Researched and Edited by Rajat Gupta
Last updated: May 18, 2026 · How we review
Speech Analytics Software overview
Spotsaas tracks 29 products in Speech Analytics Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 10 let you start on a free trial, and 7 keep a free plan you can stay on. Most buyers here are Customer experience managers optimizing call center performance.
- 29
- products listed
- 10
- offer a free trial
- 7
- have a free plan
- 12
- priced per subscription
- 33
- quote on request
Editor's Summary · Speech Analytics Software
Enthu.ai earns the highest rating in this category at 4.92/5 from 37 reviews, recognized for its AI-powered call scoring, automated QA evaluation, and supervisor workflow tools built specifically for customer support and inside sales contact centers. Observe.AI follows at 4.66/5 from 204 reviews, offering a broader platform that covers agent coaching, compliance monitoring, real-time assist during live calls, and post-call analytics across large enterprise deployments. CallMiner Eureka rounds out the top three with a 4.4/5 from 93 reviews, a mature and configurable platform favored by large enterprises running multi-channel contact centers that need deep customization in scoring categories and taxonomy design. Speech analytics software transcribes and analyzes recorded or live customer conversations to surface quality issues, compliance risks, coaching moments, and customer sentiment patterns at scale. Contact center quality managers and customer experience directors are the primary buyers, using these tools to move from manual sampling of a small call percentage to automated evaluation across a significantly larger share of total interactions.
- Best overall — Enthu.ai
- Best for large contact center coaching at scale — Observe.AI
- Best for highly customized enterprise compliance monitoring — CallMiner Eureka
Who gets the most from Speech Analytics Software
- 1Customer experience managers optimizing call center performance
- 2Compliance officers maintaining regulatory adherence in banking and healthcare
- 3Sales managers analyzing conversation insights to improve team effectiveness
How to choose Speech Analytics Software
If you need compliance-focused analytics, filter by vendors supporting regulations like GDPR and NIST RMF. For sales or customer service insights, sort by user rating and filter for platforms offering advanced sentiment detection or real-time call monitoring. Consider pricing transparency by filtering for vendors with publicly available pricing or free trials.
Showing 1-20 out of 29

VoiceType
Effortless writing, with the power of your voice.
Best for: SMB teams · Mid-market · Enterprise
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What is VoiceType?
Experience the magic of VoiceType, your ultimate writing companion that revolutionizes the way you craft emails. Say goodbye to the days of struggling to find the right words while typing, as VoiceType empowers you with a powerful AI directly in your browser. This innovative tool is like having ...
Read more about VoiceTypeVoiceType offers custom pricing plan

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What is Overdub?
Looking to transform your audio recordings without the hassle of re-recording? Meet Overdub - the ultimate solution for anyone aiming to enhance the quality of their audio content effortlessly. Overdub leverages cutting-edge AI voice cloning technology, allowing users to swiftly rectify errors ...
Read more about OverdubStarts from $12.00/user / month when Billed Yearly, also offers free forever plan
Spotsaas Buyer Intelligence
See the companies researching Speech Analytics software right now — while they're still comparing options.

CallZen
Transforming customer service with AI-driven insights.
Best for: SMB teams · Mid-market · Enterprise
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What is CallZen?
CallZen is an AI contact center platform that transcribes and analyzes agent-customer interactions across calls, chats, and emails. Its ML engine handles multilingual conversations, identifies speakers, captures sentiment, and flags key entities, then integrates with CRM systems, auto dialers, ...
Read more about CallZenCallZen offers custom pricing plan

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Inteliconvo
Uncover hidden insights and drive business growth.
Best for: SMB teams · Mid-market · Enterprise
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What is Inteliconvo?
Inteliconvo is an AI speech analytics platform that transcribes and analyzes 100% of customer calls to surface purchasing trends, customer sentiment, pricing preferences, and product feedback. Businesses use it to coach sales teams, optimize debt collection workflows, improve customer ...
Read more about InteliconvoInteliconvo offers custom pricing plan

Cogito Dialog
Empowering customer-focused conversations with emotional intelligence.
Best for: SMB teams · Mid-market · Enterprise
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What is Cogito Dialog?
Introducing Cogito Dialog, where Emotional Intelligence Software meets cutting-edge technology. Cogito Dialog is a revolutionary contact center AI solution that leverages advanced algorithms to analyze an extensive range of conversational cues and behaviors in real-time. By offering live ...
Read more about Cogito DialogCogito Dialog offers custom pricing plan

Voicea
Effortless note-taking, powered by intelligent voice technology.
Best for: SMB teams · Mid-market · Enterprise
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What is Voicea?
Voicea is a meeting transcription tool powered by EVA, an AI language assistant that automatically records and transcribes meetings, identifies key moments, and integrates with collaboration systems. Voice commands let users control EVA during teleconferences, calls, or in-person meetings, and ...
Read more about VoiceaStarts from $7.99/User/Month, also offers free forever plan

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What is SpeechLab?
SpeechLab is a revolutionary AI-powered solution to speech-to-speech translation. Developed by renowned AI expert Andrew Ng's AI Fund, this groundbreaking platform has experts in speech technology at the helm. SpeechLab can greatly simplify the process of delivering speech content in various ...
Read more about SpeechLab
Insight7
Unlock the power of precision data for product success.
Best for: SMB teams · Mid-market · Enterprise
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What is Insight7?
Insight7 is an AI-powered customer insights platform that analyzes interviews, calls, and feedback to surface patterns in customer behavior, preferences, and needs. Product teams use it to identify development priorities, reduce costly revisions, and track customer and market intelligence ...
Read more about Insight7Starts from $19.00/month when Billed Yearly

