8.7
SpotScore
DoneDone Review: Is It The Right Bug Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $4 / User / Month when Billed Yearly
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Buyer feedback
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Spotsaas Analysis for DoneDone
DoneDone at 4.3/5 from 12 reviews and SpotScore 8.7 is built for agile development teams and support groups that need straightforward ticket tracking without complexity. The platform replaces manual ticket spreadsheets with a centralized queue, reducing support response time through simple assignment and status workflows.
Bug tracking software helps development and support teams organize, prioritize, and resolve issues in one place. It replaces email-based task management and improves team visibility into open work.
Quick picks:
What is DoneDone?
DoneDone is simple bug tracking software, perfect for agile teams. It saves time by allowing to create, assign, and resolve bugs from a single interface. DoneDone integrates with all the tools team uses, including GitHub, Bitbucket, Google Docs, JIRA, Podio, Basecamp and 37signals products. DoneDone works beautifully on any device. Create new bugs using desktop browser or try widgets for iPhone, iPod Touch or Android smartphones.
Pricing
Starts from $4 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
DoneDone Software Demo
DoneDone was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider DoneDone
- Use cases
- Agile software development teams, Customer support teams, Small to medium IT service teams
- Team types
- Developers, Support agents
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose DoneDone
Simple and intuitive user interface enabling quick onboarding
Efficient ticket and bug tracking system that streamlines task management
Responsive and proactive development team providing good customer support
Is DoneDone right for you?
Best for small to medium agile teams needing simple, efficient bug tracking.
Choose DoneDone if
- You want a straightforward, easy-to-learn bug tracking tool with quick onboarding.
- Your team uses popular tools like GitHub, JIRA, or Basecamp and needs seamless integration.
- You need mobile access to create and manage bugs on the go via iPhone or Android widgets.
Consider alternatives if
- Your organization requires advanced customization, complex workflows, or custom fields.
- You need rapid feature updates or integrations such as webhooks for automation.
What buyers should know before shortlisting DoneDone
DoneDone's core strength is its simple interface—users consistently report that ticket management and project tracking require minimal training. The support team responds quickly to issues and feature requests.
However, verify these specific limitations in a demo: email notifications are basic (no digest options or conditional routing), integrations are limited to Zapier and a few native connectors (no direct Slack or Teams sync), and custom fields are restricted to text and dropdown types. If your workflow requires advanced notification rules, native chat platform integration, or complex field logic, test these gaps directly before committing.
The platform works best for small teams (under 20 people) managing straightforward support queues and task lists. Pricing starts at $30/month for 3 users and scales per additional user—confirm your actual user count during setup, as adding team members mid-contract can increase costs faster than expected.
Check whether your current email provider integrates (Gmail and Outlook work; others may require workarounds). If you need multi-language support, advanced reporting, or role-based access controls beyond basic admin/user, DoneDone will require workarounds or may not fit your requirements.
DoneDone pros and cons
- DoneDone pros
Simple and intuitive user interface enabling quick onboarding
Efficient ticket and bug tracking system that streamlines task management
Responsive and proactive development team providing good customer support
- DoneDone cons
Limited advanced features such as custom fields and configuration options
Slow pace of development for certain enhancements like webhooks
Ready to try it?
Get started with DoneDone
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare DoneDone side-by-side with top Bug Tracking Software alternatives.
What is the pricing of DoneDone?
DoneDone Pricing Plans
Weighing your options?
Not sure if DoneDone fits your budget?
DoneDone reviews and ratings
Buyer sentiment
Users appreciate DoneDone's ease of use and efficient ticket management but note limitations in advanced features and slower development updates.
What buyers like
- Ease of use
- Efficient ticket management
- Responsive customer support
Common complaints
- Lack of advanced customization
- Slow feature development
Are you using DoneDone?
What users are saying
AT
Adel T
02/14/24
"The best Help Desk Software"
What do you like best about DoneDone? It' all in one I can do support fast, marketing and do all my task in no time, I love DoneDone What do you ...
Read more
FS
Fabrizio S
02/14/24
"Amazing Support ticketing app and PM tool"
What do you like best about DoneDone? the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and ...
Read more
NP
Nuno P
02/14/24
"Donedone is like an "Oasis" in my business."
What do you like best about DoneDone? The UI/UX is the best i´ve tried. I use the mailboxes every single day, 24/7. Very easy to use and setup the ...
Read more
AU
Anonymous User
02/14/24
"Easy to use, powerful and great team."
What do you like best about DoneDone? We've used a lot of Help Desk / Support platforms and most are overly complicated, bloated and very cumbersome ...
Read more
DS
David S
07/29/23
"Clean Intuitive UI / UX a welcome app to our Daily Tech Stack"
What do you like best about DoneDone? Layout and features are layed out in a clean flow from the start to the end. Features do not get the way of your ...
Read more
JM
Jordon M
05/11/23
"An Incredibly Valuable Tool"
What do you like best about DoneDone? DoneDone is very simple to navigate and extremely easy to learn/use. The simplicity helps you to keep your ...
Read more
- See if DoneDone fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of DoneDone?
A backlog is an accumulation of tasks that must be done. In accounting and finance, the phrase "backlog" has a variety of meanings. It could…
The bug-assignment problem is commonly stated as a method of evaluating developers according to their ability to fix a specific bug. Previou…
During software testing, bug tracking is the process of logging and monitoring defects or errors. It's also known as issue tracking or defec…
Before being presented to a human user, an information filtering system removes redundant or undesired information from an data stream using…
It's a way of keeping track of open issues that, depending on their nature, must be resolved within the next task, before the next milestone…
The management, planning, scheduling, and control of a full software build through every stage and environment involved, including testing a…
A report is a type of writing that is organized around identifying and examining issues, events, or results that have occurred in the physic…
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all p…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
DoneDone security and data handling
Key compliance certifications and security features for IT and security teams evaluating DoneDone.
Certifications
Security features
Developer & data
Alternatives to DoneDone
DoneDone Support Options
Frequently Asked Questions About DoneDone
Common questions buyers ask before choosing DoneDone.
DoneDone is a Bug Tracking Software. DoneDone offers Release Management, Issue Tracking, Filtering, Dashboard (Bug Tracking), Backlog Management and many more functionalities.
DoneDone is a strong fit if: You want a straightforward, easy-to-learn bug tracking tool with quick onboarding.; Your team uses popular tools like GitHub, JIRA, or Basecamp and needs seamless integration.. Consider alternatives if: Your organization requires advanced customization, complex workflows, or custom fields.; You need rapid feature updates or integrations such as webhooks for automation..
Buyers commonly note the following limitations of DoneDone: Limited advanced features such as custom fields and configuration options; Slow pace of development for certain enhancements like webhooks; May not meet needs of teams requiring complex integrations or enterprise-level customization.
Some top alternatives to DoneDone includes Backlog, Teamwork Desk, Issuetrak, HelpDesk and Crash Catch.
DoneDone offers Free Trial, Subscription pricing models
The starting price of DoneDone is $4/User/Month when Billed Yearly
Ready to try it?
Get started with DoneDone
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].