Top 10 Augment CXM Alternatives 2026
Transforming customer insights, driving satisfaction.
Main Features
- Collaboration
- Customer Support
- Machine Learning
- Reporting
Pricing
Augment CXM offers custom pricing plan
Augment CXM is a Conversation Intelligence Software platform with a user rating of 4.9★ based on 11 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Conversation Intelligence Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Augment CXM vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Augment CXM Current | Conversation Intelligence Software | Custom pricing | 4.9 ★ | ✗ No |
 Jiminny | Conversation Intelligence Software | Free trial | 5.0 ★ | ✓ Yes |
 VoiceOps | Conversation Intelligence Software | Custom pricing | 4.8 ★ | ✗ No |
 DeftGPT | Conversation Intelligence Software | Free plan available | 3.0 ★ | ✓ Yes |
 Salesken | Conversation Intelligence Software | Custom pricing | 5.0 ★ | ✗ No |
 Marchex | Conversation Intelligence Software | Custom pricing | 4.6 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Augment CXM alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Jiminny
Transforming conversations into conversions.
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What is Jiminny?
Introducing Jiminny - the ultimate solution for building smarter sales teams. Our platform provides conversation intelligence and detailed insights for faster growth, allowing you to pinpoint the most important moments in your customer conversations. With Jiminny, you can easily record, ...
Read moreCommon Features
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Machine Learning
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Collaboration
Unique Features
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Analytics
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Reports
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Workflow Management
+ 16 more
Pricing
Free Trial available
Jiminny offers custom pricing plan
VoiceOps
Empowering call center success with data-driven coaching.
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What is VoiceOps?
VoiceOps is a revolutionary call centre coaching and enablement software designed to bolster Return On Investment (ROI). By harnessing the power of data and transforming it into tangible outcomes, it facilitates flexibility for the calls received. With VoiceOps, call centre operators are able ...
Read moreCommon Features
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Collaboration
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Machine Learning
Unique Features
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Training Management
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Knowledge Database
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Document Management
+ 14 more
Pricing
VoiceOps offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
DeftGPT
Revolutionize customer engagement with DeftGPT.
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What is DeftGPT?
DeftGPT is a ChatGPT alternative that adds document chat and in-interface image generation to standard AI conversation. It retains user behavior patterns over time to reduce repetitive context-setting and offers dynamic personalization and advanced search across conversations.
Read moreCommon Features
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Machine Learning
Unique Features
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Chat (Messaging)
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Audio
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Multi-language Support
+ 2 more
Pricing
DeftGPT offers custom pricing plan
Salesken
Convert more leads with AI-powered sales assistant.
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What is Salesken?
SalesKen is an AI-powered sales assistant designed to help businesses convert more leads. With detailed insights into lead scoring and conversion metrics, users can easily diagnose and address any potential weaknesses in their process. SalesKen offers seamless integration with platforms like ...
Read moreCommon Features
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Machine Learning
Unique Features
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Calendar Management
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Contact Management
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Training Management
+ 10 more
Pricing
Salesken offers custom pricing plan
Marchex
Maximize your inbound leads with Marchex.
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What is Marchex?
Marchex Call Analytics is the next-generation inbound call tracking software. This intelligent call tracking system allows businesses to analyze, optimize, and grow their inbound leads. Marchex helps to bring clarity to the complex sales process for organizations using inbound calling as a key ...
Read moreCommon Features
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Collaboration
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Machine Learning
Unique Features
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Contact Management
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Knowledge Database
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Lead Management
+ 15 more
Pricing
Marchex offers custom pricing plan
Pattr
Transforming customer conversations, one interaction at a time.
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What is Pattr?
Introducing Pattr, an innovative Conversational AI platform designed to revolutionize customer experiences. With its powerful abilities, Pattr empowers, enhances, and comprehends all your customer conversations in real-time, at a large scale. Say goodbye to ineffective and mundane interactions, ...
Read moreCommon Features
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Collaboration
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Machine Learning
Unique Features
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Chat (Messaging)
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Knowledge Database
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Lead Management
+ 18 more
Pricing
Pattr offers custom pricing plan
Espressive
Boost productivity with intelligent support solutions.
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What is Espressive?
Espressive Barista is an artificially intelligent virtual support agent (VSA) that is designed to effectively automate employee inquiries & requests with personalized answers. Its advanced natural language processing and conversational AI capabilities ultimately result in the reduction of 70% ...
Read moreCommon Features
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Machine Learning
Unique Features
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Chat (Messaging)
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Knowledge Database
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Analytics
+ 9 more
Pricing
Espressive offers custom pricing plan
Fireflies.ai
Maximize productivity and minimize social media stress.
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What is Fireflies.ai?
FireFlies.ai is productivity bots software which means it's going to make the time spent on social media more focused and save user time by reading their social feeds, scheduling posts and automating a lot of the activities user is trying to achieve. It's going to be faster and allows to use ...
Read moreCommon Features
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Collaboration
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Machine Learning
Unique Features
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Contact Management
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Knowledge Database
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Lead Management
+ 16 more
Pricing
Starts from $10/User/Month when Billed Yearly, also offers free forever plan
Crystal Knows
Unleash the power of pre-meeting insights.
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What is Crystal Knows?
Crystal Knows is a pre-meeting intelligence tool for sales reps, account executives, and recruiters who want communication guidance before high-stakes conversations. It analyzes publicly available online data to build personality profiles and then provides real-time recommendations on messaging ...
Read moreCommon Features
No common features
Unique Features
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Mobile App
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Prospecting Tools
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Contact Management
+ 7 more
Pricing
Crystal Knows offers custom pricing plan
Article Forge
Effortlessly create top-notch articles with AI.
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What is Article Forge?
Article Forge is an AI-powered content creator that simplifies the process of writing high-quality and on-topic articles. With just one click, the sophisticated AI-driven technology can generate top-notch content at a fraction of the cost compared to traditional methods. No more hassle or ...
Read moreCommon Features
No common features
Unique Features
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SEO Optimized
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API Access Management
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Content Management
+ 2 more
Pricing
Free Trial available, Try Now
Starts from $13/Month when Billed Yearly
Which Augment CXM Alternative Is Right for You?
- If you need a free or low-cost option: Jiminny — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: Jiminny — holds the highest user rating (5.0★) among Augment CXM alternatives.
- If you want a mid-range option: Pattr — sits in the middle of the list by rating and may fit teams with mixed requirements.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Augment CXM for Conversation Intelligence Software are Jiminny (5.0★), Salesken (5.0★), Espressive (4.9★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Augment CXM, prioritize: Customer Support, Machine Learning, Reporting, Collaboration, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Conversation Intelligence Software tools are Replicant, Aisera, Verifast AI. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Augment CXM is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Augment CXM has a rating of 4.9. 3 alternatives — including Jiminny and Salesken — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].