ProProfs Knowledge Base Review: Is It The Right Customer Self-Service Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPRAdd to compare
Starts from $0.30 / Month when Billed Yearly, also offers free forever plan
CISCO
DHL
Sony
DELL
YaleTrusted by many companies including CISCO
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ProProfs Knowledge Base?
ProProfs Knowledge Base Software helps teams come together to build a secure and user-friendly knowledge portal. Create a visually engaging platform where staff can quickly search and access relevant information while also delighting customers and reducing help desk tickets. This reliable and secure platform makes it possible to store and share knowledge from one central source, making it easier to keep everyone on the same page.
Pricing
Starts from $0.30 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:Global
ProProfs Knowledge Base Software Demo
ProProfs Knowledge Base was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ProProfs Knowledge Base
- Use cases
- Customer self-service portals, Internal knowledge management, Help desk ticket reduction
- Team types
- Customer support teams, IT helpdesk teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose ProProfs Knowledge Base
Centralized and secure knowledge storage
User-friendly and visually engaging platform
Helps reduce help desk tickets
Is ProProfs Knowledge Base right for you?
Best for small to medium teams needing simple, secure knowledge bases.
Choose ProProfs Knowledge Base if
- You want a centralized, secure platform for internal and customer knowledge sharing.
- Your team values a user-friendly, visually engaging interface for quick information access.
- Reducing help desk tickets through effective self-service portals is a priority.
Consider alternatives if
- Your organization requires highly customized knowledge base workflows and advanced features.
- You need detailed analytics, reporting, or transparent pricing information upfront.
What buyers should know before shortlisting ProProfs Knowledge Base
ProProfs Knowledge Base Software offers a centralized platform for teams to manage and share knowledge effectively. Its user-friendly design and secure access make it an excellent choice for organizations looking to enhance customer self-service.
ProProfs Knowledge Base pros and cons
- ProProfs Knowledge Base pros
Centralized and secure knowledge storage
User-friendly and visually engaging platform
Helps reduce help desk tickets
- ProProfs Knowledge Base cons
Limited information on advanced customization
Unclear pricing details
Ready to try it?
Get started with ProProfs Knowledge Base
Start your free trial — no credit card required.
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What is the pricing of ProProfs Knowledge Base?
ProProfs Knowledge Base Pricing Plans
FREE
Pages: 20
Public Views: Unlimited
Knowledgebases, Manuals & Docs: 1
Professional Templates
Authors: 1
Show more +
ESSENTIALS
Pages: 200
Public Views: Unlimited
Staff Users: 50 Users
Knowledgebases, Manuals & Docs: 1
Branding & Custom Domain
Show more +
PREMIUM
Pages: 200
Public Views: Unlimited
Staff Users: 50 Users
Knowledgebases, Manuals & Docs: Unlimited
Branding & Custom Domain
Show more +
ProProfs Knowledge Base reviews and ratings
Buyer sentiment
Insufficient review data available to determine overall buyer sentiment.
What buyers like
- User-friendly knowledge portal
- Reduces help desk tickets
- Centralized information storage
Common complaints
- Limited customization options
- May require initial setup time
- Integration with other tools can be complex
What users are saying
JR
Jacqueline Raynott
04/30/24
A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT ...
Read more
RB
Royan Braun
04/30/24
I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, ...
Read more
UK
Uttam Kumar S
08/21/23
"Effortless Content Creation and Management"
What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base lets me create and edit content using a simple and intuitive ...
Read more
DM
Digital M
04/24/23
"Seamless Integrations With Ticketing Tools"
What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. ...
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AG
Archi G
08/25/22
"Perfect for knowledge sharing & collaboration"
What do you like best about ProProfs Knowledge Base Software? ProProfs offers an advanced text editor with rich formatting capabilities that makes ...
Read more
NB
Neha B
06/22/22
"Easy creation of FAQs"
What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base features a rich text editor that lets users write and edit ...
Read more
What are the features of ProProfs Knowledge Base?
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
In contrast to examining an abstract or a set of keywords connected with the material, a full-text search compares every word in the documen…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Single Sign On (SSO) is a software feature that allows users to access multiple applications or systems with just one set of login credentia…
ProProfs Knowledge Base security and data handling
Key compliance certifications and security features for IT and security teams evaluating ProProfs Knowledge Base.
Certifications
Security features
Developer & data
Alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base Customers
CISCO
DHL
Sony
DELL
Yale
ProProfs Knowledge Base Support Options
Frequently Asked Questions About ProProfs Knowledge Base
Common questions buyers ask before choosing ProProfs Knowledge Base.
ProProfs Knowledge Base is a Customer Self-Service Software. ProProfs Knowledge Base offers Collaboration, Customer Support, Content Management, Knowledge Base, Self Service Portal and many more functionalities.
ProProfs Knowledge Base is a strong fit if: You want a centralized, secure platform for internal and customer knowledge sharing.; Your team values a user-friendly, visually engaging interface for quick information access.. Consider alternatives if: Your organization requires highly customized knowledge base workflows and advanced features.; You need detailed analytics, reporting, or transparent pricing information upfront..
Buyers commonly note the following limitations of ProProfs Knowledge Base: Limited information on advanced customization; Unclear pricing details; Lack of detailed user reviews and ratings.
Some top alternatives to ProProfs Knowledge Base includes KBPublisher, SmartSupport, Talisma KnowledgeBase, HelpHub and StructHub.
ProProfs Knowledge Base offers Free Trial, Freemium, Subscription pricing models
The starting price of ProProfs Knowledge Base is $0.30/Month when Billed Yearly
Ready to try it?
Get started with ProProfs Knowledge Base
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
