Service Desk Software discussions

i saw that vivantio offers a free trial and subscription plans. what do these plans typically include, and how do they compare in terms of features?

I saw there's a free trial, but what are the subscription costs after that? are there different tiers?

we need robust reporting for our support metrics. can tikit provide that?

we're a team of 8, but I noticed the free version only supports 2 technicians. does that mean we have to pay right away?

our team is looking for a solution that can manage our IT assets. does ServiceDesk Plus offer asset management features?

we're already using a few IT management tools, and I'm curious if alemba can integrate with them. has anyone had experience with that?

i’m curious if time tracking features are available across all pricing plans or just in the paid ones?

we're moving a lot of our services to the cloud and I’m curious if centreon is capable of monitoring cloud environments effectively?

we're looking for help desk software that also manages IT assets. Does Track-It have features for that?

we're a small 5-person support team and considering Mint Service Desk. is the freemium plan sufficient for us, or would we quickly outgrow it?

we're currently using another tool and looking to switch. can anyone explain how BMC Helix ITSM handles incident management specifically?

we're a small team of 8 people and wondering if GLPI might be too complex for us. what do you think?