8.0
SpotScore
KarmaCRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $28 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is KarmaCRM?
KarmaCRM is an intuitive customer relationship management solution for all organizations. Its simplified, user-friendly design streamlines lead tracking, performance metrics, and service team follow-up, to allow even the most under-resourced sales department to effectively manage their sales pipeline.
Pricing
Starts from $28 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
KarmaCRM Software Demo
KarmaCRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider KarmaCRM
- Team types
- Large Enterprises, Medium Business
Why teams choose KarmaCRM
User-friendly interface enhances usability
Focus on essential CRM functions
Effective for under-resourced sales teams
Is KarmaCRM right for you?
What buyers should know before shortlisting KarmaCRM
KarmaCRM has consistently proven itself to be a valuable and feature-rich tool, particularly for small businesses and startups seeking an affordable and intuitive CRM solution. Its standout features include extensive customization options, easy integration with third-party tools like Google Apps and MailChimp, and the ability to streamline workflows with widgets, task templates, and a fully-featured calendar.
Many users appreciate its simplicity, cloud-based accessibility, and robust support system, with prompt responses even during off-hours. The platform's ability to handle contact management, email campaigns, and project coordination makes it highly versatile without unnecessary complexity.
However, some users have expressed concerns about its somewhat outdated user interface and occasionally cumbersome navigation, which can present a learning curve for newcomers. Features like file storage and reporting tools could also benefit from enhancements.
While these issues don't overshadow its overall functionality, they're worth noting for those prioritizing sleek design or advanced features. Overall, KarmaCRM strikes a solid balance between affordability, usability, and functionality, making it a reliable choice for smaller organizations aiming to centralize customer data and optimize business processes.
KarmaCRM pros and cons
- KarmaCRM pros
User-friendly interface enhances usability
Focus on essential CRM functions
Effective for under-resourced sales teams
- KarmaCRM cons
Limited advanced features for complex needs
May not integrate well with other tools
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Get started with KarmaCRM
Start your free trial — no credit card required.
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What is the pricing of KarmaCRM?
KarmaCRM Pricing Plans
Basic
$28
/User/Month
Unlimited contacts, companies and deals
Task and Event coordination
Integrations with Google and MailChimp
2 way email sync with email templates
Pro
$39
/User/Month
Everything in the Basic, plus
Automated email campaigns
20 business card scans per month
Embedded lead capture forms
Premium
$55
/User/Month
Everything in the Pro, plus
Personalized Onboarding
50 business card scans per month
Dedicated success rep
Weighing your options?
Not sure if KarmaCRM fits your budget?
KarmaCRM reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 11 reviews, with strong overall satisfaction.
What buyers like
- Simple interface suited for small businesses with limited technical resources.
- Centralizes customer information and organizes tasks and workflows in one place.
- Customizable dashboards and widgets let users configure the layout to their needs.
Common complaints
- Outdated UI with cluttered layout creates a steep learning curve for new users.
- Mobile app has limited features and restricted access to key information.
- Navigation is inconsistent — missing back buttons and random feature placement frustrate users.
Are you using KarmaCRM?
What users are saying
RD
ron d
05/29/20
Helped increase sale revenues and profits
What do you like best? I really liked the simplicity of Karma CRM. It has easy features to help reach our customers with features like contact ...
Read more
CD
Cliff d
03/13/20
Perfect CRM Software for Easily Task Management in Business
What do you like best? Manage business sales emails and set work reminders. Integrate with other tools easily to work easier. 24/7 Chat ...
Read more
MK
Mehmet K
07/02/19
KarmaCRM - my trusted assistant
What do you like best? If you want to create a non-sales process of the works that you should have after signing a new contract with your customer ...
Read more
UI
User in Construction
01/29/19
Good Karma
What do you like best? This is a simple, intuitive, and user-friendly program which makes it a great option for small businesses. It provides a way ...
Read more
UI
User in Consumer Services
01/28/19
Review
What do you like best? After a few weeks of use it gets easier and you can remember where everything finally is What do you dislike? It took ...
Read more
UI
User in Media Production
01/14/19
Strong tool, right price point, room for improvement
What do you like best? I like that this CRM is designed with professional speakers in mind. It's relatively easy to use (once you've acclimated to ...
Read more
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- A demo or quick answers, your call
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What are the features of KarmaCRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Project management is used to supervise a team's efforts to meet all project objectives while staying within budget. The information is desc…
KarmaCRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating KarmaCRM.
Certifications
Developer & data
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KarmaCRM Support Options
Frequently Asked Questions About KarmaCRM
Common questions buyers ask before choosing KarmaCRM.
KarmaCRM is a CRM Software. KarmaCRM offers Customer Support, Project Management, Lead Scoring, Call Logging and many more functionalities.
Buyers commonly note the following limitations of KarmaCRM: Limited advanced features for complex needs; May not integrate well with other tools; Basic reporting may not suffice for some.
Some top alternatives to KarmaCRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and LOGICRM.
KarmaCRM offers Free Trial, Subscription pricing models
The starting price of KarmaCRM is $28/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].