Vivantio vs ServicePRO Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
ServicePRO
Starting at $22 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointment…
Vivantio leads on user satisfaction with a 4.4-star rating across 222 reviews.
Spotsaas Analysis
VivantioServicePRO
The core difference between Vivantio and ServicePRO lies in their pricing, with Vivantio being priced at $42 and ServicePRO at $22, making ServicePRO a more budget-friendly option. Ideal buyers for Vivantio may be those looking for comprehensive service management features, while ServicePRO may appeal to smaller businesses or startups seeking cost-effective solutions.
- Higher price point at $42 - Comprehensive service management features - Suitable for businesses prioritizing robust solutions - Potentially ideal for medium to large enterprises - Offers advanced customization options - Focus on enhancing customer service experience
- More affordable option at $22 - Ideal for small businesses or startups - Basic service management functionalities - Cost-effective solution for budget-conscious buyers - User-friendly interface for quick adoption - Suitable for companies with simpler service needs
Vivantio vs ServicePRO — at a glance
| Feature | Vivantio | ServicePRO |
|---|---|---|
| Rating | 4.4 / 5 | 3.3 / 5 |
| Reviews | 222 | 11 |
| Starting price | $42 /User/Month | $22 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android |
| API | Available | — |
| Support modes | Online | Online |
| Certifications | GDPR | SOC 2 |
| Data residency | Global | US |
Key differences between Vivantio and ServicePRO
- Pricing: Vivantio starts at $42 /User/Month, while ServicePRO starts at $22 /User/Month.
- User satisfaction: Vivantio scores higher with a 4.4-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; ServicePRO supports SaaS/Web/Cloud, Mobile - Android.
Vivantio vs ServicePRO — find the better fit before you commit.
Which tool fits your team best
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Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
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Vivantio vs ServicePRO: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. ServicePRO tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More about ServicePRO |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and ServicePRO Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and ServicePRO on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Vivantio vs ServicePRO: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs ServicePRO Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 11 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and ServicePRO Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  Veale Wasbrough Vizards  The Withlacoochee River Electric Cooper  The Pennine Acute Hospitals NHS |
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Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
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Videos |  4 Videos |  3 Videos |
Top Alternatives to Vivantio and ServicePRO in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or ServicePRO?
- Vivantio edges out the other on user ratings (4.4 vs 3.3). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Vivantio and ServicePRO offer a free trial?
- Yes, both Vivantio and ServicePRO offer a free trial.
- What is the starting price of Vivantio vs ServicePRO?
- Vivantio starts at $42 /User/Month. ServicePRO starts at $22 /User/Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to ServicePRO?
- Top alternatives to ServicePRO include InvGate Service Desk, IBM Control Desk, Alemba Service Manager, TechExcel ServiceWise, Freshservice.