Which is better, Userback or UserTesting?

Userback edges out UserTesting based on user ratings across 150 reviews. That said, the best pick depends on your workflow — UserTesting may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Userback and UserTesting?

Key differences between Userback and UserTesting include pricing (Userback starts at $14 vs UserTesting at undisclosed); target audience (Userback targets Individuals while UserTesting serves Large Enterprises); free trial availability (Userback offers one, UserTesting does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Userback and UserTesting offer a Free trial?

Userback offers Free Trial, but UserTesting does not.

Who are the typical users of Userback?

Userback is built primarily for Individuals, Freelancers / Consultants, Medium Business, Small Business — worth checking against your own team profile before comparing further.

Who are the typical users of UserTesting?

UserTesting is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

What is the starting price of Userback and UserTesting?

The starting price of Userback is $14/Month. Pricing for UserTesting is unavailable.

What are the best alternatives to Userback?

Some top alternatives to Userback include Backlogs, Backlog, ReportBugz, Buglog, Usersnap.

What are the best alternatives to UserTesting?

Some top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.

Userback vs UserTesting vs Figma Comparison

Last updated: July 6, 2026

Userback

4.8(150 reviews)

Starting at $14 /Month

Free Trial
Individuals
Freelancers / Consultants

Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team members, while maintaining project-ba…

View Pricing Read Reviews

UserTesting

4.1(1,103 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, s…

View Pricing Read Reviews

Figma

4.6(1,047 reviews)

Starting at $12 /User/Month

Freelancers / Consultants
Large Enterprises

Figma is a browser-based UI design and prototyping tool used by product designers, UX teams, and front-end developers to collaborate on interface design in real time from any operating system. It replaces desktop design…

View Pricing Read Reviews

Userback leads on user satisfaction with a 4.8-star rating across 150 reviews.

Userback vs UserTesting vs Figma — at a glance

Feature	Userback	UserTesting	Figma
Rating	4.8 / 5	4.1 / 5	4.6 / 5
Reviews	150	1,103	1,047
Starting price	$14 /Month	Contact for pricing	$12 /User/Month
Free trial	Yes	No	No
Free version	No	No	No
Best for	Individuals, Freelancers / Consultants, Medium Business	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business
Category	Bug Tracking Software	UX Software	UX Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
API	Available	—	Available
Support modes	Online	Business Hours, Online	Online
Certifications	GDPR	SOC 2, GDPR	SOC 2, GDPR
Data residency	—	Global	—

Key differences between Userback and UserTesting

Pricing: Userback starts at $14 /Month. UserTesting pricing is not publicly listed.
Free trial: Userback offers a free trial; UserTesting does not.
Target audience: Userback is built for Individuals and Freelancers / Consultants, while UserTesting targets Large Enterprises and Medium Business.
User satisfaction: Userback scores higher with a 4.8-star average.
Deployment: Userback supports SaaS/Web/Cloud; UserTesting supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Userback vs UserTesting vs Figma — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Bug Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Userback (180) Talk to an expert Talk to an expert	UserTesting (1263) Talk to an expert Talk to an expert

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Userback

Best for SMBs needing intuitive, real-time user feedback and collaboration.

Choose if

You are a web development agency or product team needing seamless feedback capture with annotations and screenshots.
You want easy integration with project management tools like Trello to turn feedback into actionable tasks.
You require a flexible, medium-complexity setup that supports multiple projects and team collaboration.

Consider alternatives if

You are a large enterprise needing extensive integrations with platforms like Salesforce or WordPress.
You need advanced widget customization, feedback grouping, or highly tailored notification and user identity management.

UserTesting

Best for medium to large companies seeking rapid user feedback on prototypes.

Choose if

You need quick, reliable user feedback for UX research and product development.
Your team includes UX researchers, product managers, or marketing professionals.
You want a simple, low-complexity setup with a user-friendly testing platform.

Consider alternatives if

You are a small startup or have a limited budget for UX testing tools.
Your organization requires extensive, responsive customer support.

Figma

Best for UX/UI teams needing real-time remote collaboration and versatile design tools.

Choose if

You require seamless real-time collaboration for remote UX/UI design teams.
You want an intuitive, beginner-friendly interface with advanced prototyping features.
You need a cross-platform tool with strong community support and scalable subscriptions.

Consider alternatives if

Your organization demands highly customizable billing and detailed account management.
You need extensive enterprise-level support with responsive customer service.

Userback: Best for SMBs needing intuitive, real-time user feedback and collaboration. UserTesting: Best for medium to large companies seeking rapid user feedback on prototypes.

