NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo
Kore.ai - Chatbots Software

Kore.ai Review: Is It The Right Chatbots Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

GDPRHIPAA
Save to Favourites

Add to compare

Starts from $29 / agent / month when yearly

GartnerGartner
IDCIDC
PC WorldPC World
CIOCIO

Trusted by many companies including Gartner

See Plans & Pricing

What is Kore.ai?

Kore.ai is a platform that allows anyone to create AI-powered chatbots that can interact with people on popular messaging apps, websites, and voice assistants like Amazon Echo and Google Home. Using Kore.ai, businesses and developers worldwide can build a meaningful presence across channels such as Facebook Messenger, Telegram, Kik, Skype, Slack, SMS, Cortana, Alexa, etc., without requiring any technical skills or complex integrations. Simply add bot to one of these channels to let customers start conversations without blocking their experience. It also provide out-of-the-box conversational experiences for useful applications

Pricing

  • Starts from $29 / agent / month when yearly

Best For

Suited for solo users, small teams, SMBs, and enterprise

Security & Compliance

GDPR
HIPAA
  • SSO & MFA supported

  • Data residency:Global

Platform

  • Web + mobile app (iOS & Android)

  • Installed - Windows

  • Installed - Mac

Kore.ai Software Demo

Kore.ai was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider Kore.ai

Use cases
Customer service automation, E-commerce support, Internal employee helpdesk
Team types
Customer support teams, Marketing teams
Company size
Medium Business, Large Enterprises
Workflow style
Simple and streamlined
Setup complexity
Medium

Why teams choose Kore.ai

  • Supports multiple popular messaging and voice assistant channels

  • No technical skills required for bot creation

  • Enables omnichannel presence with a single platform

Is Kore.ai right for you?

Best for building no-code, omnichannel AI chatbots across messaging and voice platforms.

Choose Kore.ai if

  • You need to deploy chatbots on multiple messaging apps and voice assistants simultaneously.
  • Your team lacks technical skills and requires a simple, no-coding bot creation process.
  • You are a medium to large business aiming to automate customer service, e-commerce, or internal helpdesk.

Consider alternatives if

  • You require highly customized or complex AI models beyond standard chatbot capabilities.
  • You are a small business with limited budget and no capacity for sales engagement.

What buyers should know before shortlisting Kore.ai

Kore. ai offers a robust platform for creating chatbots across various messaging channels without the need for technical skills.

Its ease of use and wide integration options make it suitable for businesses looking to enhance customer engagement.

Pros and cons

Kore.ai pros and cons

  • Kore.ai pros
  • Supports multiple popular messaging and voice assistant channels

  • No technical skills required for bot creation

  • Enables omnichannel presence with a single platform

  • Kore.ai cons
  • Pricing is quotation based and not publicly available

  • Limited transparency on advanced AI customization capabilities

4.4/5 rating
250 verified reviews
From $29

Ready to try it?

Get started with Kore.ai

Connect with the team for a personalised demo.

See Plans & Pricing

Still comparing?

See how it stacks up

Compare Kore.ai side-by-side with top Chatbots Software alternatives.

Conversational AI Bot
ChatBot
aiaibot
+2 more
Compare alternatives

Kore.ai reviews and ratings

Buyer sentiment

Buyers generally appreciate Kore.ai's ease of use and broad channel support but note concerns about pricing transparency and advanced customization.

What buyers like

  • Ease of use
  • Multi-channel integration
  • No coding required

Common complaints

  • Pricing opacity
  • Limited advanced AI customization

4.4

Very Good

Based on 39 ratings & 250 reviews

Rating Distribution

Excellent

(204)

Very Good

(46)

Good

(0)

Poor

(0)

Poor

(0)

What users are saying

AU

Anonymous User

02/16/24

4.5 out of 5

"Comprehensive Conversational AI Platform!"

What do you like best about Kore.AI? The Kore.ai platform is easy to learn and quickly start to build chatbot and conversational platform products. ...

Read more

AR

Arun R

02/06/24

4.5 out of 5

"The Awesome site without coding"

What do you like best about Kore.AI? It gives fascinating features in the simplest form. Especially NLP sights. The UI of kore.ai looks much better ...

Read more

AU

Anonymous User

01/03/24

5 out of 5

"Easy To Build Chatbots"

What do you like best about Kore.AI? Kore.AI helps us to create chatbot easily without writing any code. It has drag and drop features which makes ...

Read more

AU

Anonymous User

01/03/24

5 out of 5

"Easy To Build Chatbots"

What do you like best about Kore.AI? Kore.AI helps us to create chatbot easily without writing any code. It has drag and drop features which makes ...

Read more

JM

Jassem Mohammed S

01/02/24

4.5 out of 5

"Kore.AI simplified the complexities that would occur when creating a chatbot."

What do you like best about Kore.AI? It is simple and very easy to create the chat bot. Lot of integeration options and features to train it with are ...

Read more

MA

Miguel Angel P

01/02/24

5 out of 5

"Intensive Course"

What do you like best about Kore.AI? I like kore because it´s a intuitive and excelent tool What do you dislike about Kore.AI? I´m not dislike nothing ...

