Updox Review: Is It The Right Patient Engagement Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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SOC 2
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Updox offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Updox?
Updox is a HIPAA-compliant unified communications platform designed for medical practices, clinics, and healthcare providers seeking to streamline patient engagement and administrative workflows. Built for office managers, physicians, and care coordinators, Updox centralizes essential tools like secure eFax, direct messaging, telehealth, appointment reminders, digital forms, and a patient portal—all in one platform. Its universal inbox simplifies communication by consolidating all messages, documents, and patient interactions in a single view. Providers can also manage billing through integrated payments and reduce revenue leakage with charge capture. Updox integrates with most Electronic Medical Record (EMR) systems, supporting a smoother patient experience and better operational efficiency across both virtual and in-person care settings.
Pricing
Updox offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Updox Software Demo
Updox was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Updox
- Use cases
- Healthcare, Telemedicine, Ambulatory Care
- Team types
- Practice Managers, Office Administrators
- Company size
- 5–250 Employees
Why teams choose Updox
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Is Updox right for you?
What buyers should know before shortlisting Updox
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows.
I especially appreciate how easy it is to integrate with our existing EMR and the HIPAA-compliant inbox that keeps all interactions in one place. The broadcast messaging and payments tools have saved us time and improved collections.
While it took a little effort to get comfortable with the interface, once set up, it's been a huge productivity booster for our team.
Updox pros and cons
- Updox pros
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
- Updox cons
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
Ready to try it?
Get started with Updox
Connect with the team for a personalised demo.
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See how it stacks up
Compare Updox side-by-side with top Patient Engagement Software alternatives.
What is the pricing of Updox?
Updox uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Updox Pricing Plans
Standard
Custom
Up to 1000 fax pages
Up to 75 telehealth sessions
Patient reminders for up to 500 appointments
Up to 500 text messages
Up to 500 broadcast messages
Enterprise
Custom
Up to 10000 fax pages
Up to 500 telehealth sessions
Patient reminders for up to 2500 appointments
Up to 5000 text messages
Up to 5000 broadcast messages
Additional Standard Bundles
Custom
Up to 500 fax pages
Up to 50 telehealth sessions
Patient reminders for up to 250 appointments
Up to 500 text messages
Up to 500 broadcast messages
Additional Enterprise Bundles
Custom
Up to 5000 fax pages
Up to 250 telehealth sessions
Patient reminders for up to 500 appointments
Up to 1000 text messages
Up to 1000 broadcast messages
Updox reviews and ratings
What buyers like
- Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking easier for clinical and administrative teams.
- Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
- Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Common complaints
- Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
- While user-friendly overall, teams unfamiliar with integrated platforms may require training to use all features efficiently, especially in smaller practices with fewer resources.
- Although compatible with many EMRs, users occasionally report sync or data mapping issues, particularly during the initial setup or with less common EMR platforms.
What users are saying
PS
Pragya S
12/05/23
"Great Experience with Updox"
What do you like best about Updox? Updox is best for giving unlimited cloud storage and fllexible functionality. We can easily send faxes and can be ...
Read more
AA
Avinash A
12/05/23
"Great Software!!"
What do you like best about Updox? Updox has great features like online consultation. Reminders, scale operation and many other features. What do you ...
Read more
MT
muskan t
12/01/23
"Great Experience with Updox Software"
What do you like best about Updox? Updox is best for directly tranfer reports to patient charts, send faxes to specialists and it also secure the ...
Read more
KP
Khushi P
11/29/23
"Excellent software for online consultation"
What do you like best about Updox? Updox is helping me expand my business online without any problem. It has great features and is easy to integrate. ...
Read more
BH
Brian H
08/28/23
"Meets our small business needs for HIPPA compliant scheduling and sharing of info with patients"
What do you like best about Updox? Fax module allows our providers to securely send patient info to our schedulers who can then use UPDOX to organize ...
Read more
AU
Anonymous User
08/24/23
"Love Updox"
What do you like best about Updox? I love the user friendly feel, the ability to tag incoming faxes for easy organization, and the ability to print to ...
Read more
- See if Updox fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Updox?
Appointment Management refers to the software's ability to organize and monitor patient appointments throughout the care process. With Updox…
Appointment Scheduling lets both staff and patients set up appointments through a digital interface, with features like real-time availabili…
Updox offers secure, HIPAA-compliant video visits that let healthcare professionals connect with patients remotely. Patients can join sessio…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Document Management in Updox speeds up storing, organizing, and accessing patient-related documents in a digital environment. Users can secu…
Electronic Payments functionality in Updox allows healthcare practices to collect payments from patients quickly and securely using online a…
Electronic Signature capability within Updox allows healthcare providers to obtain legally binding digital consent from patients, staff, or…
HIPAA Compliant refers to Updox's adherence to the Health Insurance Portability and Accountability Act, maintaining the privacy, security, a…
Mobile Access allows users—both patients and staff—to interact with Updox through smartphones or tablets, supporting remote access to key fe…
The Patient Portal in Updox gives patients secure access to their healthcare information and communication tools in one place. Through the p…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
Scalability refers to Updox's ability to adapt and expand in response to the changing needs of healthcare practices, whether small clinics o…
Scheduling in Updox refers to the ability to manage provider availability, patient appointments, and staff workflows from a centralized digi…
Third-Party Integration in Updox allows smooth data exchange and interoperability with external systems such as Electronic Medical Records (…
Treatment planning in Updox involves documenting, tracking, and sharing care plans between providers and patients to confirm alignment on ca…
Updox offers secure video conferencing for healthcare providers and patients. Built with HIPAA-compliant infrastructure, it lets high-qualit…
Updox security and data handling
Key compliance certifications and security features for IT and security teams evaluating Updox.
Certifications
Security features
Developer & data
Alternatives to Updox
Why buyers keep looking beyond Updox
Users seeking robust data reporting, predictive insights, or custom dashboards may find Updox's analytics capabilities limited compared to specialized healthcare BI tools.
Practices with niche documentation processes or custom intake procedures may prefer platforms offering deeper workflow automation and personalization options.
Some competitors offer more polished or feature-rich mobile applications, particularly for providers who rely heavily on mobile devices in the field.
Large healthcare organizations may opt for enterprise-level platforms with broader population health, compliance, or operational tools than those found in Updox.
Some clinics prefer comprehensive EMR systems with built-in communication tools, reducing the need for third-party platforms like Updox.
For very small practices with tight budgets, the platform’s cost (especially when adding multiple modules) may push them toward more basic or free alternatives.
Updox Support Options
Frequently Asked Questions About Updox
Common questions buyers ask before choosing Updox.
Updox is a Patient Engagement Software. Updox offers Video Conferencing, Reminders, Appointment Scheduling, Chat (Messaging), Treatment Planning and many more functionalities.
Buyers commonly note the following limitations of Updox: Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.; While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.; Although compatible with many EMRs, users occasionally report sync or data mapping issues, particularly during the initial setup or with less common EMR platforms..
Some top alternatives to Updox includes Doxy.me, Medici, Qualified, Workvivo and DearDoc.
Updox offers Quotation Based pricing model
The starting price is not disclosed by Updox. You can visit Updox pricing page to get the latest pricing.
Ready to try it?
Get started with Updox
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
