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Best Free Customerly Alternatives — 12 Tools Compared in 2026

Explore 12 alternatives to Customerly — vetted by our editors with real user reviews, pricing, and feature comparisons.

12 free Customerly alternatives worth comparing

Quick answer

Among free live chat software alternatives to Customerly, the leaders are LiveAgent, LiveChat and Crisp. LiveAgent ranks number one with a SpotScore of 9.8 and 4.7★ from real users. All 12 are compared on score, rating, and price below.

There's no single best tool for everyone, so if Customerly falls short on cost, features, or ease of use, look here. These 12 live chat software free alternatives lead the field, ranked by SpotScore (a blend of real-user satisfaction and market presence), ratings, and pricing. Compare them quickly in the table, then read each profile.

ProductSpotScoreRatingPricingBest for
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.7(870)Freefrom $15 /User/Monthteams of all sizes
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★ 4.4(791)Freefrom $16 /User/Monthteams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★ 4.3(140)Freefrom $25 /User/Monthsmall & mid-size businesses
Comm100 Live ChatMaximize customer satisfaction with personalized interactions.9.3★★★★★ 4.5Freefrom $29 /User/Monthteams of all sizes
UserlikeEmpowering real-time chat for exceptional customer communication.9.2★★★★★ 4.6(462)Freefrom $90/moteams of all sizes
JivoChatConnect and convert with JivoChat.9.6★★★★ 4.2(92)FreeFree Trial · Freemium · Subscriptionteams of all sizes
BirdEyeManage your reputation like a pro.9.6★★★★★ 4.94(1957)FreeFree Trial · Quotation Basedteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★★ 4.5(630)FreeFree Trial · Freemium · Subscriptionteams of all sizes
OlarkConnect with customers. Streamline communication. Boost conversions.9.4★★★★ 4.3(250)FreeFree Trial · Quotation Basedteams of all sizes
Provide SupportEnhance customer support with effortless live chat.9.3★★★★★ 4.5(53)FreeFree Trial · Freemium · Subscriptionteams of all sizes
SnapEngageStreamline customer engagement & boost sales with SnapEngage.9.3★★★★★ 4.5(138)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
LiveHelpNowElevate your customer service with LiveHelpNow.9.3★★★★ 4.3(168)FreeFree Trial · Subscriptionsmall & mid-size businesses

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Free Trial

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

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Free Trial·

LiveChat offers custom pricing plan

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Reach in-market buyersRank above rivals2M+ buyers a year

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Free Trial

9.3

SpotScore

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

Add to compare

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

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Free Trial·

Comm100 Live Chat offers custom pricing plan

9.2

SpotScore

Userlike - Live Chat Software

Userlike

Empowering real-time chat for exceptional customer communication.

Best for: SMB teams · Mid-market · Enterprise

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What is Userlike?

Introducing Userlike, the ultimate real-time chat platform with the tagline "Empower Your Customer Communication". Seamlessly connecting internal team members, customers, and employees, this cloud-based software effortlessly integrates website chat with mobile messaging. Enjoy advanced features ...

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Free Trial·

Userlike offers custom pricing plan

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

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Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

SpotScore

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Best for: SMB teams · Mid-market · Enterprise

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What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

Read more about BirdEye
Free Trial·

BirdEye offers custom pricing plan

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

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Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

SpotScore

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Olark?

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Read more about Olark
Free Trial·

Olark offers custom pricing plan

9.3

SpotScore

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Provide Support?

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Read more about Provide Support
Free Trial·

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

9.3

SpotScore

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Read more about SnapEngage
Free Trial·

Starts from $16/User/Month

9.3

SpotScore

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Best for: SMB teams · Mid-market

Start Free Trial

Add to compare

What is LiveHelpNow?

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Read more about LiveHelpNow
Free Trial·

Starts from $9/Month

Why each made our Customerly alternatives list

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Comm100 Live Chat9.3Best for teams of all sizes

AI-powered chatbox

Watch for: Complex setup process

Userlike9.2Best for teams of all sizes

Simple and effective UI with many useful features that are easy to implement.

Watch for: Initial complexity for newcomers in activating and utilizing all features.

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

BirdEye9.6Best for teams of all sizes

Exceptional support team that guides users step-by-step and ensures they feel in control.

Watch for: The richness of features may be overwhelming for new users without adequate support.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Olark9.4Best for teams of all sizes

Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.

Watch for: Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.

Provide Support9.3Best for teams of all sizes

Reliable and stable with minimal downtime, in use for years without major issues.

Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.

SnapEngage9.3Best for teams of all sizes

Easy to use with proactive chat for engaging customers and boosting revenue.

Watch for: Issues with system integrations and outdated design can affect user experience.

LiveHelpNow9.3Best for small & mid-size businesses

Outstanding customer service with quick issue resolution and great support staff.

Watch for: Limited customizations and features, making it challenging for newcomers without proper support.

Why teams look for a Customerly alternative

A handful of pain points come up again and again when teams consider replacing Customerly:

  • Some users find Customerly to be not the easiest and most efficient tool for live chat.
  • Concerns raised about the CEO's integrity and the company's commitment to promises.
  • Marketplace for additional apps and connectors is limited, potentially restricting advanced functionalities.
  • The platform's richness of features and customizations can be overwhelming for newcomers without proper support.

How to compare Customerly alternatives

A factual rundown of the 12 free alternatives: 12 offer a free tier; paid plans run $15–$90, with LiveAgent the cheapest entry point; and BirdEye is the highest rated at 4.94 across 1957 reviews.

How we decide the order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Customerly are BirdEye (4.9★), LiveAgent (4.7★), Userlike (4.6★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Customerly, prioritize: Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Customerly starts from $24 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Customerly is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to choose a Customerly alternative with confidence

  • On a budget / just exploring: start with a free tier — LiveAgent, LiveChat and Crisp let you evaluate without paying upfront.
  • If real-user ratings matter most: BirdEye has the strongest star rating (4.94★) among the options with verified reviews.
  • Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Getting off Customerly without the headaches

Before you commit to leaving Customerly, validate the fit. Export your data, check the import works, and confirm your essential features carry over. Pilot the switch with a free trial, then go all in, keeping Customerly open as a safety net until you're settled.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].