Zendesk Support vs TrackingTime - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	TrackingTime (44) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	TrackingTime is a cloud-based time tracking and project management software that allows users to easily track time, send invoices, track time utilization and work-hours. It's simple to ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $4.16 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.2/10	8.5/10
User Ratings	4.3 (7934)	3.8 (15)
	Visit website	Get Quote

Software Demo

Demo

How do Zendesk Support and TrackingTime Compare on Features?

Total Features	29 Features	8 Features
Unique Features
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What Do Zendesk Support and TrackingTime Cost?

Pricing Option
Starting From	$19 , yearly	$4.16 , Billed Yearly
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Free Get Started Track time on every platform (web, desktop, and mobile) Slack Bot Track time in 50+ business apps (Asana, Smartsheet, Trello and more) Show more + Pro Get Started Includes features of Free plan, plus Week, month and team calendar views View and edit time for your team members Show more + Business Get Started Includes features of Pro plan, plus User groups Audit logs Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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Zendesk Support User Reviews & Rating Comparison

User Ratings	4.3 (based on 7934 reviews)	3.8 (based on 15 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 36 Very Good 6 Good 1 Poor 0 Terible 1
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	TrackingTime PRO has proven itself as an intuitive and efficient time management tool, gaining consistent praise for its flexibility, user-friendly interface, and seamless project tracking ...Read more
Pros and Cons	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	Pros and Cons of TrackingTime Very simple, user-friendly interface and easy to learn, even for non-technical users. Flexible time tracking features, allowing detailed tracking, pausing, and manual adjustments. Effective project and task management tools like color-coding, tags, and calendar views. Seamless integrations with popular tools like Asana, Gmail, and Microsoft Teams improve workflow efficiency. Limited functionality in the free version, leaving many features inaccessible after the trial period. Some users report difficulty with report creation and certain integrations like Smartsheet or Basecamp.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Uber Siemens Shopify	Crowe Iss Openstax

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots
Videos	2 Videos	5 Videos

Top Alternatives to Zendesk Support and TrackingTime in 2025

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	Timely 4.7 TimeTracker App 3.6 Toggl Track 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zendesk Support and TrackingTime offer a Free Trial.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

TrackingTime is designed for Freelancers, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for TrackingTime Starts at $4.16/User/Month when Billed Yearly.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to TrackingTime includes Timely, TimeTracker App, Toggl Track, Hubstaff, Clockify, Tick, TimeTrack, Timebase, Timesheet and Tack.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zendesk Support vs TrackingTime - Which Help Desk Software Platform Is Better in July 2025?

Zendesk Support

TrackingTime

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zendesk Support and TrackingTime Compare on Features?

Total Features

Unique Features

What Do Zendesk Support and TrackingTime Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zendesk Support

Pros and Cons of TrackingTime

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Zendesk Support and TrackingTime in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure