Which is better, Onfido or Sumsub?

Sumsub edges out Onfido based on user ratings across 3 reviews. That said, the best pick depends on your workflow — Onfido may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Onfido and Sumsub?

Key differences between Onfido and Sumsub include feature depth; integration options; pricing structure. Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Onfido and Sumsub offer a Free trial?

Neither Onfido nor Sumsub offers a free trial.

Who are the typical users of Onfido?

Onfido is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Sumsub?

Sumsub is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Onfido and Sumsub?

Pricing details for both Onfido and Sumsub are unavailable.

What are the best alternatives to Onfido?

Some top alternatives to Onfido include Prove ID, Mob.id, Qualified, Workvivo, ID.me.

What are the best alternatives to Sumsub?

Some top alternatives to Sumsub include iDenfy, Salesforce Identity, Ondato, Qualified, Workvivo.

Onfido vs Sumsub Comparison

Last updated: May 19, 2026

Onfido

2.3(322 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Onfido is an identity verification platform that helps safeguard companies against fraud by utilizing digital document ID and facial biometrics technologies. With only a photograph of an ID and a smartphone, clients can…

View Pricing Read Reviews

Sumsub

2.8(3 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Sumsub, a powerful SaaS aggregator, offers an advanced Identity Verification Software for streamlined customer onboarding. With a wide range of KYC, biometric authentication, and document verification features, Sumsub he…

View Pricing Read Reviews

Sumsub leads on user satisfaction with a 2.8-star rating across 3 reviews.

Onfido vs Sumsub — at a glance

Feature	Onfido	Sumsub
Rating	2.3 / 5	2.8 / 5
Reviews	322	3
Starting price	Contact for pricing	Contact for pricing
Free trial	No	No
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Identity Verification Software	Identity Verification Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud
API	Available	Available
Support modes	Online	24/7 (Live rep)
Certifications	SOC 2, GDPR, ISO 27001	SOC 2, GDPR, ISO 27001
Data residency	Global	Global

Key differences between Onfido and Sumsub

User satisfaction: Sumsub scores higher with a 2.8-star average.
Deployment: Onfido supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Sumsub supports SaaS/Web/Cloud.

Onfido vs Sumsub — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Identity Verification Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Onfido (311) Talk to an expert Talk to an expert	Sumsub (82) Talk to an expert Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Onfido

Best for fraud prevention with advanced biometric and document ID verification.

Choose if

You need a hybrid AI and human expert identity verification process.
Your company operates in financial services, marketplaces, or gig economy sectors.
You require flexible, configurable workflows for medium to large teams.

Consider alternatives if

You are a startup with a very limited budget needing low-cost solutions.
You want simple, low-touch identity verification with easy integration.

Sumsub

Best for customizable, compliance-focused identity verification in regulated industries.

Choose if

You need tailored KYC and biometric workflows for multiple jurisdictions.
Your team requires 24/7 legal and customer support for compliance issues.
Your company size is mid to large, needing flexible onboarding processes.

Consider alternatives if

You are a very small business with minimal compliance requirements.
You prefer a simple, out-of-the-box identity verification solution without customization.

Onfido: Best for fraud prevention with advanced biometric and document ID verification. Sumsub: Best for customizable, compliance-focused identity verification in regulated industries.

Description	Onfido is an identity verification platform that helps safeguard companies against fraud by utilizing digital document ID and facial biometrics technologies. With only a photograph of an ID ... Read More about Onfido	Sumsub, a powerful SaaS aggregator, offers an advanced Identity Verification Software for streamlined customer onboarding. With a wide range of KYC, biometric authentication, and document ... Read More about Sumsub
Free Trial Availability	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	2.29 (322)	2.8 (3)
Best Company Size	51-500 employees500+ employees	51-500 employees500+ employees
	Get pricing help	Get pricing help

Software Demo

Demo		Sumsub has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do Onfido and Sumsub Compare on Features?

Total Features	6 Features	1 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare Onfido and Sumsub on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Pricing Plans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported
Platforms Supported	Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
HIPAA	✗ No	✗ No
GDPR	✓ Yes	✓ Yes
ISO 27001	✓ Yes	✓ Yes
Single Sign-On (SSO)	✓ Yes	✓ Yes
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes
Data Encryption	✓ Yes	✓ Yes
Audit Logs	✓ Yes	✓ Yes
Data Residency	🌐 Global	🌐 Global

Onfido User Reviews & Rating Comparison

User Ratings	2.29 (based on 322 reviews)	2.8 (based on 3 reviews)
Rating Distribution	68 33 5 3 202	60 14 5 0 3
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyers generally express dissatisfaction with Onfido's usability and support despite strong verification technology. What buyers like Accuracy of biometric verification Comprehensive identity checks Automation features to streamline onboarding Common complaints Poor customer support Complex integration process	Buyer sentiment Mixed buyer sentiment with appreciation for feature breadth but concerns over pricing transparency and usability. What buyers like Feature richness Customizability Customer support availability Common complaints Pricing opacity User experience complexity
Pros and Cons	Advanced biometric verification using facial recognition and document checks Combination of automated checks with human expert review for accuracy Features that simplify onboarding such as auto-fill forms and glare detection Relatively low user rating (2.3/5) indicating possible reliability or usability issues Pricing is quotation-based with no public transparency	Wide range of KYC and biometric authentication features Customizable verification processes for different jurisdictions 24/7 legal and customer support Pricing is quotation based and not publicly available Limited user ratings and mixed feedback (2.8 average rating)
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Orange Revolut Remitly	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	3 Screenshots
Videos	1 Videos	No videos available.

Top Alternatives to Onfido and Sumsub in 2026

Alternatives	Prove ID 5 Mob.id Qualified	iDenfy 4.7 Salesforce Identity 4 Ondato 4.7

Frequently asked questions

Which is better, Onfido or Sumsub?: Sumsub edges out the other on user ratings (2.8 vs 2.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Onfido and Sumsub offer a free trial?: Neither Onfido nor Sumsub currently lists a free trial.
What is the starting price of Onfido vs Sumsub?: Onfido starts at Contact for pricing. Sumsub starts at Contact for pricing.
What are the top alternatives to Onfido?: Top alternatives to Onfido include Prove ID, Mob.id, Qualified, Workvivo, ID.me.
What are the top alternatives to Sumsub?: Top alternatives to Sumsub include iDenfy, Salesforce Identity, Ondato, Qualified, Workvivo.

Onfido vs Sumsub Comparison

Onfido

Sumsub

Onfido vs Sumsub — at a glance

Key differences between Onfido and Sumsub

Onfido vs Sumsub — find the better fit before you commit.

Onfido

Sumsub

Download this Onfido vs Sumsub comparison

Biggest differences

Description

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Onfido and Sumsub Compare on Features?

Compare Onfido and Sumsub on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Onfido User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Onfido and Sumsub in 2026

Related Blogs and Articles for Identity Verification Software

Frequently asked questions