8.5
Spot Score
Mend Review: Is It The Right Telemedicine Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAAAdd to compare
Mend offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Mend
Mend is a telemedicine software solution primarily used by healthcare teams and care coordinators in small businesses and large enterprises. With a 4.5/5 rating from 289 reviews, it is broadly validated as a reliable choice for those seeking to enhance patient engagement and team collaboration.
Mend empowers healthcare teams by providing flexible connectivity options, ensuring that patient satisfaction remains a central focus. However, solo practitioners might find the feature set somewhat limited, which could be a consideration for smaller practices. Additionally, the requirement for internet access is a critical factor to keep in mind when evaluating this software.
Quick facts about Mend
What is Mend?
Mend is a health platform designed with the healthcare team in mind. Mend is different from other telemedicine applications, and allows team to connect with patients anywhere, anytime. Mend empowers the healthcare team to focus on empathy, intentionality, and actionable feedback while lowering expenses and increasing patient satisfaction. The Mend software makes it easy for patients to connect with their doctors and take charge of their health.
Pricing
Mend offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Mend was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Mend
- Use cases
- Healthcare providers, Telemedicine services, Patient engagement programs
- Team types
- Healthcare teams, Medical practitioners
- Company size
- Small Business, Large Enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Mend
Enables connection with patients anywhere, anytime
Focuses on empathy and actionable feedback
Increases patient satisfaction while lowering expenses
Is Mend right for you?
Best for healthcare teams needing empathetic, flexible telemedicine patient connections.
Choose Mend if
- You are a healthcare provider or team seeking to improve patient engagement remotely.
- You want a telemedicine platform that emphasizes empathy and actionable patient feedback.
- You need a solution that increases patient satisfaction while reducing operational expenses.
Consider alternatives if
- Your organization is outside the healthcare industry or lacks remote patient interaction needs.
- You require transparent pricing and detailed feature information upfront for evaluation.
What buyers should know before shortlisting Mend
Mend stands out by prioritizing team collaboration and patient engagement in telemedicine. Its flexible platform allows healthcare teams to connect with patients effectively while focusing on empathy and actionable feedback.
Mend pros and cons
- Mend pros
Enables connection with patients anywhere, anytime
Focuses on empathy and actionable feedback
Increases patient satisfaction while lowering expenses
- Mend cons
Pricing is not publicly available
Limited information on specific features and integrations
Ready to try it?
Get started with Mend
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Mend side-by-side with top Telemedicine Software alternatives.
What is the pricing of Mend?
Mend uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Mend reviews and ratings
Buyer sentiment
Buyers generally appreciate Mend for improving patient connection and satisfaction but note the lack of pricing transparency and detailed feature information.
What buyers like
- Patient connectivity
- Ease of use for healthcare teams
- Improved patient satisfaction
Common complaints
- Pricing opacity
- Limited feature details
What are the features of Mend?
Alert Notifications are an essential feature of software that provide users with real-time updates and important information. These notifica…
Care Summary is a comprehensive software feature designed to provide a concise and organized overview of a patient's medical history and cur…
HIPAA Compliant software is designed to meet the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) in…
Patient Portal is a feature that allows patients to access and manage their healthcare information and interactions with their healthcare pr…
Patient Records Management is a software feature that allows healthcare professionals to manage, organize, and access patient records electr…
Payments are an essential feature in any software that deals with transactions or monetary activities. This feature allows users to make and…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
Mend security and data handling
Key compliance certifications and security features for IT and security teams evaluating Mend.
Certifications
Security features
Developer & data
Alternatives to Mend
Mend Support Options
Frequently Asked Questions About Mend
Common questions buyers ask before choosing Mend.
Mend is a Telemedicine Software. Mend offers Alert Notifications, Patient Records Management, Reminders, Payments, HIPAA Compliant and many more functionalities.
Mend is a strong fit if: You are a healthcare provider or team seeking to improve patient engagement remotely.; You want a telemedicine platform that emphasizes empathy and actionable patient feedback.. Consider alternatives if: Your organization is outside the healthcare industry or lacks remote patient interaction needs.; You require transparent pricing and detailed feature information upfront for evaluation..
Buyers commonly note the following limitations of Mend: Pricing is not publicly available; Limited information on specific features and integrations; May not suit non-healthcare use cases.
Some top alternatives to Mend includes VCDoctor, Teledentix, eVisit, Amwell and VSee.
Mend offers Subscription, Quotation Based pricing models
The starting price is not disclosed by Mend. You can visit Mend pricing page to get the latest pricing.
Ready to try it?
Get started with Mend
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].