Sumsub Review: Is It The Right Identity Verification Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Sumsub offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Sumsub?
Sumsub, a powerful SaaS aggregator, offers an advanced Identity Verification Software for streamlined customer onboarding. With a wide range of KYC, biometric authentication, and document verification features, Sumsub helps businesses prevent fraud and stay compliant with regulations. The platform allows for easy customization to create tailored verification processes for any business and jurisdiction. To top it off, Sumsub provides 24/7 legal and customer support to ensure a smooth relationship with clients. Choose Sumsub for a secure and efficient approach to risk management.
Pricing
Sumsub offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Sumsub Screenshots
Sumsub was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sumsub
- Use cases
- Financial services compliance, Online marketplace seller verification, Cryptocurrency exchange onboarding
- Team types
- Compliance officers, Risk management teams
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Sumsub
Wide range of KYC and biometric authentication features
Customizable verification processes for different jurisdictions
24/7 legal and customer support
Is Sumsub right for you?
Best for customizable, compliance-focused identity verification in regulated industries.
Choose Sumsub if
- You need tailored KYC and biometric workflows for multiple jurisdictions.
- Your team requires 24/7 legal and customer support for compliance issues.
- Your company size is mid to large, needing flexible onboarding processes.
Consider alternatives if
- You are a very small business with minimal compliance requirements.
- You prefer a simple, out-of-the-box identity verification solution without customization.
Sumsub pros and cons
- Sumsub pros
Wide range of KYC and biometric authentication features
Customizable verification processes for different jurisdictions
24/7 legal and customer support
- Sumsub cons
Pricing is quotation based and not publicly available
Limited user ratings and mixed feedback (2.8 average rating)
Ready to try it?
Get started with Sumsub
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Sumsub side-by-side with top Identity Verification Software alternatives.
What is the pricing of Sumsub?
Sumsub uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Sumsub Pricing Plans
Basic
$1.42/ per verification
$79 min. monthly commitment
Email Verification
ID Verification
Liveness & Face Match
Show more +
Compliance
$1.87/ per verification
$149 min. monthly commitment
AML screening: PEPs, sanctions, watchlists and adverse media
Countries and document types restrictions
$Address Verification
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Beyond
$2.05/ per verification
$299 min. monthly commitment
Questionnaires
$Source of funds & wealth
$Data extraction from 9 fields
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Enterprise
Single sign-on (SSO)
Custom graphs & analytics
Priority support via chat
White labeling
Reusable KYC Boost conversion and reduce verification costs with our unique Reusable KYC solution, which lets users skip repeat verification for services within a single partner network.
Show more +
Weighing your options?
Not sure if Sumsub fits your budget?
Sumsub reviews and ratings
Buyer sentiment
Mixed buyer sentiment with appreciation for feature breadth but concerns over pricing transparency and usability.
What buyers like
- Feature richness
- Customizability
- Customer support availability
Common complaints
- Pricing opacity
- User experience complexity
Are you using Sumsub?
- See if Sumsub fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Sumsub?
Fraud prevention is a key feature in software that helps businesses detect and stop fraudulent activities by unauthorized individuals or gro…
Sumsub security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sumsub.
Certifications
Security features
Developer & data
Alternatives to Sumsub
Sumsub Support Options
Frequently Asked Questions About Sumsub
Common questions buyers ask before choosing Sumsub.
Sumsub is a Identity Verification Software. Sumsub offers and many more functionalities.
Sumsub is a strong fit if: You need tailored KYC and biometric workflows for multiple jurisdictions.; Your team requires 24/7 legal and customer support for compliance issues.. Consider alternatives if: You are a very small business with minimal compliance requirements.; You prefer a simple, out-of-the-box identity verification solution without customization..
Buyers commonly note the following limitations of Sumsub: Pricing is quotation based and not publicly available; Limited user ratings and mixed feedback (2.8 average rating); Potential complexity in setup due to customization options.
Some top alternatives to Sumsub includes iDenfy, Salesforce Identity, Ondato, Qualified and Persona.
Sumsub offers Quotation Based pricing model
The starting price is not disclosed by Sumsub. You can visit Sumsub pricing page to get the latest pricing.
Ready to try it?
Get started with Sumsub
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].