Which is better, Zendesk Sunshine or Bigin by Zoho CRM?

Bigin by Zoho CRM edges out Zendesk Sunshine based on user ratings across 119 reviews. That said, the best pick depends on your workflow — Zendesk Sunshine may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Zendesk Sunshine and Bigin by Zoho CRM?

Key differences between Zendesk Sunshine and Bigin by Zoho CRM include pricing (Zendesk Sunshine starts at $19 vs Bigin by Zoho CRM at $7); target audience (Zendesk Sunshine targets Individuals while Bigin by Zoho CRM serves Small Business). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Zendesk Sunshine and Bigin by Zoho CRM offer a Free trial?

Yes, both Zendesk Sunshine and Bigin by Zoho CRM offer a Free Trial.

Who are the typical users of Zendesk Sunshine?

Zendesk Sunshine is designed for Individuals, Large Enterprises, Medium Business, Small Business.

Who are the typical users of Bigin by Zoho CRM?

Bigin by Zoho CRM is designed for Small Business.

What is the starting price of Zendesk Sunshine and Bigin by Zoho CRM?

Pricing for Zendesk Sunshine starts at $19/User/Month, whereas Bigin by Zoho CRM starts at $7/User/Month.

What are the best alternatives to Zendesk Sunshine?

Some top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

What are the best alternatives to Bigin by Zoho CRM?

Some top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.

Zendesk Sunshine vs Bigin by Zoho CRM Comparison

Last updated: May 21, 2026

Zendesk Sunshine

4.2(22 reviews)

Starting at $19 /User/Month

Free Trial
Individuals
Large Enterprises

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Bigin by Zoho CRM leads on user satisfaction with a 4.3-star rating across 119 reviews.

Zendesk Sunshine vs Bigin by Zoho CRM — at a glance

Feature	Zendesk Sunshine	Bigin by Zoho CRM
Rating	4.2 / 5	4.3 / 5
Reviews	22	119
Starting price	$19 /User/Month	$7 /User/Month
Free trial	Yes	Yes
Free version	No	No
Best for	Individuals, Large Enterprises, Medium Business	Small Business
Category	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available
Support modes	24/7 (Live rep), Online	Business Hours, Online
Certifications	SOC 2	—
Data residency	Global	Global

Key differences between Zendesk Sunshine and Bigin by Zoho CRM

Pricing: Zendesk Sunshine starts at $19 /User/Month, while Bigin by Zoho CRM starts at $7 /User/Month.
Target audience: Zendesk Sunshine is built for Individuals and Large Enterprises, while Bigin by Zoho CRM targets Small Business.
User satisfaction: Bigin by Zoho CRM scores higher with a 4.3-star average.
Deployment: Zendesk Sunshine supports SaaS/Web/Cloud; Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Zendesk Sunshine vs Bigin by Zoho CRM — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Zendesk Sunshine (53) Talk to an expert Talk to an expert	Bigin by Zoho CRM (279) Visit website Visit Website *sponsored

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Zendesk Sunshine

Best for

Individuals, Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Zendesk Sunshine typically suits Individuals and Large Enterprises. Bigin by Zoho CRM tends to fit Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $19	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score What's this? ↗	7.9/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.2 (22)	4.3 (119)
	Get pricing help	Visit website

Software Demo

Demo

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Zendesk Sunshine and Bigin by Zoho CRM Compare on Features?

Total Features	4 Features	10 Features
Unique Features	No unique features	No unique features
	Get Quote	Visit website

Compare Zendesk Sunshine and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$19	$7 , Billed Yearly
Pricing Plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	✗ No
Data Residency	🌐 Global	🌐 Global

Zendesk Sunshine User Reviews & Rating Comparison

User Ratings	4.2 (based on 22 reviews)	4.3 (based on 119 reviews)
Rating Distribution	30 13 9 0 1	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like Intuitive and user-friendly interface, requiring little to no training for basic usage. Seamless organization and management of customer tickets, chats, and emails in one system. Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences. Common complaints Advanced features and configuration can feel daunting to new users without prior experience or adequate training. Limited sophistication in transaction-related data handling, requiring improvements for better usability. Some users report expensive integration setups that raise overall adoption costs for certain workflows.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	User-friendly customization tools streamline setup. Robust self-service options enhance customer satisfaction. Secure architecture ensures data protection. May require training for effective use. Pricing can escalate with added features.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	MCM ASG Technologies MakeSpace	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	2 Screenshots	1 Screenshots
Videos	3 Videos	2 Videos

Top Alternatives to Zendesk Sunshine and Bigin by Zoho CRM in 2026

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Zendesk Sunshine or Bigin by Zoho CRM?: Bigin by Zoho CRM edges out the other on user ratings (4.3 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Zendesk Sunshine and Bigin by Zoho CRM offer a free trial?: Yes, both Zendesk Sunshine and Bigin by Zoho CRM offer a free trial.
What is the starting price of Zendesk Sunshine vs Bigin by Zoho CRM?: Zendesk Sunshine starts at $19 /User/Month. Bigin by Zoho CRM starts at $7 /User/Month.
What are the top alternatives to Zendesk Sunshine?: Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
What are the top alternatives to Bigin by Zoho CRM?: Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.

Zendesk Sunshine vs Bigin by Zoho CRM Comparison

Zendesk Sunshine

Bigin by Zoho CRM

Zendesk Sunshine vs Bigin by Zoho CRM — at a glance

Key differences between Zendesk Sunshine and Bigin by Zoho CRM

Zendesk Sunshine vs Bigin by Zoho CRM — find the better fit before you commit.

Zendesk Sunshine

Bigin by Zoho CRM

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How do Zendesk Sunshine and Bigin by Zoho CRM Compare on Features?

Compare Zendesk Sunshine and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Zendesk Sunshine User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Zendesk Sunshine and Bigin by Zoho CRM in 2026

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Frequently asked questions