Read more

What are the features of Kore.ai?

64%

Feature coverage

35 of 55 tracked features

A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and…

An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…

AI Chatbot enhances customer engagement and support by leveraging artificial intelligence and natural language processing (NLP) technologies…

AI optimization is a cutting-edge software feature that has revolutionized the world of technology. It leverages artificial intelligence (AI…

AI text generation is a cutting-edge feature of AI writing assistants that automates the creation of high-quality content. Leveraging advanc…

AI text summarization is a feature of AI writing assistant software that condenses long pieces of content into concise and coherent summarie…

API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…

API integration is a feature that allows different software systems, platforms, or applications to seamlessly communicate with each other. I…

API monitoring is a vital feature in software development that helps users keep track of their application programming interfaces (APIs). It…

Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…

Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…

The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…

Contextual targeting is a powerful feature that is utilized by many software programs for efficient and effective advertising. It is a metho…

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…

To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…

Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…

Data security refers to the practice of protecting digital data from unauthorized access, use, disclosure, disruption, modification, or dest…

A system or process for capturing, tracking and storing electronic documents such as PDFs, word processing files, and digital photographs of…

Drip campaigns are a series of automated emails sent in response to user actions or predefined schedules. They let you interact with groups…

Feedback Collection refers to the process of gathering and collecting feedback from users or customers about a particular product, service o…

Integrations management is a crucial feature of any software that allows for streamlined communication between different applications or sys…

The practice of increasing client interest in a company's goods or services is known as lead generation. List building, e-newsletter list ac…

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…

Multi-language support is a software feature that enables users to access and interact with the program in multiple languages. This feature…

Multilingual search is a powerful feature that allows users to search for content in multiple languages. This feature is especially useful f…

Natural Language Processing (NLP) is a software feature that enables computers to understand, interpret, and manipulate human language. It i…

Omnichannel customer engagement refers to a comprehensive approach towards managing customer interactions across multiple channels or touchp…

Role Management is a key feature that allows users to control and manage individual roles and their permissions within a software or applica…

Route to human refers to the feature in AI-powered customer service systems that seamlessly transfers complex or sensitive queries from the…

Routing is a crucial feature in software development that plays a significant role in connecting different devices or networks. It is the pr…

Order placing, order scheduling, shipping, and billing are all implemented in the ERP Sales module. This module also aids in sales forecasti…

Seamless integration refers to the ability of a software or system to seamlessly connect and work together with other software or systems wi…

A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…

Transcription is a powerful feature that allows users to effortlessly convert audio files into text documents. This technology has revolutio…

The gathering of data regarding customer interactions at all levels of a company is known as user interaction tracking. A user interaction t…

Security & Compliance

Kore.ai security and data handling

Key compliance certifications and security features for IT and security teams evaluating Kore.ai.

Certifications

GDPR✓ Certified
HIPAA✓ Certified

Security features

Single Sign-On (SSO)✓ Yes
Multi-Factor Authentication✓ Yes
Data Encryption✓ Yes
Audit Logs✓ Yes

Developer & data

Data residency
🌐

Alternatives to Kore.ai

Effortless communication - smarter ...

Compare Kore.ai vs Conversational AI Bot

Effortless customer service ...

Very Good

Compare Kore.ai vs ChatBot

Transforming customer engagement ...

Excellent

Compare Kore.ai vs aiaibot

Elevate your business with ...

Compare Kore.ai vs yellow.ai

Unlock tailored insights and ...

Compare Kore.ai vs CustomGPT

Kore.ai Customers

Gartner-logo

Gartner

IDC-logo

IDC

PC World-logo

PC World

CIO-logo

CIO

Help & Contact

Kore.ai Support Options

Customer ServiceOnline
LocationOrlando, Florida

Frequently Asked Questions About Kore.ai

Common questions buyers ask before choosing Kore.ai.

Kore.ai is a Chatbots Software. Kore.ai offers Live Chat, Chat (Messaging), Customer Support, Document Management, Automations and many more functionalities.

Kore.ai is a strong fit if: You need to deploy chatbots on multiple messaging apps and voice assistants simultaneously.; Your team lacks technical skills and requires a simple, no-coding bot creation process.. Consider alternatives if: You require highly customized or complex AI models beyond standard chatbot capabilities.; You are a small business with limited budget and no capacity for sales engagement..

Buyers commonly note the following limitations of Kore.ai: Pricing is quotation based and not publicly available; Limited transparency on advanced AI customization capabilities; May require sales engagement for onboarding and support.

Some top alternatives to Kore.ai includes Conversational AI Bot, ChatBot, aiaibot, yellow.ai and CustomGPT.

Kore.ai offers Quotation Based pricing model

We don't have information regarding integrations of the Kore.ai as of now.

The starting price of Kore.ai is $29/agent/month when yearly

Ready to try it?

Get started with Kore.ai

Get connected with the team for a personalised demo.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Grow your pipeline with buyers who are already looking for you

254,000+ buyers use Spotsaas every month to evaluate and shortlist software. Get in front of them — for free, or with a managed growth plan built around your category.