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HaloITSM Alternatives: 6 Options Compared, Including Free (2026)

Explore 6 alternatives to HaloITSM, vetted by our editors with real user reviews, pricing, and feature comparisons.

A side-by-side look at 6 free HaloITSM alternatives

Quick answer

For a quick answer, the leading HaloITSM alternatives are ALVAO Service Desk, GLPI and InvGate Service Desk. ALVAO Service Desk leads the list with a 4.61★ rating from real users. Compare all 6 on rating and pricing below.

If HaloITSM isn't the right fit on price, features, or ease of use, these 6 service desk software free alternatives are the strongest options. We rank them by SpotScore, which blends real-user satisfaction with market presence, then by star ratings and pricing model. Every tool here is vetted by our editors. Scan the table first, then read the full breakdown below.

ProductSpotScoreRatingPricingBest for
ALVAO Service DeskEfficiently manage requests and streamline workflows with ALVAO Service Desk.—★★★★★ 4.61(36)Freefrom $3 /User/Monthteams of all sizes
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.—★★★★★ 4.51(43)FreeFree Trial · Quotation Basedteams of all sizes
VivantioSimplify your IT processes with ease.—★★★★☆ 4.39(282)Freefrom $42 /User/Monthteams of all sizes
IBM Control DeskStreamline your service desk with intelligent asset management.—★★★★☆ 4.03(15)FreeFree Trial · Quotation Basedteams of all sizes
BMC Helix ITSMStreamline customer interactions with Helix.—★★★★☆ 3.59(278)FreeFree Trial · Quotation Basedteams of all sizes
ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

36 verified reviews

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What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

Read more about ALVAO Service Desk
Free TrialTry Free →
GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

40 verified reviews

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Free TrialTry Free →

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InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

43 verified reviews

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What is InvGate Service Desk?

InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.

Read more about InvGate Service Desk
Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

Vivantio - Service Desk Software

Vivantio

Simplify your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

282 verified reviews

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What is Vivantio?

Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA ...

Read more about Vivantio
Free Trial
IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.0

15 verified reviews

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What is IBM Control Desk?

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

Read more about IBM Control Desk
Free Trial·

IBM Control Desk offers custom pricing plan

BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

Streamline customer interactions with Helix.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.6

278 verified reviews

Add to compare

What is BMC Helix ITSM?

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Read more about BMC Helix ITSM
Free Trial·

BMC Helix ITSM offers custom pricing plan

HaloITSM vs its closest competitors

Buyers comparing HaloITSM usually weigh it against these 6 service desk software competitors, starting with ALVAO Service Desk, GLPI and InvGate Service Desk. Each is compared against HaloITSM on rating, pricing and feature coverage below.

Tools similar to HaloITSM

Searches for "sites like HaloITSM" and "apps like HaloITSM" land on the same set of options as "HaloITSM alternatives" — the 6 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each HaloITSM alternative is here

ALVAO Service DeskBest for teams of all sizes

Easy to use service desk with all necessary features for incident, problem, and service management.

Watch for: Knowledge base and integration with certain tools like TeamViewer could be improved.

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

VivantioBest for teams of all sizes

User-friendly interface

Watch for: Limited integrations with third-party tools

IBM Control DeskBest for teams of all sizes

Centralizes IT service management with strong control features across incidents, assets, and requests.

Watch for: Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

BMC Helix ITSMBest for teams of all sizes

Comprehensive customer view

Watch for: Complex setup process

Why teams look for a HaloITSM alternative

Before comparing options, it helps to name why teams leave HaloITSM in the first place:

  • Some settings can be challenging to find due to high level of customization.
  • Limited documentation for certain features, requiring frequent engagement with support.
  • Complexity in setting up certain functions.
  • Limited options and functionality in the cloud-based version compared to on-premises.

How to pick the right HaloITSM replacement

Here's the data-driven picture across all 6 service desk software free alternatives: 6 offer a free tier; paid plans run $3–$42, with ALVAO Service Desk the cheapest entry point; and GLPI is the highest rated at 4.73★ across 40 reviews.

How we score these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to HaloITSM are GLPI (4.7★), ALVAO Service Desk (4.6★), InvGate Service Desk (4.5★). Compare all 6 alternatives side-by-side above.

When evaluating alternatives to HaloITSM, prioritize: Ticket Management, Ticketing System, Knowledge Base, Dashboard, Self Service Portal, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply HaloITSM is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Finding the right HaloITSM alternative for your team

  • On a budget / just exploring: start with a free tier — ALVAO Service Desk, GLPI and InvGate Service Desk let you evaluate without paying upfront.
  • If real-user ratings matter most: GLPI has the strongest star rating (4.73★) among the options with verified reviews.

Planning your switch from HaloITSM

Leaving HaloITSM is mostly about avoiding surprises. Export your data, check the new tool can import it, and confirm feature parity for what you actually use. Run a pilot before the full switch, and keep your HaloITSM account open until migration wraps. The free tiers above let you trial without spending.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].