Description	Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team ... Read More about Userback	UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say ... Read More about UserTesting	Figma is a browser-based UI design and prototyping tool used by product designers, UX teams, and front-end developers to collaborate on interface design in real time from any operating ... Read More about Figma
Entry Level Pricing	Starts from $14 , Billed Yearly	Not Available	Starts from $12 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial	No free trial
SpotScore What's this? ↗	9.1/10	9.7/10	9.8/10
User Ratings Based on verified Spotsaas reviews	4.8 (150)	4.07 (1103)	4.6 (1047)
Best Company Size	FreelancersSmall to medium businesses	Medium BusinessLarge Enterprises	Small BusinessMedium Business
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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How do Userback, UserTesting and Figma Compare on Features?

Total Features	11 Features	9 Features	8 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Userback, UserTesting and Figma on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$14 , Billed Yearly	Not Available	$12 , Billed Yearly
Pricing Plans	Solo Get Started 2 Users 1 Project Unlimited Reporters Show more + Startup Get Started 10 Users Unlimited Projects Includes features of Solo plan, plus Show more + Company Get Started 15 Users Unlimited Projects Includes features of Startup plan, plus Show more + Browse all pricing plans	Not Available	Figma Starter Get Started 3 Figma and 3 FigJam files Unlimited personal files Unlimited collaborators Show more + Figma Professional Get Started Unlimited files and projects Unlimited version history Sharing permissions Show more + Figma Organization Get Started Everything in Professional, plus Org-wide libraries Design system analytics Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	✗ No	✗ No
GDPR	✓ Yes	✓ Yes
ISO 27001	—	—
Single Sign-On (SSO)	✓ Yes	✓ Yes
Multi-Factor Auth (MFA)	—	✓ Yes
Data Encryption	✓ Yes	✓ Yes
Data Residency	—	🌐 Global

Userback vs UserTesting User Reviews & Rating Comparison

User Ratings	4.8 (based on 150 reviews)	4.07 (based on 1103 reviews)	4.6 (based on 1047 reviews)
Rating Distribution	152 26 2 0 0	782 259 44 53 125	923 169 6 0 35
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users highly value Userback's ease of use and effective feedback management, though some express concerns about integrations and customization limitations. What buyers like Ease of use Integration with website projects Enhanced team collaboration Common complaints Limited platform integrations Pricing concerns	Buyer sentiment Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability. What buyers like Ease of use Quick feedback collection Reliable payments Common complaints Customer support issues Inconsistent test availability	Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like Ease of use Collaboration features Feature versatility Common complaints Billing issues Customer support challenges
Pros and Cons	Intuitive and easy-to-use interface for both support reps and end users Seamless integration with website projects enabling screenshot notation and user feedback Facilitates team and client communication, saving time and enhancing collaboration Limited integrations with platforms such as Salesforce, WordPress, and Joomla Pricing concerns for smaller businesses and freelancers	User-friendly interface enabling quick sign-up and testing Provides a platform for rapid user feedback and reviews Legitimate platform that pays users reliably for participation Inadequate customer support causing user frustration Inconsistent availability of tests for participants	Real-time collaboration features that enhance remote team communication User-friendly interface suitable for both beginners and experienced designers Wide range of design functionalities including wireframing, prototyping, and asset creation Billing issues including hidden fees and difficulties canceling subscriptions Customer service challenges, especially around refunds and support responsiveness
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	Microsoft Expedia FamilySearch	Uber Zoom Buffer

Media and Screenshots

Screenshots	8 Screenshots	5 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Backlogs Backlog 4.46 ReportBugz	Figma 4.6 UXCam 4.68 UserX	Adobe XD 4.29 UXPin 4.23 UX-App 4.6

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Userback or UserTesting?: Userback edges out the other on user ratings (4.8 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Userback and UserTesting offer a free trial?: Userback offers a free trial. UserTesting does not.
What is the starting price of Userback vs UserTesting?: Userback starts at $14 /Month. UserTesting starts at Contact for pricing.
What are the top alternatives to Userback?: Top alternatives to Userback include Backlogs, Backlog, ReportBugz, Buglog, Usersnap.
What are the top alternatives to UserTesting?: Top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.

Userback vs UserTesting vs Figma Comparison

Userback

UserTesting

Figma

Userback vs UserTesting vs Figma — at a glance

Key differences between Userback and UserTesting

Compare Userback vs UserTesting vs Figma — and walk away knowing which one fits.

Userback

UserTesting

Download this Userback vs UserTesting vs Figma comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

SpotScore

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Userback, UserTesting and Figma Compare on Features?

Compare Userback, UserTesting and Figma on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Userback vs UserTesting User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions