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Zendesk Chat vs Chative vs ZoomInfo Chat Comparison

Last updated:

Zendesk Chat

Starting at $19 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…

Chative

Starting at $8 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Chative is an innovative live chat platform that facilitates efficient customer engagement across multiple channels. With its advanced features, businesses can manage an unlimited number of conversations in one inbox and…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Zendesk Chat vs Chative vs ZoomInfo Chat — at a glance

FeatureZendesk ChatChativeZoomInfo Chat
Rating
Reviews
Starting price$19 /User/Month$8 /MonthContact for pricing
Free trial Yes Yes No
Free version No No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Installed - MacSaaS/Web/Cloud
APIAvailableAvailable
Support modesBusiness Hours, OnlineOnlineBusiness Hours, Online
CertificationsSOC 2
Data residencyGlobalUSUS

Key differences between Zendesk Chat and Chative

  • Pricing: Zendesk Chat starts at $19 /User/Month, while Chative starts at $8 /Month.
  • Target audience: Zendesk Chat is built for Freelancers / Consultants and Large Enterprises, while Chative targets Large Enterprises and Medium Business.
  • Deployment: Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Chative supports SaaS/Web/Cloud, Installed - Mac.

Compare Zendesk Chat vs Chative vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Zendesk Chat - Live Chat Software
Talk to an expert
Talk to an expert
Chative - Live Chat Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Zendesk Chat

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Chative

Best for

Large Enterprises, Medium Business, Small Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Zendesk Chat typically suits Freelancers / Consultants and Large Enterprises. Chative tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat

Chative is an innovative live chat platform that facilitates efficient customer engagement across multiple channels. With its advanced features, businesses can manage an unlimited number of ... Read More about Chative

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $8
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

Spotsaas Score

What's this? ↗

9.0/10

8.2/10

8.2/10

Get pricing help
Get pricing help

Software Demo

Demo

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How do Zendesk Chat, Chative and ZoomInfo Chat Compare on Features?

Total Features

9 Features

6 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Zendesk Chat, Chative and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $8
        • Not Available

        Pricing Plans

        • Sell Team

          • Email integration

          • Up to 3 paid users

          • 1 custom sales pipeline

          Show more +

        • Sell professional

          • Email integration

          • Unlimited paid users

          • 1 custom sales pipeline

          Show more +

        • Sell Enterprise

          • Email integration

          • Unlimited paid users

          • 2 sales pipelines

          Show more +

        • Browse all pricing plans
        • Not Available
        • Not Available

        Pricing Page

        Zendesk Chat pricing
        Chative pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🌐 Global
        🇺🇸 US

        Zendesk Chat vs Chative User Reviews & Rating Comparison

        Spotsaas Editor’s POV generated by AI

        What buyers like

        • Integrates well with other Zendesk products for seamless customer support management.
        • Easy to use interface, allowing for efficient communication and chat management.
        • Real-time connection and communication with customers, facilitating prompt issue resolution.

        Common complaints

        • Some challenges with integration, especially when accessing CRM software behind firewalls.
        • Lack of advanced capabilities like screen sharing for both agents and customers.
        • Limited customization options in certain features like the rating system.

        What buyers like

        • Multi-channel engagement
        • Unlimited conversations
        • 24/7 automated service

        Common complaints

        • May require technical setup
        • Limited reporting features
        • Not suitable for very small teams

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Highly customizable to match brand identity.

        • Strong analytics tools for monitoring performance.

        • Real-time engagement enhances customer satisfaction.

        • Pricing may be prohibitive for smaller businesses.

        • Basic plans lack advanced features.

        • Unlimited conversations allow for scalability.

        • Seamless integration of chat and chatbot enhances engagement.

        • Technical setup may be complex for some users.

        • Reporting features may not meet advanced analytics needs.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Media and Screenshots

        Screenshots

        5 Screenshots

        No screenshots available.

        Videos

        video-0

        4 Videos

        video-0

        2 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Zendesk Chat or Chative?
        Zendesk Chat and Chative are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific Live Chat Software needs.
        Do Zendesk Chat and Chative offer a free trial?
        Yes, both Zendesk Chat and Chative offer a free trial.
        What is the starting price of Zendesk Chat vs Chative?
        Zendesk Chat starts at $19 /User/Month. Chative starts at $8 /Month.
        What are the top alternatives to Zendesk Chat?
        Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.
        What are the top alternatives to Chative?
        Top alternatives to Chative include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.

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