8.1
SpotScore
Request Tracker Review: Is It The Right Bug Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Request Tracker offers custom pricing plan
Overview
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Features
Buyer feedback
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Spotsaas Analysis for Request Tracker
Request Tracker is a bug tracking software primarily used by IT teams in large enterprises. With a rating of 2.8/5 from 10 reviews, it indicates mixed feedback, suggesting that while some users appreciate its features, others may find it lacking in certain areas.
The software's open-source flexibility allows for extensive customization, making it a widely adopted choice for organizations looking to tailor their bug tracking processes. However, it requires technical expertise to set up and maintain, which could be a barrier for teams without dedicated IT support.
Quick facts about Request Tracker
What is Request Tracker?
Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large global enterprises, resulting in thousands of downloads every month. But open source projects, especially large ones, require funding for ongoing development which comes from the funding of other sources.
Pricing
Request Tracker offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Request Tracker Software Demo
Request Tracker was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Request Tracker
- Team types
- Large Enterprises, Medium Business
Why teams choose Request Tracker
Highly customizable to fit specific organizational needs.
Scalable for both small and large enterprises.
Strong community support enhances development and troubleshooting.
Is Request Tracker right for you?
What buyers should know before shortlisting Request Tracker
Request Tracker is a powerful open-source bug tracking solution that offers flexibility and scalability for various organizations. However, it may require technical expertise to set up and maintain effectively.
Request Tracker pros and cons
- Request Tracker pros
Highly customizable to fit specific organizational needs.
Scalable for both small and large enterprises.
Strong community support enhances development and troubleshooting.
- Request Tracker cons
Technical expertise is necessary for setup and maintenance.
Funding for ongoing development may be required.
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Compare Request Tracker side-by-side with top Bug Tracking Software alternatives.
What is the pricing of Request Tracker?
Request Tracker uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Weighing your options?
Not sure if Request Tracker fits your budget?
Request Tracker reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts.
What buyers like
- Open source flexibility
- Widely adopted
- Customizable
Common complaints
- Requires technical expertise
- Ongoing funding needed
- May lack user-friendly features
Are you using Request Tracker?
- See if Request Tracker fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Request Tracker?
The bug-assignment problem is commonly stated as a method of evaluating developers according to their ability to fix a specific bug. Previou…
During software testing, bug tracking is the process of logging and monitoring defects or errors. It's also known as issue tracking or defec…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Alternatives to Request Tracker
Request Tracker Support Options
Frequently Asked Questions About Request Tracker
Common questions buyers ask before choosing Request Tracker.
Request Tracker is a Bug Tracking Software. Request Tracker offers Task Management, Ticket Management, Reports, Bug Assignment and many more functionalities.
Buyers commonly note the following limitations of Request Tracker: Technical expertise is necessary for setup and maintenance.; Funding for ongoing development may be required.; User-friendliness may not meet all users' expectations..
Some top alternatives to Request Tracker includes Jira, SupportBee, HelpDesk, osTicket and Crash Catch.
Request Tracker offers Quotation Based pricing model
The starting price is not disclosed by Request Tracker. You can visit Request Tracker pricing page to get the latest pricing.
Ready to try it?
Get started with Request Tracker
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].