Poised
Master interviews with intelligent communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Poised?
Poised is an AI-powered communication coach designed to help professionals improve their speaking skills during virtual meetings. Built for product managers, executives, consultants, sales professionals, and interviewees, Poised offers real-time, private feedback to enhance clarity, confidence, ...
Read more about PoisedStarts from $13/Month when yearly, also offers free forever plan

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What is Picovoice?
Picovoice is the efficient and cost-effective solution for transforming your audio into transcription and other useful insights. It merges cloud-based speech recognition and on-device ASR to deliver top-level performance while reducing costs. Leverage domain-specific models to optimize ...
Read more about Picovoice
What is Floatbot?
Floatbot is an innovative conversational AI suite designed specifically for insurance carriers, agencies, and brokers. It offers AI-powered Chatbot and Voicebot solutions to drive digital sales of insurance by 150% and reduce customer support costs by 40%. This omni-channel and multilingual ...
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Allo-Media
Transforming customer calls into game-changing insights.
Best for: SMB teams · Mid-market · Enterprise
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What is Allo-Media?
Allo-Media is revolutionizing the way businesses handle customer calls with its advanced AI platform. With features like Call Tracking, Automatic Natural Language Recognition, and Speech Analytics, Allo-Media makes it easy for you to turn customer calls into actionable insights. This powerful ...
Read more about Allo-MediaAllo-Media offers custom pricing plan

Voyc
Advanced AI-driven speech analytics for ultimate efficiency.
Best for: SMB teams · Mid-market · Enterprise
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What is Voyc?
Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of ...
Read more about VoycVoyc offers custom pricing plan

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What is Oxus.AI?
Introducing Oxus.AI, the ultimate speech analytics software designed to elevate your sales team's performance. With a deep learning AI that supports over 7000 languages, Oxus.AI allows you to monitor and analyze 100% of your calls, providing instant feedback to enhance your team's phone skills. ...
Read more about Oxus.AIOxus.AI offers custom pricing plan

Xdroid Voice Analytics
Unlock the Power of Customer Voice Analysis
Best for: SMB teams · Mid-market · Enterprise
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What is Xdroid Voice Analytics?
Xdroid Voice Analytics is an exceptional voice analytics platform powered by artificial intelligence that provides actionable results for clients. It revolutionizes emotion analytics, helping clients gain a deep understanding of their customers and offer targeted solutions. Through the use of ...
Read more about Xdroid Voice AnalyticsXdroid Voice Analytics offers custom pricing plan

SmartSpeech
Empowering contact centers with insightful analytics.
Best for: SMB teams · Mid-market · Enterprise
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What is SmartSpeech?
SmartSpeech is a cutting-edge speech analytics software designed for contact centers. With top-notch analytics capabilities, it organizes data into various dimensions and measurements, revealing intricate connections between business variables. SmartSpeech is the ideal solution for monitoring ...
Read more about SmartSpeechSmartSpeech offers custom pricing plan

Skit
Revolutionize customer service with advanced Conversational AI.
Best for: Mid-market · Enterprise
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What is Skit?
Skit is a robust Conversational AI platform that caters to businesses of all sizes, such as enterprises, small and medium businesses, and startups. It offers comprehensive solutions for web and Android development with advanced features like chatbots, contextual guidance, multi-language ...
Read more about SkitSkit offers custom pricing plan

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What is Daisee?
Daisee is an innovative AI-based voice analytics and call centre quality assurance platform that helps businesses understand their customers on a deeper level. With a multitude of analytic mechanisms and a user-friendly single-window interface, Daisee enables quick call transcription, ...
Read more about DaiseeDaisee offers custom pricing plan

Contexta360
Unleashing the power of AI for your business.
Best for: SMB teams · Mid-market · Enterprise
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What is Contexta360?
Contexta360 is an AI-powered speech analytics and call quality management platform for contact centers and customer service operations that need to audit and improve agent performance at scale. It transcribes and analyzes call recordings to surface compliance gaps, coaching opportunities, and ...
Read more about Contexta360Contexta360 offers custom pricing plan

Cognitive View
Transforming compliance and customer experiences.
Best for: SMB teams · Mid-market · Enterprise
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What is Cognitive View?
CognitiveView is an AI governance platform designed to simplify and automate compliance workflows for organizations leveraging artificial intelligence. Built for compliance teams, risk managers, data officers, and enterprise leaders, CognitiveView offers centralized tools to manage AI models, ...
Read more about Cognitive ViewRelated to Speech Analytics Software
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Frequently Asked Questions About Speech Analytics Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Speech Analytics Software features to evaluate are Customer Support, Appointment Scheduling, CRM, Marketing Management, Progress Tracking, Ticket Management. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Speech Analytics Software pricing varies widely — from free plans to enterprise contracts. 6 products on Spotsaas offer a free plan or trial, including VoiceType, Picovoice, Floatbot. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Speech Analytics Software based on verified user reviews and SpotScore are VoiceBase, Enthu.ai, Cognitive View. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Speech Analytics Software, start by listing your must-have features — commonly Customer Support, Appointment Scheduling, CRM, Marketing Management, Progress Tracking, Ticket Management. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 6 Speech Analytics Software on Spotsaas offer a free plan or free trial. Popular free options include VoiceType, Picovoice, Floatbot. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Speech Analytics Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are VoiceType, Overdub, CallZen. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].





