Zonka Feedback vs Promoter.io Comparison
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
Promoter.io
Starting at $100 /Month
- Free Trial
- Large Enterprises
- Medium Business
Promoter.io allows user to create targeted NPS surveys and also automate the analysis of the results using machine learning. With this tool, user will be able to get meaningful results in minutes! User can also email rep…
Zonka Feedback leads on user satisfaction with a 4.7-star rating across 130 reviews.
SpotSaaS Analysis
Zonka FeedbackPromoter.io
The core difference lies in Zonka Feedback's emphasis on customizable survey building and offline capabilities, while Promoter.io focuses on streamlined surveys with automated analysis. Zonka Feedback is ideal for teams needing flexibility and offline data collection, whereas Promoter.io suits those seeking quick insights with minimal setup.
- Customizable NPS surveys with templates - Strong offline capabilities for data collection - Flexible survey building with advanced logic - Ideal for small to medium businesses - Affordable pricing at $24 - User-friendly interface
- Streamlined NPS surveys for quick insights - Automated analysis using machine learning - Strong customer support available - Suitable for small to medium businesses - Higher pricing at $100 - Minimal setup effort required
Zonka Feedback vs Promoter.io — at a glance
| Feature | Zonka Feedback | Promoter.io |
|---|---|---|
| Rating | 4.7 / 5 | 3.8 / 5 |
| Reviews | 130 | 432 |
| Starting price | $24 /Month | $100 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Zonka Feedback and Promoter.io
- Pricing: Zonka Feedback starts at $24 /Month, while Promoter.io starts at $100 /Month.
- User satisfaction: Zonka Feedback scores higher with a 4.7-star average.
- Deployment: Zonka Feedback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Promoter.io supports SaaS/Web/Cloud.
Zonka Feedback vs Promoter.io — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Best for streamlined NPS surveys with automated analysis and strong support.
- You need quick, meaningful NPS insights with minimal setup effort.
- Your team values automated machine learning analysis of survey results.
- You want easy-to-use software with responsive customer support.
- Your company requires extensive native integrations beyond basic options.
- You need highly flexible and low-cost survey customization features.
Zonka Feedback: Best for customizable, easy-to-use NPS surveys with strong offline capabilities. Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support.
Description | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback | Promoter.io allows user to create targeted NPS surveys and also automate the analysis of the results using machine learning. With this tool, user will be able to get meaningful results in ... Read More about Promoter.io |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
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Software Demo
Demo |
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How do Zonka Feedback and Promoter.io Compare on Features?
Total Features | 28 Features | 19 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Zonka Feedback and Promoter.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Zonka Feedback User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Leroy Merlin  SAP  BCG |  Hatch  Outdoorsy  Outdoor Voices |
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Media and Screenshots
Screenshots |  5 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  1 Videos |  2 Videos |
Top Alternatives to Zonka Feedback and Promoter.io in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zonka Feedback or Promoter.io?
- Zonka Feedback edges out the other on user ratings (4.7 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zonka Feedback and Promoter.io offer a free trial?
- Yes, both Zonka Feedback and Promoter.io offer a free trial.
- What is the starting price of Zonka Feedback vs Promoter.io?
- Zonka Feedback starts at $24 /Month. Promoter.io starts at $100 /Month.
- What are the top alternatives to Zonka Feedback?
- Top alternatives to Zonka Feedback include Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.
- What are the top alternatives to Promoter.io?
- Top alternatives to Promoter.io include Zonka Feedback, Customer.guru, Startquestion, YesInsights, Trustmary.