Onfido Review: Is It The Right Identity Verification Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Onfido offers custom pricing plan
Orange
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BitstampTrusted by teams including Orange
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
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FAQ
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What is Onfido?
Onfido is an identity verification platform that helps safeguard companies against fraud by utilizing digital document ID and facial biometrics technologies. With only a photograph of an ID and a smartphone, clients can prove their identity and the platform will check the photo, video and selfie for accuracy and authenticity, with human experts if required. Onfido has a range of features to simplify onboarding such as auto fill forms, blur/glare detection, automated manual processes and a comprehensive dashboard to track progress
Pricing
Onfido offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Onfido Software Demo
Onfido was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Onfido
- Use cases
- Financial services, Online marketplaces, Gig economy platforms
- Team types
- Fraud prevention teams, Compliance officers
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Onfido
Advanced biometric verification using facial recognition and document checks
Combination of automated checks with human expert review for accuracy
Features that simplify onboarding such as auto-fill forms and glare detection
Is Onfido right for you?
Best for fraud prevention with advanced biometric and document ID verification.
Choose Onfido if
- You need a hybrid AI and human expert identity verification process.
- Your company operates in financial services, marketplaces, or gig economy sectors.
- You require flexible, configurable workflows for medium to large teams.
Consider alternatives if
- You are a startup with a very limited budget needing low-cost solutions.
- You want simple, low-touch identity verification with easy integration.
What buyers should know before shortlisting Onfido
Onfido is a powerful identity verification platform that leverages biometric technology to prevent fraud. Its user-friendly interface and fast onboarding process make it a strong choice for businesses.
Onfido pros and cons
- Onfido pros
Advanced biometric verification using facial recognition and document checks
Combination of automated checks with human expert review for accuracy
Features that simplify onboarding such as auto-fill forms and glare detection
- Onfido cons
Relatively low user rating (2.3/5) indicating possible reliability or usability issues
Pricing is quotation-based with no public transparency
Ready to try it?
Get started with Onfido
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Onfido side-by-side with top Identity Verification Software alternatives.
What is the pricing of Onfido?
Onfido uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Onfido Pricing Plans
Weighing your options?
Not sure if Onfido fits your budget?
Onfido reviews and ratings
Buyer sentiment
Buyers generally express dissatisfaction with Onfido's usability and support despite strong verification technology.
What buyers like
- Accuracy of biometric verification
- Comprehensive identity checks
- Automation features to streamline onboarding
Common complaints
- Poor customer support
- Complex integration process
Are you using Onfido?
What users are saying
G
George
06/12/24
Horrendous Software!! Like everyone else I have tried…
Like everyone else, I have tried unsuccessfully to upload ID for banking purposes with more than one bank using this awful Onfido software. If you ...
Read more
R
Ralph
04/01/24
When verifying my account
When verifying my account, the first page said I needed to take a selfie, and it asked to assign the camera on my phone, front or back. But instead, ...
Read more
SW
Suzanne Wright
03/22/24
Trying to contact is near impossible
Trying to contact is near impossible, found a soft search on my credit report from this company. Would like to know who exactly has asked for this.
W
William
03/21/24
Verifying on Revolut is a nightmare
Verifying my id card on Revolut is a nightmare. Constantly giving me errors because my head went out of the oval when it wasn't. It had troubles ...
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MW
Mike Webber
03/17/24
Took roughly 15 pictures of my ID and…
Took roughly 15 pictures of my ID and they were never accepted due to supposed glare (which was not there).
D
Debbie
03/15/24
Can't take pictures
It would be helpful if ya'll told folks that the app only works on Apple apps. I wasted so much time trying to take a photo on my android phone and ...
Read more
- See if Onfido fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Onfido?
Authentication is a crucial feature of modern software that enables users to securely access and use various applications and resources. It…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Customer engagement is a metric that measures how well a company interacts with its consumers at all points in their lives. Customers may he…
A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…
Fraud prevention is a key feature in software that helps businesses detect and stop fraudulent activities by unauthorized individuals or gro…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Onfido security and data handling
Key compliance certifications and security features for IT and security teams evaluating Onfido.
Certifications
Security features
Developer & data
Alternatives to Onfido
Onfido Customers
Orange
Revolut
Remitly
Couchsurfing
Bitstamp
Bunq
Onfido Support Options
Frequently Asked Questions About Onfido
Common questions buyers ask before choosing Onfido.
Onfido is a Identity Verification Software. Onfido offers Compliance Management, Customer Engagement, Fraud Prevention, Authentication, Document Management and many more functionalities.
Onfido is a strong fit if: You need a hybrid AI and human expert identity verification process.; Your company operates in financial services, marketplaces, or gig economy sectors.. Consider alternatives if: You are a startup with a very limited budget needing low-cost solutions.; You want simple, low-touch identity verification with easy integration..
Buyers commonly note the following limitations of Onfido: Relatively low user rating (2.3/5) indicating possible reliability or usability issues; Pricing is quotation-based with no public transparency; Some users report challenges with customer support and integration complexity.
Some top alternatives to Onfido includes Prove ID, Mob.id, Qualified, Workvivo and Sumsub.
Onfido offers Quotation Based pricing model
The starting price is not disclosed by Onfido. You can visit Onfido pricing page to get the latest pricing.
Ready to try it?
Get started with Onfido
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
