Top 10 Parloa Alternatives 2026
Enterprise contact centre AI agent management at scale
Trusted by 2M+ software buyers annually.
Main Features
- Access Control
- Alert Notifications
- Analytics
- Dashboard
Pricing
Parloa offers custom pricing plan
Parloa is a AI Customer Support Agent Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted AI Customer Support Agent Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Parloa vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Parloa Current | AI Customer Support Agent Software | Custom pricing | No reviews | ✗ No |
 Maven AGI | AI Customer Support Agent Software | Custom pricing | No reviews | ✗ No |
 Lorikeet | AI Customer Support Agent Software | Custom pricing | No reviews | ✗ No |
 Forethought | AI Customer Support Agent Software | Custom pricing | No reviews | ✗ No |
 Espressive | Conversation Intelligence Software | Custom pricing | 4.9 ★ | ✗ No |
 Kustomer | Help Desk Software | $29 | 4.7 ★ | ✓ Yes |
Showing 1-10 out of 10
List of the Top Parloa alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Maven AGI
Enterprise AI agents with a governed knowledge graph
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What is Maven AGI?
Maven AGI automates customer service across channels with agents that reason over customer data, take multi-step actions and resolve issues end to end. A governed knowledge graph with quality checks underpins responses, an agent designer workspace handles behaviour tuning and performance ...
Read moreCommon Features
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Dashboard
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Analytics
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Reporting
+ 5 more
Unique Features
No unique features
Pricing
Maven AGI offers custom pricing plan
Lorikeet
AI concierge for complex, compliance-bound support issues
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What is Lorikeet?
Lorikeet handles complex customer support end to end across phone, SMS, chat, email and WhatsApp, targeting the multi-step issues most support AI escalates immediately. It reaches into customer systems including Zendesk, Stripe and internal APIs, follows defined standard operating procedures ...
Read moreCommon Features
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Dashboard
-
Analytics
-
Reporting
+ 5 more
Unique Features
No unique features
Pricing
Lorikeet offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
Forethought
Multi-agent support automation across chat, email and voice
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What is Forethought?
Forethought runs a collaborative multi-agent system for customer support. Its Solve agent resolves issues across chat, email and voice; Discover surfaces insights and knowledge gaps; Triage classifies and routes tickets automatically; and a QA agent scores quality across the full ticket volume ...
Read moreCommon Features
-
Dashboard
-
Analytics
-
Reporting
+ 5 more
Unique Features
No unique features
Pricing
Forethought offers custom pricing plan
Espressive
Boost productivity with intelligent support solutions.
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What is Espressive?
Espressive Barista is an artificially intelligent virtual support agent (VSA) that is designed to effectively automate employee inquiries & requests with personalized answers. Its advanced natural language processing and conversational AI capabilities ultimately result in the reduction of 70% ...
Read moreCommon Features
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Analytics
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Workflow Management
Unique Features
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Chat (Messaging)
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Knowledge Database
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Reports
+ 8 more
Pricing
Espressive offers custom pricing plan
Kustomer
Customer service platform with omnichannel conversation history
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What is Kustomer?
Kustomer is a CRM software to manage your sales pipeline and to close the business faster. Kustomer comes with a fully responsive Sales Pipeline Management Dashboard, Objective based planning, E-mail tracking and intelligence, Virtual Sticky Notes, File sharing & communication platform and more ...
Read moreCommon Features
No common features
Unique Features
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Incident Management
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Social Media Integration
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Multi-Channel Communication
+ 20 more
Pricing
Free Trial available
Starts from $29/User/Month
9.6
SpotScore
Gorgias
Effortlessly manage customer interactions and relationships.
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What is Gorgias?
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...
Read moreCommon Features
No common features
Unique Features
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Incident Management
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Social Media Integration
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Multi-Channel Communication
+ 13 more
Pricing
Free Trial available, Try Now
Starts from $10
Verloop
Seamless Automation for Better Customer Engagement
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What is Verloop?
Verloop is a customer interaction automation platform that handles support and sales conversations across chat and messaging channels for e-commerce and service businesses. It automates responses to common queries so support teams can focus on complex cases rather than repetitive tickets.
Read moreCommon Features
No common features
Unique Features
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AI based Chatbots
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Live Chat
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Chat (Messaging)
+ 4 more
Pricing
Verloop offers custom pricing plan
9.5
SpotScore
Freshdesk
Empower your support team to excel.
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What is Freshdesk?
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
No common features
Unique Features
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Incident Management
-
Social Media Integration
-
Multi-Channel Communication
+ 13 more
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Chatbase
Unlock customer insights with personalized chat solutions.
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What is Chatbase?
Chatbase lets businesses build custom ChatGPT-powered chatbots trained on their own data by uploading documents or linking to a website. Setup takes minutes with no coding required, and the chatbot handles customer inquiries grounded in the business's specific content. The widget can be ...
Read moreCommon Features
No common features
Unique Features
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AI Chatbot
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No code Development
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Widgets
+ 3 more
Haptik
Effortless communication, chat smarter.
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What is Haptik?
Haptik is a completely free chat application that lets user communicate with other users through multiple channels (Whatsapp, SMS, Facebook Messenger, Telegram, Threema, Kik & Viber) - from anywhere in the world. A new approach to contact centers, Haptik allows companies to scale their ...
Read moreCommon Features
No common features
Unique Features
-
Searchable Articles
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Automations
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Automations
+ 15 more
Pricing
Haptik offers custom pricing plan
Which Parloa Alternative Is Right for You?
- If you need a free or low-cost option: Kustomer — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: Espressive — holds the highest user rating (4.9★) among Parloa alternatives.
- If you want a mid-range option: Gorgias — sits in the middle of the list by rating and may fit teams with mixed requirements.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Parloa for AI Customer Support Agent Software are Espressive (4.9★), Chatbase (4.7★), Kustomer (4.7★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Parloa, prioritize: Dashboard, Analytics, Reporting, Alert Notifications, Third-party Integration, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best AI Customer Support Agent Software tools are Intercom, Gorgias, Freshdesk. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Parloa is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].