7.5
Spot Score
Streamline customer support and enhance brand reputation.
Main Features
Pricing
Starts from $8.33/Month when Billed Yearly
Free Trial available
Showing 1-7 out of 7
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.2
Spot Score
RECOMMENDED
Add to compare
Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 21 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
9.7
Spot Score
RECOMMENDED
Add to compare
Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 19 more
Pricing
Free Trial available, Try Now
Starts from $7/user/month when yearly
RECOMMENDED
Add to compare
Product Description
Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...
Read moreCommon Features
Ticket Management
Unique Features
Ticketing
Ticketing System
Routing
+ 9 more
Pricing
Free Trial available, Try Now
Starts from $24/month when yearly
7.4
Spot Score
Add to compare
Product Description
Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...
Read moreCommon Features
Ticket Management
Knowledge Base
Unique Features
Live Chat
Pricing
Free Trial available
Starts from $19/Month, also offers free forever plan
Add to compare
Product Description
Desky - a smart phone based help desk software. It is a software that runs on a Smart phone via a browser and provides a unified help desk interface for multiple locations, with a single point of management. On-demand Dialer enables users to interact with system from anywhere in the world at ...
Read moreCommon Features
No common features
Unique Features
Organizational Charting
Meeting Room Booking
Mobile Booking
+ 2 more
Pricing
Desky offers custom pricing plan
7.3
Spot Score
Add to compare
Product Description
Max HelpDesk is a full featured service desk software with a faster self-service ticketing system, innovative web queues, smarter auto-response rules, integrated knowledge base and much more. A complete, web-based IT Help Desk software package designed to support the unique ways in which ...
Read moreCommon Features
Ticket Management
Self Service Portal
Unique Features
Multi-Channel Communication
Known Issue Management
Live Chat
Pricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
8.7
Spot Score
Add to compare
Product Description
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 7 more
Pricing
Free Trial available
Starts from $8/User/Month when Billed Yearly
Stuck on something? We're here to help with all the questions and answers in one place.
Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Support Hub and BoldDesk.
Key factors include Customizable Branding, Ticket Management, Knowledge Base, Alerts (Escalation) and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
