Zoom vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoom (6134) Get Quote Get Quote	Zoho Desk (4147) Visit website Visit Website *sponsored

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zoom is a video conferencing software that allows you to hold meetings over the internet. It brings users from specific locations around the world together so they can communicate and ... Read More	Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More
Entry Level Pricing	Starts from $12.49 , Billed Yearly	Starts from $7 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.8/10	9.7/10
User Ratings	3.7 (69243)	4.4 (3462)
	Get Quote	Visit website

Software Demo

Demo

How do Zoom, Zoho Desk, Zendesk Support and Tidio Helpdesk Compare on Features?

Total Features	19 Features	27 Features
Unique Features
	Get Quote	Visit website

What Do Zoom, Zoho Desk, Zendesk Support and Tidio Helpdesk Cost?

Pricing Option
Starting From	$12.49 , Billed Yearly	$7 , yearly
Pricing Plans	Basic (Zoom One) Get Started Meetings up to 40 minutes per meeting 100 Attendees per meeting Whiteboard 3 included Show more + Pro (Zoom One) Get Started Meetings up to 30 hours per meeting 100 Attendees per meeting Whiteboard 3 included Show more + Business (Zoom One) Get Started Meetings up to 30 hours per meeting 300 Attendees per meeting Whiteboard Unlimited Show more + Browse all pricing plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Visit Website

Zoom vs Zoho Desk vs Zendesk Support User Reviews & Rating Comparison

User Ratings	3.7 (based on 69243 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 4610 Very Good 1000 Good 154 Poor 56 Terible 314	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Expert's Review generated by AI	Zoom has proven to be a versatile and reliable platform for virtual meetings, with a multitude of users praising its user-friendly interface and top-notch video and audio quality. The ability to ...Read more	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more
Pros and Cons	Pros and Cons of Zoom High-quality audio and video for virtual meetings, especially with large groups. Excellent customer service with patient and supportive representatives. Easy screen sharing and whiteboard features for enhanced collaboration. Intuitive interface and user-friendly experience for both organizers and participants. Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization. Newcomers might find the richness of features and customizations overwhelming without adequate support.	Pros and Cons of Zoho Desk Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Zendesk Veeva Splunk	NHS Rogers ESSILOR

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots
Videos	6 Videos	4 Videos

Alternatives

Alternatives	Livestorm 4.4 Cisco Webex Meetings 4.3 Google Meet 4.4	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoom and Zoho Desk offer a Free Trial.

Zoom is designed for Large Enterprises, Medium Business and Small Business.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zoom Starts at $12.49/Month when Billed Yearly whereas for Zoho Desk Starts at $7/user/month when yearly.

Some top alternatives to Zoom includes Livestorm, Cisco Webex Meetings, Google Meet, GotoMeeting, Cisco Webex Teams, BlueJeans Virtual Meetings, VideoMeet, Jitsi Meet, Video Window and Zip Conferencing.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zoom vs Zoho Desk vs Zendesk Support vs Tidio Helpdesk - Which Tool Fits Your Business?

Zoom

Zoho Desk

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zoom, Zoho Desk, Zendesk Support and Tidio Helpdesk Compare on Features?

Total Features

Unique Features

What Do Zoom, Zoho Desk, Zendesk Support and Tidio Helpdesk Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zoom vs Zoho Desk vs Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zoom

Pros and Cons of Zoho Desk

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure