Vivantio vs Ivanti Service Manager Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize c…
Vivantio leads on user satisfaction with a 4.2-star rating across 234 reviews.
Spotsaas Analysis
VivantioIvanti Service Manager
The core difference between Vivantio and Ivanti Service Manager lies in their pricing structure, with Vivantio clearly stating a price point of $42 while Ivanti's pricing remains unspecified. Ideal buyers for Vivantio are likely small to medium-sized businesses looking for an affordable service management solution, whereas Ivanti Service Manager may appeal to larger enterprises seeking a more customizable and comprehensive service management platform.
Who should pick which
- Affordable pricing at $42:
- User-friendly interface:
- Suitable for small to medium-sized businesses:
- Focused on service management:
- Quick implementation process:
- Good customer support:
- Pricing information not disclosed:
- Comprehensive service management features:
- Suitable for larger enterprises:
- Highly customizable platform:
- Strong integration capabilities:
- Focus on IT service management:
Vivantio vs Ivanti Service Manager — at a glance
| Feature | Vivantio | Ivanti Service Manager |
|---|---|---|
| Rating | 4.2 / 5 | 3.8 / 5 |
| Reviews | 234 | 386 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | SOC 2 |
| Data residency | Global | Global |
Key differences between Vivantio and Ivanti Service Manager
- Pricing: Vivantio starts at $42 /User/Month. Ivanti Service Manager pricing is not publicly listed.
- User satisfaction: Vivantio scores higher with a 4.2-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Vivantio vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies ... Read More about Ivanti Service Manager |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and Ivanti Service Manager Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots |  5 Screenshots |  2 Screenshots |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Vivantio and Ivanti Service Manager in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Ivanti Service Manager?
- Vivantio edges out the other on user ratings (4.2 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Ivanti Service Manager offer a free trial?
- Yes, both Vivantio and Ivanti Service Manager offer a free trial.
- What is the starting price of Vivantio vs Ivanti Service Manager?
- Vivantio starts at $42 /User/Month. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.