YesInsights vs Promoter.io Comparison
YesInsights
Starting at $20 /Month
- Free Trial
- Large Enterprises
- Medium Business
YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey campaigns and route responses t…
Promoter.io
Starting at $100 /Month
- Free Trial
- Large Enterprises
- Medium Business
Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It distributes surveys by email,…
YesInsights leads on user satisfaction with a 4.8-star rating across 12 reviews.
Spotsaas Analysis
YesInsightsPromoter.io
The core difference between YesInsights and Promoter.io lies in YesInsights' focus on customizable survey creation and deployment, while Promoter.io emphasizes automated analysis and support for streamlined insights. Ideal buyers for YesInsights are small to medium businesses seeking ease of use and customization, whereas Promoter.io is best suited for those prioritizing quick insights with minimal setup.
- Best for small to medium businesses - Quick and customizable NPS surveys - Easy-to-use interface - Fast survey creation and deployment - Integrates with customer databases - Affordable pricing at $20
- Best for small to medium businesses - Streamlined NPS surveys - Automated analysis of survey results - Strong customer support - Minimal setup effort required - Higher pricing at $100
YesInsights vs Promoter.io — at a glance
| Feature | YesInsights | Promoter.io |
|---|---|---|
| Rating | 4.8 / 5 | 4.5 / 5 |
| Reviews | 12 | 40 |
| Starting price | $20 /Month | $100 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | US | US |
Key differences between YesInsights and Promoter.io
- Pricing: YesInsights starts at $20 /Month, while Promoter.io starts at $100 /Month.
- User satisfaction: YesInsights scores higher with a 4.8-star average.
- Deployment: YesInsights supports SaaS/Web/Cloud; Promoter.io supports SaaS/Web/Cloud.
YesInsights vs Promoter.io — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing quick, customizable NPS surveys.
- You want an easy-to-use interface for fast survey creation and deployment.
- You need customizable surveys integrated with your customer database and NPS dashboard.
- You prefer a simple, streamlined setup with minimal technical complexity.
- Your organization requires extensive third-party integrations for complex workflows.
- Your team needs advanced survey features and complex customizations without support.
Best for streamlined NPS surveys with automated analysis and strong support.
- You need quick, meaningful NPS insights with minimal setup effort.
- Your team values automated machine learning analysis of survey results.
- You want easy-to-use software with responsive customer support.
- Your company requires extensive native integrations beyond basic options.
- You need highly flexible and low-cost survey customization features.
YesInsights: Best for small to medium businesses needing quick, customizable NPS surveys. Promoter.io: Best for streamlined NPS surveys with automated analysis and strong support.
Description | YesInsights is NPS software for customer success and marketing teams that need to deploy one-click surveys quickly and track satisfaction scores over time. Its CMS lets teams manage survey ... Read More about YesInsights | Promoter.io is NPS software for customer success and product teams that want to automate feedback analysis using machine learning to surface themes and trends across large response sets. It ... Read More about Promoter.io |
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SpotScoreWhat's this? ↗ | 8.8/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do YesInsights and Promoter.io Compare on Features?
Total Features | 16 Features | 19 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare YesInsights and Promoter.io on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
YesInsights User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users overwhelmingly praise YesInsights for its ease of use, fast setup, and customizable survey capabilities, though some note limitations in integrations and complexity for new users. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and strong customer support, tempered by concerns over pricing and feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Hatch  Outdoorsy  Outdoor Voices |
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Media and Screenshots
Screenshots |  3 Screenshots |  4 Screenshots |
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Videos |  2 Videos |  2 Videos |
Top Alternatives to YesInsights and Promoter.io in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, YesInsights or Promoter.io?
- YesInsights edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do YesInsights and Promoter.io offer a free trial?
- Yes, both YesInsights and Promoter.io offer a free trial.
- What is the starting price of YesInsights vs Promoter.io?
- YesInsights starts at $20 /Month. Promoter.io starts at $100 /Month.
- What are the top alternatives to YesInsights?
- Top alternatives to YesInsights include Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore, Thermostat.
- What are the top alternatives to Promoter.io?
- Top alternatives to Promoter.io include Customer.guru, Zonka Feedback, Startquestion, YesInsights, Trustmary.