Guest User· asked about 6 months ago

How does Freshservice handle ticket updates for customers?

we want our customers to stay informed about their support requests. does Freshservice provide real-time status updates?

Service Desk Software Help Desk Software

10 Upvotes1 answer

1 Answer

MeghnaSpotsaas Team· about 6 months ago

Product Marketing

Yes, Freshservice allows customers to view real-time status updates on their support tickets. This feature improves communication and keeps customers informed about their requests.

Accepted