Zoho CRM vs OroCRM vs Bigin by Zoho CRM Comparison
Zoho CRM
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and drag-and-drop functionality, it simpl…
OroCRM
Starting at Contact for pricing
- Large Enterprises
- Medium Business
OroCRM is a flexible open-source customer relationship management platform designed for businesses operating in B2B, B2C, or hybrid models. Ideal for sales teams, marketers, and customer support departments, it offers a…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
OroCRM leads on user satisfaction with a 4.6-star rating across 21 reviews.
Zoho CRM vs OroCRM vs Bigin by Zoho CRM — at a glance
| Feature | Zoho CRM | OroCRM | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.6 / 5 | 4.3 / 5 |
| Reviews | 8,849 | 21 | 119 |
| Starting price | $9 /user/month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Zoho CRM and OroCRM
- Pricing: Zoho CRM starts at $9 /user/month. OroCRM pricing is not publicly listed.
- Free trial: Zoho CRM offers a free trial; OroCRM does not.
- Target audience: Zoho CRM is built for Freelancers / Consultants and Large Enterprises, while OroCRM targets Large Enterprises and Medium Business.
- User satisfaction: OroCRM scores higher with a 4.6-star average.
- Deployment: Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; OroCRM supports SaaS/Web/Cloud.
Compare Zoho CRM vs OroCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing customizable, cost-effective CRM.
- You want an intuitive, easy-to-use CRM with minimal technical expertise required
- Your business needs highly customizable workflows, fields, and dashboards
- You seek strong sales automation and seamless integration with tools like G Suite and Power BI
- You are a large enterprise requiring deep scalability and advanced CRM features
- You need extensive advanced third-party app integrations beyond the available marketplace
Large Enterprises, Medium Business, Small Business
Small Business
Zoho CRM typically suits Freelancers / Consultants and Large Enterprises. OroCRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zoho CRM is an intuitive and powerful customer relationship management solution designed to enhance business workflows and improve collaboration. With its user-friendly interface and ... Read More about Zoho CRM | OroCRM is a flexible open-source customer relationship management platform designed for businesses operating in B2B, B2C, or hybrid models. Ideal for sales teams, marketers, and customer ... Read More about OroCRM | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 8.5/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 50–500 Employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Sales Processes: With Zoho CRM, your sales team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. Managers will appreciate the time saved and the increase in productivity.
- Enhanced Customer Insights: The platform offers robust analytics and reporting features that empower administrators to gain deep insights into customer behavior. This data-driven approach enables you to tailor strategies that resonate with your target audience.
- Seamless Integration: Zoho CRM seamlessly integrates with a wide range of third-party applications, making it easy for executives to unify their tech stack. This interoperability ensures that all teams are aligned and working efficiently towards common goals.
- Comprehensive Customer Visibility: OroCRM provides a 360-degree view of the customer lifecycle, enabling sales, marketing, and support teams to work from a single, unified profile for better decision-making.
- Tailored for Complex Sales Cycles: It is ideal for businesses with layered sales processes, offering detailed lead and opportunity tracking, segmentation, and pipeline analytics that support long-cycle B2B transactions.
- Highly Customizable Platform: As an open-source solution, OroCRM offers extensive customization capabilities, allowing organizations to adapt workflows, data structures, and modules to fit unique operational needs.
No key benefits available yet.
Best fit
- 1-500 employees.
- Martech, SaaS, Consulting, Sales Automation, Fintech.
- Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.
- 50–500 Employees
- Wholesale, Manufacturing, eCommerce, Automotive, Logistics, Distribution, Financial Services
- Sales Managers, Marketing Directors, CRM Administrators, Business Analysts, Customer Support Managers, Operations Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to Zoho CRM due to the complexity of its interface, which can be overwhelming for new users and hinder productivity during the onboarding process.
- Some businesses may require more advanced customization options that Zoho CRM does not fully support, limiting their ability to tailor the software to specific operational needs.
- Cost concerns can also drive users to explore alternatives, especially if they find competing solutions that offer comparable features at a lower price point or with more flexible pricing structures.
- OroCRM does not offer as many pre-built integrations with major platforms like Salesforce, HubSpot, or Google Workspace, which can be a disadvantage for companies seeking quick and seamless connectivity with their existing tech stack..
- Due to its open-source nature and flexible customization options, OroCRM can be more complex to set up and configure compared to plug-and-play CRM alternatives with guided onboarding experiences.
- Some users report that OroCRM's interface feels less modern or user-friendly compared to more mainstream CRMs, potentially impacting adoption among non-technical users or smaller teams.
No alternatives guidance available yet.
Software Demo
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How do Zoho CRM, OroCRM and Bigin by Zoho CRM Compare on Features?
Total Features | 47 Features | 7 Features | 10 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zoho CRM, OroCRM and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Zoho CRM vs OroCRM User Reviews & Rating Comparison
User Ratings | 4.6 (based on 21 reviews) | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, customization, and cost-effectiveness, tempered by concerns about scalability and occasional performance issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 21 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Amazon  EuroKids  HotStar |  GVL  MTH Retail Group  Hoyes Michalos |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  4 Screenshots |  3 Screenshots |
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Videos |  1 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zoho CRM or OroCRM?
- OroCRM edges out the other on user ratings (4.6 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zoho CRM and OroCRM offer a free trial?
- Zoho CRM offers a free trial. OroCRM does not.
- What is the starting price of Zoho CRM vs OroCRM?
- Zoho CRM starts at $9 /user/month. OroCRM starts at Contact for pricing.
- What are the top alternatives to Zoho CRM?
- Top alternatives to Zoho CRM include Bigin by Zoho CRM, Zoho One, Hubspot Marketing Hub, Freshsales, Salesforce.
- What are the top alternatives to OroCRM?
- Top alternatives to OroCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.