.1(162 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…

View Pricing Read Reviews

3CX leads on user satisfaction with a 4.5-star rating across 626 reviews.

3CX vs VICIdial vs Avaya Aura — at a glance

Feature	3CX	VICIdial	Avaya Aura
Rating	4.5 / 5	4.4 / 5	4.1 / 5
Reviews	626	44	162
Starting price	$175 /Year	Contact for pricing	Contact for pricing
Free trial	No	No	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud
API	—	—	—
Support modes	—	24/7 (Live rep), Business Hours, Online	Online
Certifications	GDPR	—	—
Data residency	Global	US	—

Key differences between 3CX and VICIdial

Pricing: 3CX starts at $175 /Year. VICIdial pricing is not publicly listed.
User satisfaction: 3CX scores higher with a 4.5-star average.
Deployment: 3CX supports SaaS/Web/Cloud; VICIdial supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare 3CX vs VICIdial vs Avaya Aura — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	3CX (350) Talk to an expert Talk to an expert	VICIdial (40) Talk to an expert Talk to an expert	Avaya Aura (79) Talk to an expert Talk to an expert

Free PDF comparison

Download this 3CX vs VICIdial vs Avaya Aura comparison

Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

3CX

Best for flexible, cloud or on-premise contact center solutions for SMBs.

Choose if

You need a hybrid deployment option combining cloud and on-premise setups.
Your team values an intuitive interface with advanced softphone capabilities.
You operate a small to medium-sized customer support, sales, or IT helpdesk center.

Consider alternatives if

Your organization requires highly customized, enterprise-level telephony integrations.
You lack readiness for cloud or on-premise infrastructure deployment.

VICIdial

Best for enterprise contact centers needing customizable, blended telephony solutions.

Choose if

You require a highly customizable, open-source contact center platform.
Your operations involve both inbound and outbound blended call handling.
You need advanced IVR configuration and detailed call center performance monitoring.

Consider alternatives if

Your team lacks technical expertise to manage complex self-hosted software.
You prefer a simple, out-of-the-box cloud SaaS solution with transparent pricing.

Avaya Aura

Best for

Large Enterprises, Medium Business, Small Business

3CX: Best for flexible, cloud or on-premise contact center solutions for SMBs. VICIdial: Best for enterprise contact centers needing customizable, blended telephony solutions.

Description	3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More about 3CX	VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations ... Read More about VICIdial	Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura
Entry Level Pricing	Starts from $175	Not Available	Not Available
Free Trial Availability	No free trial	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.5 (626)	4.4 (44)	4.1 (162)
Best Company Size	Small BusinessMedium Business	51-500 employees500+ employees	—
	Get pricing help	Get pricing help	Get pricing help

Software Demo

Demo	3CX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

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Compare 3CX, VICIdial and Avaya Aura on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$175	Not Available	Not Available
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page		Pricing information not available	Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available	Not Available
	Get help choosing	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

GDPR	✓ Yes	—	—
Single Sign-On (SSO)	✓ Yes	—	—
Multi-Factor Auth (MFA)	✓ Yes	—	—
Data Encryption	✓ Yes	—	—
Audit Logs	✓ Yes	—	—
Data Residency	🌐 Global	🇺🇸 US	—

3CX vs VICIdial User Reviews & Rating Comparison

User Ratings	4.5 (based on 626 reviews)	4.4 (based on 44 reviews)	4.1 (based on 162 reviews)
Rating Distribution	277 59 10 2 2	28 6 3 3 0	37 31 8 1 2
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features. What buyers like Ease of use Deployment flexibility Multi-platform support Common complaints Pricing transparency Feature depth	Buyer sentiment Users appreciate VICIdial's robust feature set and customization but note the complexity and technical demands of deployment. What buyers like Feature richness Customizability Integration capabilities Common complaints Complex setup Technical support challenges	Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction.
Pros and Cons	Cloud-based deployment with on-premise option Intuitive user interface with cutting edge softphones Strong multi-platform user experience Lack of publicly available pricing details Potential complexity in setup for non-technical users	Supports blended inbound and outbound contact center operations Includes tools for IVR configuration and call center performance monitoring Open-source nature allows extensive customization and integration Requires technical expertise to deploy and maintain Lacks transparent pricing due to open-source model	No pros or cons available for this product
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Media and Screenshots

Screenshots	7 Screenshots	10 Screenshots	No screenshots available.
Videos	No videos available.	2 Videos	2 Videos

Alternatives

Alternatives	uContact 4.9 Call Center Studio 4.7 RingCentral Office 3.2	Dialer360 3.8 PrimoDialler Novanet Cloud Contact Center	contactSPACE 4.5 uContact 4.9 Call Center Studio 4.7

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, 3CX or VICIdial?: 3CX edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do 3CX and VICIdial offer a free trial?: Neither 3CX nor VICIdial currently lists a free trial.
What is the starting price of 3CX vs VICIdial?: 3CX starts at $175 /Year. VICIdial starts at Contact for pricing.
What are the top alternatives to 3CX?: Top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.
What are the top alternatives to VICIdial?: Top alternatives to VICIdial include Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC, ChaseData.

3CX vs VICIdial vs Avaya Aura Comparison

3CX

VICIdial

Avaya Aura

3CX vs VICIdial vs Avaya Aura — at a glance

Key differences between 3CX and VICIdial

Compare 3CX vs VICIdial vs Avaya Aura — and walk away knowing which one fits.

3CX

VICIdial

Avaya Aura

Download this 3CX vs VICIdial vs Avaya Aura comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

Compare 3CX, VICIdial and Avaya Aura on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

3CX vs VICIdial User Reviews & Rating Comparison

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions