Calltouch Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Overview
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Features
Buyer feedback
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What is Calltouch?
Introducing Calltouch - the ultimate solution for comprehensive analytics. With a focus on end-to-end evaluation, this software provides precise data on the effectiveness of various advertising channels, campaigns, and keywords. It takes into account all types of interactions - calls, online inquiries, chats, and even purchases. Plus, it offers automatic scoring and sentiment analysis of phone conversations. Thanks to its full-fledged conversion funnel, you can track ad impressions all the way to actual sales, resulting in a higher ROI. Make informed decisions and optimize your marketing strategies with Calltouch.
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Calltouch was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Calltouch
- Team types
- Large Enterprises, Medium Business
Why teams choose Calltouch
Tracks all types of customer interactions
Provides sentiment analysis for calls
Offers comprehensive reporting for marketing effectiveness.
Is Calltouch right for you?
What buyers should know before shortlisting Calltouch
Calltouch Call Tracking shines as a user-friendly and feature-rich tool, making it a go-to choice for businesses looking to analyze and monitor communications effectively. Users appreciate its seamless integration with third-party products, facilitating easy implementation.
The analytics prowess of Calltouch stands out, offering in-depth insights and aiding in improving sales and customer service. The ability to track phone call leads and manage various interactions efficiently is a significant strength highlighted by reviewers.
While users mainly praise its functionalities, some express minor concerns, such as the need for enhanced reporting features or more advanced customization options. Overall, Calltouch Call Tracking emerges as a reliable solution that simplifies tracking and analyzing communications, enhancing overall productivity and customer interactions for businesses.
Calltouch pros and cons
- Calltouch pros
Tracks all types of customer interactions
Provides sentiment analysis for calls
Offers comprehensive reporting for marketing effectiveness.
- Calltouch cons
Setup can be complex
May not suit small businesses
Ready to try it?
Get started with Calltouch
Connect with the team for a personalised demo.
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See how it stacks up
Compare Calltouch side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of Calltouch?
Calltouch Pricing Plans
Start+
Tracking applications and goals on the site
Integration with advertising platforms and CRM
Detailed reports, sales funnel and ROI
Smart Application
14 days free
Show more +
Standard
Dynamic and static call tracking
Drill down to keyword
Tracking applications and goals on the site
Detailed reports, sales funnel and ROI
Integration with advertising platforms and CRM
Show more +
Premium
Priority Service
Free callback and predict
Yandex.Direct and Google.Ads contextual advertising optimizer
Integration with services and CRM
Connecting and configuring end-to-end analytics (within the framework of ready-made integrations)
Weighing your options?
Not sure if Calltouch fits your budget?
Calltouch reviews and ratings
What buyers like
- User-friendly interface with easy navigation and setup process.
- Analytics tools for tracking and analyzing communications.
- Integration capabilities with third-party products and CRM systems.
Common complaints
- Complexity in utilizing advanced features and customizations without adequate guidance.
- Limited availability of additional apps and connectors in the marketplace may restrict extended functionalities.
What users are saying
SK
sarvesh k
10/27/23
"Cool Stuff to Know about Anonymity and"
What do you like best about Calltouch Call Tracking? It's very easy to use, User friendly and has lot of features to detect whether the person is ...
Read more
AA
Ankit A
10/26/23
"It’s a best thing to know who’s behind the calls"
What do you like best about Calltouch Call Tracking? Best in analytics, it could be the good fit for integration with CRM and any sort of marketing ...
Read more
AU
Anonymous User
08/23/23
"CallTouch Call Tracking"
What do you like best about Calltouch Call Tracking? Calltouch Call Tracking allows our company to track and monitor communications in order to ...
Read more
AU
Anonymous User
08/22/23
"CallTouch Call Tracking helps with"
What do you like best about Calltouch Call Tracking? It is the best service to analyze phone call leads, I'm grateful to have this service! I like how ...
Read more
AU
Anonymous User
08/22/23
"Great Small Agency, Intriguing Data Platform"
What do you like best about Calltouch Call Tracking? The team and support provided by Calltouch is top-notch. Their platform's UI is spectacular and ...
Read more
MA
Mahesh A
07/04/23
"Best to improve phone based interactions"
What do you like best about Calltouch Call Tracking? Easy to operate and manage the phone based interactions with customers. Precise with the ...
Read more
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- A demo or quick answers, your call
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What are the features of Calltouch?
Conversational intelligence is a feature of AI sales assistant software that revolutionizes customer interactions. By analyzing and unders…
The ability to link site engagements to metrics on who has interacted with your campaigns is conversion tracking. You can track conversions…
Keyword tracking is a crucial feature of any software that helps users to monitor and analyze the performance of specific keywords over time…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Lead source tracking is a software feature that allows businesses to track the origin of their leads or potential customers. It provides val…
The practice of attributing sales and profitability growth to the impact of marketing initiatives is known as marketing ROI. Businesses can…
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinio…
Calltouch security and data handling
Key compliance certifications and security features for IT and security teams evaluating Calltouch.
Certifications
Developer & data
Alternatives to Calltouch
Calltouch Support Options
Frequently Asked Questions About Calltouch
Common questions buyers ask before choosing Calltouch.
Calltouch is a Inbound Call Tracking Software. Calltouch offers Lead Source Tracking, Keyword Tracking, Marketing ROI Analytics, Sentiment Analysis, Conversion Tracking and many more functionalities.
Buyers commonly note the following limitations of Calltouch: Setup can be complex; May not suit small businesses; Limited third-party integrations..
Some top alternatives to Calltouch includes ResponseTap, Retreaver, Calltracks, CallView 360 and TrackMyAd.
Calltouch offers Subscription pricing model
The starting price is not disclosed by Calltouch. You can visit Calltouch pricing page to get the latest pricing.
Ready to try it?
Get started with Calltouch
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].