Request Tracker Review: Is It The Right Bug Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Request Tracker offers custom pricing plan
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Spotsaas Analysis for Request Tracker
Request Tracker is a bug tracking software primarily used by IT teams in large enterprises. With a rating of 2.8/5 from 10 reviews, it indicates mixed feedback, suggesting that while some users appreciate its features, others may find it lacking in certain areas.
The software's open-source flexibility allows for extensive customization, making it a widely adopted choice for organizations looking to tailor their bug tracking processes. However, it requires technical expertise to set up and maintain, which could be a barrier for teams without dedicated IT support.
Quick facts about Request Tracker
What is Request Tracker?
Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large global enterprises, resulting in thousands of downloads every month. But open source projects, especially large ones, require funding for ongoing development which comes from the funding of other sources.
Pricing
Request Tracker offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Request Tracker Software Demo
Request Tracker was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Request Tracker
- Team types
- Large Enterprises, Medium Business
Why teams choose Request Tracker
Highly customizable to fit specific organizational needs.
Scalable for both small and large enterprises.
Strong community support enhances development and troubleshooting.
Is Request Tracker right for you?
What buyers should know before shortlisting Request Tracker
Request Tracker is a powerful open-source bug tracking solution that offers flexibility and scalability for various organizations. However, it may require technical expertise to set up and maintain effectively.
Request Tracker pros and cons
- Request Tracker pros
Highly customizable to fit specific organizational needs.
Scalable for both small and large enterprises.
Strong community support enhances development and troubleshooting.
- Request Tracker cons
Technical expertise is necessary for setup and maintenance.
Funding for ongoing development may be required.
Ready to try it?
Get started with Request Tracker
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Request Tracker side-by-side with top Bug Tracking Software alternatives.
What is the pricing of Request Tracker?
Request Tracker uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Request Tracker reviews and ratings
Buyer sentiment
Buyer sentiment is cautious across 10 reviews, with several recurring concerns in feedback.
What buyers like
- Open source flexibility
- Widely adopted
- Customizable
Common complaints
- Requires technical expertise
- Ongoing funding needed
- May lack user-friendly features
Are you using Request Tracker?
What users are saying
AU
Anonymous User
12/19/23
"Easy to use"
What do you like best about Request Tracker? Request trackers can provide valuable data and insights that can help organizations make better decisions ...
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PC
Paramesh C
09/11/23
"Best Request Tracker app for enterprises!"
What do you like best about Request Tracker? Automating the request is one the best feature for tracking defects, enhancement and other things in ...
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JU
Jak U
09/01/23
"Smooth Tracking & Issue Resolution"
What do you like best about Request Tracker? The authorization system that enables me to toggle RT features, on or off. It might not be the simplest ...
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AU
Anonymous User
09/12/22
"Request Tracker"
What do you like best about Request Tracker? Automation via Scrips and Actions and Critical information is always available and all in one place. What ...
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GD
Giuseppe D
01/28/22
"Request Tracker (RT) the ideal ticket-tracking solution for all IT teams and organizations"
What do you like best about Request Tracker? RT help the IT people to track and resolve problem and incident requests for all type of customers. RT ...
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AP
Anirudh P
08/18/21
"A Non-Ideal Ticketing Software"
What do you like best about Request Tracker? One of the features that I like about Request tracker is how it enables creation of Custom Dashboards for ...
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- A demo or quick answers, your call
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What are the features of Request Tracker?
The bug-assignment problem is commonly stated as a method of evaluating developers according to their ability to fix a specific bug. Previou…
During software testing, bug tracking is the process of logging and monitoring defects or errors. It's also known as issue tracking or defec…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Alternatives to Request Tracker
Request Tracker Support Options
Frequently Asked Questions About Request Tracker
Common questions buyers ask before choosing Request Tracker.
Request Tracker is a Bug Tracking Software. Request Tracker offers Task Management, Ticket Management, Reports, Bug Assignment and many more functionalities.
Buyers commonly note the following limitations of Request Tracker: Technical expertise is necessary for setup and maintenance.; Funding for ongoing development may be required.; User-friendliness may not meet all users' expectations..
Some top alternatives to Request Tracker includes Jira, SupportBee, HelpDesk, osTicket and Crash Catch.
Request Tracker offers Quotation Based pricing model
The starting price is not disclosed by Request Tracker. You can visit Request Tracker pricing page to get the latest pricing.
Ready to try it?
Get started with Request Tracker
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].