Matter Review: Is It The Right Employee Recognition Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPR
SOC 2Matter offers custom pricing plan
Red Bull
Atlassian
Dropbox
Webflow
EquinoxTrusted by many companies including Red Bull
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Matter?
Matter is a top-notch enterprise solution that simplifies the process of gathering feedback for organizations. It enables employees to request feedback from colleagues, managers, and even external clients, thereby facilitating continuous development of the workforce. Unlike traditional yearly reviews, Matter offers a powerful platform for both inter and intra-organization feedback exchange. It comes without usage restrictions, ensuring unlimited feedback opportunities for businesses. Moreover, Matter boasts a library of professional and soft skills training that employees can access directly from the software, including key skills such as analytical thinking, communication, leadership building, and more. Overall, Matter helps organizations enhance their workforce quality and boost productivity with its comprehensive feedback system.
Pricing
Matter offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Matter Software Demo
Matter was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Matter
- Use cases
- Technology companies, Healthcare organizations, Finance firms
- Team types
- HR Managers, People Operations Managers
- Company size
- 50-1,000 employees, Medium to Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Matter
Seamless integration with Slack and Microsoft Teams for feedback requests
Supports unlimited inter and intra-organization feedback exchanges
Includes access to professional and soft skills training resources
Is Matter right for you?
Best for continuous, unlimited employee feedback integrated with Slack and Teams.
Choose Matter if
- You need seamless feedback requests directly within Slack or Microsoft Teams.
- Your organization requires unlimited inter and intra-company feedback exchanges.
- You want to combine feedback with access to professional and soft skills training.
Consider alternatives if
- You are a very small business or startup with fewer than 50 employees.
- You prefer simple, annual performance reviews without ongoing feedback processes.
Matter pros and cons
- Matter pros
Seamless integration with Slack and Microsoft Teams for feedback requests
Supports unlimited inter and intra-organization feedback exchanges
Includes access to professional and soft skills training resources
- Matter cons
Pricing details are not publicly available, requiring sales contact
Limited user rating data available (only one rating)
Ready to try it?
Get started with Matter
Try the free plan and upgrade when ready.
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Compare Matter side-by-side with top Employee Recognition Software alternatives.
What is the pricing of Matter?
Matter uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Matter reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting seamless integrations and comprehensive feedback capabilities, though limited user reviews restrict broader validation.
What buyers like
- Integration with Slack and Teams
- Comprehensive feedback system
- Training and development resources
Common complaints
- Lack of pricing transparency
- Limited user feedback data
What users are saying
KR
Kaci R
11/08/23
"One of the best platforms for creating bonds in a remote environment"
What do you like best about Matter? I love being able to connect using matter, using the kudo system and being aware of birthdays and anniversaries, ...
Read more
SW
Shebra W
11/08/23
"Great Encouragement Platform"
What do you like best about Matter? Matter allows me and my co-workers with the ability to leave kudos for each other and show appreciation for the ...
Read more
AG
Alicia G
11/08/23
"Incredible platform to share kudos and earn points!"
What do you like best about Matter? That we get a weekly reminder to share our kudos! This can sometimes be missed with our busy schedules but I do ...
Read more
KR
Kaci R
11/08/23
"One of the best platforms for creating bonds in a remote environment"
What do you like best about Matter? I love being able to connect using matter, using the kudo system and being aware of birthdays and anniversaries, ...
Read more
NS
Nichole S
11/08/23
"Simple tool for great results!"
What do you like best about Matter? We are a smaller organization and looking for an easy way to provide staff kudos on a regular basis. We are slack ...
Read more
SW
Shebra W
11/08/23
"Great Encouragement Platform"
What do you like best about Matter? Matter allows me and my co-workers with the ability to leave kudos for each other and show appreciation for the ...
Read more
- See if Matter fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Matter?
Matter provides 360 degree feedback functionality, enabling employees to receive comprehensive evaluations from peers, managers, and direct…
Matter includes developer-friendly tools and integrations to support engineering teams in a way that aligns with their workflows. It enables…
Matter’s goal setting feature allows teams and individuals to define, track, and align objectives with company values and performance standa…
Matter offers performance metrics that provide insights into employee progress, recognition frequency, and overall engagement. These analyti…
Matter includes customizable surveys to gather employee feedback on recognition programs, workplace satisfaction, and organizational culture…
Matter security and data handling
Key compliance certifications and security features for IT and security teams evaluating Matter.
Certifications
Security features
Developer & data
Alternatives to Matter
Why buyers keep looking beyond Matter
Matter lacks extensive branding and visual customization options, such as a "white label" feature, making it challenging for companies to fully align the platform with their unique brand identity.
Users have reported that the process of redeeming rewards or points within Matter is cumbersome, which could detract from the overall user experience.
The platform offers a narrow selection of "Kudos" options, which may benefit from more variety and creativity to make the act of expressing gratitude more engaging.
Matter provides a limited range of charitable organizations for donations, potentially restricting users from supporting causes they care about.
Some automated features, like "Feedback Friday," can become repetitive and predictable, which might reduce user engagement over time.
Matter's Pulse Surveys come with a library of 100 questions across multiple engagement categories; however, there's no way to edit these questions, limiting flexibility for organizations with specific needs.
Matter Customers
Red Bull
Atlassian
Dropbox
Webflow
Equinox
Airbnp
Matter Support Options
Frequently Asked Questions About Matter
Common questions buyers ask before choosing Matter.
Matter is a Employee Recognition Software. Matter offers Goal Setting, Surveys, Performance Metrics, For Developers and many more functionalities.
Matter is a strong fit if: You need seamless feedback requests directly within Slack or Microsoft Teams.; Your organization requires unlimited inter and intra-company feedback exchanges.. Consider alternatives if: You are a very small business or startup with fewer than 50 employees.; You prefer simple, annual performance reviews without ongoing feedback processes..
Buyers commonly note the following limitations of Matter: Pricing details are not publicly available, requiring sales contact; Limited user rating data available (only one rating); No explicit mention of mobile app availability or offline access.
Some top alternatives to Matter includes BackFeed+, Upside, Honestly Employee Engagement, Talent Fairy and Intact.
Matter offers Freemium, Quotation Based pricing models
The starting price is not disclosed by Matter. You can visit Matter pricing page to get the latest pricing.
Ready to try it?
Get started with Matter
Get started with the free plan — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
